Applied for a 1 year contract and somehow when I rang them up today it was 18 months contract.
The monthly fee was raised after 1-2 months you signed your contract...that's a serious breach of contract.
Extremely slow and unstable internet!!! And they don't bother to fix it. Customer service is close to zero, the website will lead you go round and round.
Bye Virgin Media, I will cancel it even I have to pay a ridiculous amount of cancellation fee. Never use again. I will inform/warn all of my friends.
Sould be negative stars. lowest I can give is 1
Marketing genius..promise everything, fastest broadband, great tv etc etc. Wow, impressive eh!! I signed up for a year on XL - 4 TVs, 30mb broadband and phone. THANK GOD THE TIME IS UP AND I CAN LEAVE. Don't get suckered in, DO NOT JOIN -you have been warned.
(We don't do anything odd. TV, PS3 games and Netflix, plus Utube music)
INSTALLATION - drilled hole through my chimney (and me to repair - felt sorry for the guy who said he would be in big trouble....). left cable poorly draped up the garden (promised weather cover never came).
USE -So off I went with the 30 Mb broadband. After a couple of weeks of hassle, it settled down, but then a neighbor took up Virgin too and my problems really began. Internet kept tripping out and had TV probs. Endless calls and visits. New Superhub (must be a law against calling it Super!). Rubbish "ping" in the 100's. speed often in single figures. Finally changed from the default Virgin DNS servers and got ping of 20 or so. Hooray. Struggled on, then got a letter saying speed will be doubled to 100 with no price increase. Sounded too good ( 2 x 30 not 100) new letter saying 60, but no price increase. Service continued to be bad. No sign of speed increase - seems it got put back a year. Did get a price increase though!
I finally gave up on the Superhub, switched it to modem only mode as per Virgin website and bought a high quality Cisco router. Actually OK for a short time, but noticed regular speed halving. Seems they snuck in a traffic managing clause with the invisible speed increase. I found out when I rang to complain about the half speed. They checked the line, didn't like me using modem only mode and ever since, the Superhub does a regular "blip" reset that disconnects my Cisco. Found others with this issue too. Grrrrr! Traffic manage means play a PS3 game or watch a movie and you get half speed and a much more erratic service for a few hours (you get put on the bad boy pipe!) Yesterday it went from 30Mb download to 3 (yes 3) and from 3 upload to 0.5. So unable to play games and movies stutter badly. These are just a few (!!) of the moans. The real lowlight is the Customer Service. They read from a script, don't know what they are talking about and happily lie to you. Looking online, their network & infrastructure are clearly way over stretched -and they know it - but don't care. Can't wait to get back to a decent ISP. I'll never go near a Virgin product again, bank, airline, whatever...and I used to admire Richard, little did I know.
I'm not cc-ing Virgin, not till I get switched
If you ever have an issue your in for trouble. They have customer services teams in the UK and India who don't ever talk to each other, and you have to act as a third party to fill them in on what the other side is saying. Plus the actual net result of their customer service is appalling - seriously. If you don't have any technical issues you might be OK, the minute you do - you'll wish you used someone else
Shocking customer services, Foreign customer services are the most incompetent that I`ve ever dealt with. Constant problems with TV and broadband, serious reliability issue`s. Booking days off work, and Virgin themselves cancelling appointment`s without even contacting me to let me know......
On the 100MB "service" - actually get 1MB in peak hours (yes, that's a ONE).
14 months complaining, and after many broken promises and supposed upgrade in my area, still not fixed.
2 weeks ago VM tried to install a new customer in my street and BROKE the cable serving my house - yes Virgin Media broke the cable.
Now I have no phone and no broadband service.
Despite promises (again) it is still not fixed.
Customer Service - awful.
Virgin Media - incompetent and VERY expensive.
Conclusion - dialup broadband is better than Virgin Media.
Have tried to put 0 stars as the rating - not sure if it will accept. May have to put 1 star, but that is not my real rating of zero.
Just to add - they have twice increased the price mid-contract. Surely that isn't legal as it is not the price I agreed to when I joined ?
Stephen Burke found this review useful
Poor at best
They lie (sales/disconections)
They don't offer unlimited broadband (lie).
Too many users slow speeds so you don't always get what you paid for.
Tivo box has no memory, it merely creates a marker and streams it back. You have no rights to watch something recorded if you drop the channel.
The equipment that is offered as 'free' is rented to you. Free install means you pay more. Super hub is only super in name. Most equipment they give you is pants.
Call centres in India reading scripts, not helpful.
Not happy having received a letter stating that the broadband price was going up by 10%. I'm sure this is covered in their contract somewhere that they have the right to do this, but morally it is wrong of them to raise the price in an agreed, time specific contract!
Yujin Jang found this review useful
I am being charged for 3 calls I did not make to an 08443440331 for the duration of 329 mins.
I was not in to make the calls.
When I returned there was a fault on the line which was already hi-lighted on there website so no need to tell them (I thought!)
This is apparently no coincidence according to Virgin.
They send round an engineer who looks at the box outside the house and said it has not been tampered with.
I am now charged with a call out fee of £99 - along with calls I have not made.
2 or 3 TIMES Superhub modem router stop working. needed a replacement.
2 times my telephone stop working.
and BIAS help and support form.
i just wish BT upgraded my street cabinets so i can move to BT infinity2 or SKY Fibre.
Upload speed is poor compared to BT infinity.
Download speed is good.
Sign up for deal £29.99 got bill £39.99 soughted out after 8 phone calls
Had 20meg came to double may speed left me with 2meg soughted out after 7 phone calls
Since Jan 2012 internet slows, loss of package, bad jitter after 15 calls and many more emails Virgin admitted they had oversubscrided the service in my area (south Croydon)
Now after 14 months and many many promises I still have no or beyond useless internet.
What more can i say DONT GO THERE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We have a XL broadband package supposed to be up to 60MB but for the last 3 months or so we would be lucky to get half of that. In fact more likely to get up to 5MB or days when we couldn't use it at all.
And we are still paying the full price, if it wasn't for me to call the "customer service" and complain they wouldn't refund us. So we are paying to call the customer services for a problem that they can't seem to resolve.
It's been rubbish and my housemates and I are getting sick of their service now. We've been quite patient but to be honest the patience is gone. We will have to look for another provider.
I wanted to contact them to ask my service package to changed ( remove line rental which I don't use anymore) but it has proven impossible to contact them in shape or form.
Virgin's customer service is inexistent! You just don't get throught to anyone, anywhere. I have tried for about 1 hour to contact them in all possible ways including:
phone: recorded messages just keep asking millions of questions, passwords, etc. After all this ordeal, a final recorded message just says: "our lines are too busy at the moment, call some other time" and it hangs up on it.
online form: again, you just waste minutes and minutes filling in useless information they require and when you submit the form, the website crashes. You then try again another 3 times and the website just does the same thing.
This is unacceptable! I'll basically suspend my payment and wait for them to call me. It's the only way I'll be able to speak with someone.
Stay away from Virgin!
This company does not care about its customers at all - I wish Id listened to some of these reviews before joining with them, and now I am stuck in a contract where they seem to just charge whatever they feel like from month to month, I can pay almost double in a month than what I was first quoted and accepted but no one on the phones knows why, no one responds to email complaints and so I have finally resorted to writing a letter.
Useless customer service team, impenetrable complaints team and just all round worst company I have ever had the misfortune of doing business with
1st house we lived in for like 3 years had the best broadband ever but the down side was the phone line was down as we did call to get it fixed but they never did.
we now live in a flat for almost a year and now have the worst broadband ever and great phone line cant win with virgin. terrible!!
Do not sign up for virgin media, they are one of the richest companies but have one of the worst connection lines.
They focus everything on increasing MAXIMUM (key word) speed possible, then using this number to charge you a very high amount.
However, they come with frequent disconnections, terrible customer support and their "superhub" is nothing but an overglorified 1980's modem/router combo, it's absolutely disgusting.
You have been warned, this company is very very bad with customers and stability, you will have no end of headaches with them.
Easily the worst customer service ever.
Paying for (upto) 50 meg fibre optic for the last 8/9 months.
I can't even load a youtube clip 9 times out of 10.
never call back when they say the will, and I have been lied to twice.
Garry Hamilton found this review useful
I phoned Virgin asking for a home mone they said Ok that's fine this means a new contract and we will do it for next week. They agreed a contract over the phome and as you can imagine my horror when I received a written contract by post, totally wrong and guess in whos favour? (exactly no surprice). Considering I have had this done to me once before, I decided to ring them, they could not even find details, how annoying, they then said we have made note on account and will honor the agreement but when I insisted on a written notice the said but we have it on our record and the call is recorder, I disagreed and said I want something in writting so they offered to e-mail, I am now waiting for the mail. Honest opinion, Don't bother!! if you want peace of mind.
Garry Hamilton found this review useful
need to share as this is the only way I can inform others how terrible is Virgin media.
Got in a 1 year contract. First 2-3 months had broadband without any problem then got a fault. Since I got the fault, they have left me nearly 3 MONTHS (no joke) without internet (while keeping on charging me). Untill today (6th of JAnuary) I have still have no internet (3 monthd been obliged to use a dongle. I am using a dongle to write this review) and not even a precise date of when they will be fixing it. Hours of calls, every person giving a different wrong information including managers and yes not one who can tell me when I am going to have internet back. Just empy promises and some member of the staff even complained i am calling everyday, who wouldnt after 3 months of no internet???). They even refuse to let me exit the contrat until 2 weeks ago.
If you try to make a complain they ask you do to it via the website (I coudnt find any section where to do that).
Whoever is considering to swicth to virgin, please be aware if what's happening to me. If i decide to switch to another company I will not go back to virgin for at least 5 years until i make sure they
I've been Virgin customer for about 18 months now,and have to say that this provider isnt to good especialy with customer service.I have tv+broadband(20mb/s) bundle which price already incrased twice during my contract.TV and tivo box working alright so far but have issues with broadband which slows down during a peak times to the stage that is impossible to watch anything online,you can surf web pages easly but any video even shorttest ones buffering for ages.
Recently tryed to ubgrade my internet to 60mbs for £5 a/m for existing customers but then found out that there is an installation charge of £49.99.So i called them to find out that this charge apply to me too.After spending long time on the phone being put thru all that "press 1..2..3" and so on i finaly get hold of customer advisor which asked me exactly the same questions all over again.I was so furious that i ended up shoutting at him and put my phone down.I dont like Virgin and seriously considering of leaving at the end of this contract.Strongly advice you to consider other providers cos you'll never now what Virgin gonna come up with next day.To update my review i'll say that virgin rise my package price once again it is third time within 18 months.Virgin you just help me to make my mind about my contract with you!!!
Garry Hamilton found this review useful
Ironically, the recent advertising campaign with Usain Bolt has meant that broadband is so oversubscribed in my area (London SE18) that it's slowed to a crawl. Imagine how fast Bolt would be if he had to jostle wih hundreds of other runners on the same strip of track. Imagine Bolt crawling at a snail's pace, stopping completely, then walking very slowly, then tripping over and falling flat on his face. And staying on his face for days, sometimes weeks, without stirring. That's my experience with VM broadband.
Imagine now, that Bolt calls for support. His doctor arrives. Bolt complains about a twisted elbow. The doctor takes out a small yellow sponge and wipes Bolt's buttock. The doctor, you see, can't tell one from the other and is arrogant enough to believe that his clients are mugs who can't tell the difference between useless snake oil and real diagnostics and treatment.
Then the doctor tells Bolt he'll need an operation to fix his knee. He sets a date for the operation in three months time. The day the operation is due to be done, the operation date is moved to 2 months in the future. This delay is repeated for at least a year. That's my experience with VM technical support.
Imagine now, that Bolt has paid the doctor a lot of money for a premium service. Bolt writes to the doctor asking for a refund due to the abysmal care he has received. The doctor fails to respond to repeated complaints. That's my experience of VM customer services
Poor product, poor delivery, inadequate support and abysmal communication.
After 3 years we have finally succumbed to the cost of Virgin media & ditched them for the phone hackers over the road.The main reason was because of the telephone.We changed numbers because of silent calls & cold calls for Mr Jeffries who has never lived here.We duly contacted Virgin media who said they will swap the number but if we needed to do it again there would be a charge.We asked was recycling old numbers company policy.Yes they said everybody does it.Months past when we started getting cold calls silent calls & faxes this time for a Mr Roberts.We went into bat with Virgin Media who tried to implement a charge until I threatened OFCOM Telephone Preference Service & The Communications Act onto their heads via Citizens Advice Bureau.Then we left which we had to liase with Customer Services which took so long & cost an extra £100.This we got back less the interest they had made on it of course.
I would love to know if being a stroppy mare is part of the Virgin induction course as from travel reps to banking to broadband they seem to think the customer is some pond life who are there to waste their time.I get the impression they can be a bit spiteful so i am loathe to pass on personal details.
I have had broadband with virgin media's national service for nearly 8 months now. Not once has my broadband speed gone above 1.4mbps however was reassured when I took it out it would be between 6 and 8mbps. Have made countless complaints and keep being fobbed off with "we're looking into it". Have tested for the last 2 weeks it has been between 0.04 and 0.10 mbps. Have complained - the best they can do is tell me to keep testing - they can't do anything without a diagnostic test - however my internet speed is too low to complete the test. Only when I kicked up such a huge fuss that this was unacceptable did they say they would "raise a call". I've now got to wait 3-5 working days for a TEXT MESSAGE to inform me WHAT THEY ARE GOING TO DO ABOUT THE PROBLEM. Will be cancelling asap and switching. NEVER GOING TO USE VIRGIN AGAIN. RUBBISH CUSTOMER SERVICE, DISGUSTING BROADBAND SPEEDS, AWFUL COMPANY. WILL DEMAND A REFUND.
Have been without a phone service since Monday afternoon 21st and despite various promises that the problem would be fixed, have now been told that it might be fixed by Thursday 24th January 2013. In this day and age there is now excuse for such bad customer service. Do we believe it will be fixed by then, not on your nellly. We are concerned that we have a 92 two year old relative that relies on us for shopping etc and he could not get through to us. Mobile was not having a good time either with very poor signal (not Virgin phone). Will be interested to hear if any one else in the Chesham area is having the same problems. (Virgin say that this is an area fault by the way).
I've been a customer for almost 2 years now and have been pleasantly surprise by the freedom allowed in switching between packages (upgrading and downgrading services). I cancelled my TV package entirely today -as I do not watch TV- and they even offered to downgrade me to Freeview HD so I won't have to pay early termination fee!!
Alas, I did because I didn't want to renew my TV license -like I said, haven't opened my TV in years! Would recommend Virgin to everyone.
If you are thinking about going with Virgin Media, beware. I signed up with them 16 months ago to a Broadband, telephone and TV package (No sports or Movies) and the prices have gone through the roof. My bill for the last 3 months came to nearly £270. To be fair the packages are ok, but not worth the price I am paying. I know that I can get similar products a lot cheaper than VM. My contract with them is up in March and I'm off, never to return.
Garry Hamilton found this review useful
I moved to Sheffield back in June and we decided unfortunally to go to Virgin Media. We filled out a load of forms than a week later we got it installed. I thought it was brilliant HD chanels and Comedy Centeral.
We then moved out to a better house and we called Virgin Media and asked them we will be moving out and If they can move our service to our new address.
We got charged £10 for the move, Which we didn't mind. They told us to cut the fibre optic cord which was a pain in the neck.
We had to wait 2 weeks for the engineer to arrive and we had problems with the Tivo Box. Great. The engineer said it'll take an hour for our service to be up and running. However it took forever for us to have our chanels back. Finally we got our T.V to work.
I tried to see if the phone line was working, No It wasn't working the numpty wired the phone line wrong. We then got a letter through Virign saying that we called up 118118 and 0845 numbers which we couldn't because the phone is useless. I sent them an email stating this and we had to pay our £130 phone bill which wasn't our before they sent out an engineer. We paid it and an engineer came out and he said that it was impossible to use the phone. My husband had the lovely time of being on the end of Customer Service, They were useless and didn't refund us.
About a month later our Tivo Box decided to reset it self every 5 mintues. Yet again we had to ring Mrs Sarcastic and she was convinced it was our fault that the Tivo box wasn't working. So we had to pay our over priced bill before the engineer arrived. He gave us a new box YAY. The Internet is crap too! We asked for the fastest internet speed as my husband is an Xbox gamer and he needs a fast internet connection. I struggled to sig in to anything and watching youtube videos all they did was buffer. We decided to move to Sky and I asked them I emailed them for us to get disconnected, Our final bill was £530 for a service we couldn't use. I got a bill from them this morning saying our bill was £300 for this month after we told them we got disconnected. Sneaky bastards. We moved over to Sky and never been happier, Having no problems with the internet, phone line or TV.
Let's get one thing straight to start with...Virgin Media's TV/ Broadband/ etc services are generally very good and have only really given me grief on a handful of occasions. However, what isn't good is the customer service that this company provides....actually, "fails to provide" is more appropriate.
Last year a glitch of some description at Virgin Media's end led to our monthly payment failing to be taken. Given that our monthly direct debit was set up (we checked our online banking and it was clearly visible) you'd thing Virgin Media would 1) inform us and 2) apologise for the inconvenience. No such luck...we checked the following month's bill and, sure enough, they'd charged us a late payment fee! After a lengthy discussion with what came across as a poorly trained customer service agent, they eventually agreed they were in the wrong and said that the late fee would be reversed.
This was only the start of it. I know that services such as Virgin Media's are linked to your personal credit report and will flag late payments. So, during the call with the agent to reverse the fee I specifically asked whether they had already alerted the credit reporting agencies of the (incorrect) late payment....and received a firm "no". Surprise surprise, upon checking my credit report a month later, there it was, a late payment flag.
Cue another call to another incompetent agent to this time demand that they contact the three main credit reference agencies to remove this blemish from my credit report given that the fault did not lie with me. The agent said they couldn't do this and instead gave me instructions to email my request to an alternative team in the business. I did so....and two weeks later had still received nothing. I'd had enough....so again I called the customer service team. Hallelujah, this time I FINALLY spoke with someone who was willing to take responsibility and said they would personally take care of the issue - thank you Paul McDonagh!
Despite the responsibility being taken on I'm STILL waiting on this issue to be corrected, now approximately 12 months down the line!
How can it be that a company of this size is willing to provide such sheer incompetence? It took me approximately 2 months to finally find someone who knew what they were doing in the first instance and it CANNOT be acceptable in anyone's world for this to still be outstanding after 12 months in total!
In a nutshell - fine for media services, but if customer service is a top priority for you you may want to think twice.
I have Virgin Broadband, Sky TV and BT telephone which is not particularly cost effective so thought I would telephone Virgin to transfer over to them for all three services. The telephone line (to India?) was terrible and I could hardly hear the customer services advisor or understand what she was saying..... not a great start when I am trying to buy telephone services from them! I asked if it was easy to swap my Sky Box to a Virgin Media box - she could not tell me! I hung up and tried to contact Virgin Media online to email them to inform them of my (bad) experience - the contact us link was not working. I gave up and am going to cancel my contract - don't these people want my business????? Grrrrr!
I have been with VM for nearly 18 months (so thankfully nearing the end of my contract period). During this time, I've had to contact their customer services on countless occasions...it feels I spend more time with VM customer service than I do with my own wife!!
The main issues I have are with my broadband service. Pretty much every day there will be a period of a few hours (usually peak times) where my supposed 30mb/s fibre optic broadband will give me no more than 1 or 2mb/s (if that)! On average, I reckon I get about 10mb/s. When I phone to report this, I sometimes spend hours on the phone, and they eventually 'compensate' me by refunding the pro rata monthly fee for the time I have a problem. This is not 'compensation'...it's a REFUND for services paid for and not received!!
I also have a Tivo box...at one stage, a faulty box took over 3 weeks to diagnose and replace. I was therefore without TV for this period.
I have raised a few complaints (both over the phone and in writing) of my experience with VM. I once had a letter saying that they had received my complaint and would contact me soon. This was 3 months ago, and still no reply.
Regardless, I am now a happier BT Infinity customer, but wanted to write my review and experience of VM and hopefully save some other customers from a similar fate!
Virgin Media Helpline - spent 20 minutes with operator who was unable to help and so transferred me to Customer Service, then 30 minutes on hold before being told that Customer Service had closed at 8. On hold again. Phone has now run out of batteries. VM used to be OK with their helpdesk - not any more!
I thought I would write this review for anyone considering virgin media just don't waste your time, effort and money. First of all I am paying £60/MO for TV, phone and broadband. According to virgin media I am on a 30/mb line yet I am getting 7/mb dl even after changing channels etc. The support is a joke 95% of the staff can barely string a word of English together and seem like monkeys who can only repeat the same crap, they seem to have no trained networking technicians and to top it all of my areas internet has been off for 5 days just before Christmas, I actually had to rant at them on the phone to get a refund for the downtime, in general just a shit company who don't care about customer satisfaction, considering switching to BT.
Paying for a fibre opic line. Engineer refused to install the router in the centre of the house for optimum performance. Even using a 25ft extension cable, my computer (15ft from the router) constantly disconnects for anywhere between 2seconds and 10minutes. Cannot even watch a youtube video.
TalkTalk may have absolutely awful customer service and billing, but at least the service itself is reliable.
when virgin media was NTL, it was fantastic! since virgin media too over, i'm surprised that they have managed to keep even this many customers. They lie and cheat like no other company I have come across with utilities, online shopping or anything else.
Every six months or so, they would put my broadband price up without notifying me. when a call is made to cancel the contract they either claim that payment for the full 12 months have to be made to terminate contract or offer a loyalty discount that they promise will be manitained for the year. this does not happen. either there is no loyalty applied, which is why they continue charging full price of £30 for only broadband or they do apply the discount for a few months and then raise the prices again. it's a vicious cycle. I have firmly decided to leave them and never return. good riddance to bad rubbish. i prefer companies that charge a higher rate but stick to the agreements, rather than coniving criminals such as virgin media. this dishonest method they have chosen to adopt has led me to inform all my relatves, colleagues and other clients i come in touch with about my experience of their true nature. Itruly can't believe they are still functioning and regulators are not investigating!? I will be writing a formal complaint to them tomorrow when I have more time.
Worst provider experience I have ever had. After delaying installation for 1.5 months(!) due to issues with the prior tenant, I waited all day for scheduled installation (that was confirmed by post as well as by e-mail) and, after they didn't show up, called up to find there wasn't anything scheduled and that my account had been somehow deleted. Added to that fact was the customer service team was rude and, when I escalated this upwards, the CS leads were even ruder. Not only will I now not get their broadband, I will tell everyone I know to avoid any and all of their products at every available opportunity.
I am a broadband only cable customer; i.e. no phone line and no TV. I have to say that I've never had any problems with the internet speed and I watch full HD movies over the internet.
I also use my internet connection for telephone and it works flawlessly 24x7 (VOIP connected directly to the router using a SIP device) .
I also have 3 kids who love watching cartoons online, we all simultaneously use the internet with no drop in performance.
My only gripe is price and customer service. For broadband only its not cheap @ £18 per month. Was tempted to switch to talktalk, for the price but i need a reliable internet connection because i often work from home so didnt want to risk talktalk.
Also, on the odd occasion when there has been an 'area problem' getting them to refund hasnt been easy. Ironically the india staff seem more willing to refund than the UK staff (who said call back againn a day later to request a refund!)
So my ratings are
Internet Speed: 5/5
Internet Reliability: 4/5
Customer Service: 3/5
Price for broadban only: 2/5
After having Virgin for 7 years. ( it was previously Telewest when I signed up) I called customer services after yet ANOTHER letter informing me of price increases! I was offered a far better price with Sky as well! All the lady on the other end of the phone did was go on to the Sky website to check out their pricing. I tried to tell her what I was offered but she kept saying I was wrong!! Way to get my back up!! After trying to find the paper work here she told me to call back when I found it. I then said I'd cancel and get another household member to sign up as the deals were far better for a new customer to which she replied " it's done by address and not name" DO PEOPLE NOT MOVE THESE DAYS?? So clearly she agreed deals for new customers were better and after being with them for such a long time Virgin were only capable of robbing me blind and not interested in retaining their customers or rewarding loyalty!!!! It's ok because I will make it very clear to all who see this that Virgin are not at all interested in their loyal customers at all!!! I will also ensure I deter anyone I know from using Virgin for anything!
Virginmedia are awful if you get a problem with your service, Customer services have lied to me , hung up on me, . My broadband speeds have been poor when using their newsgroup servers. Speeds are also throttled if you download over 5gb in the evening. I can't wait for my contract to finish
Sign up to a contract with Virgin Media at your peril.
It's actually a miracle I'm even able to write this review as, since signing up to this service 7 months ago, my broadband has been slow and intermittent at best. I've had 7 engineers out... spent what has felt like days on the phone... and made several serious complaints and still I don't have a reliable service. Now I'm told I will have to wait up to 30 days for a manager to contact me about my complaint (I won't hold my breath)!
It's disgusting they are allowed to keep you tied to a contract when after this length of time they have still failed to provide the service promised. I'm seriously considering taking my complaint to Trading Standards.
Richard Branson should be ashamed of himself!
Im absolutely outraged at Virgin Media, i signed up with virgin as i had the view that these were a good company, i was with virgin for 5/6 months. within those months i constantly had extra charges on my monthly bill, never received my 30 MB internet usage, couldn't even watch a you tube video!! Spent hours on the phone with there absolutely rubbish call centers every single month to try and get what i was actually paying for, i never did, each month i paid over my bill, and never received what i was paying for, sent numerous emails to virgin explaining if there service was improved i would be moving after 6 months of paying for the internet which i didn't once receive, also paying rediculas phone bills from calling them each month i finally called there call center and explained i had reached my limit and i was cancelling the contract due to lack of service from virgins side. its now been around 6 months since that happened, and what popped through my door a letter from the debt collectors!! i haven't heard a bean from virgin since that phone call and they stated in there letter they have tried every effort to contact me! im absolutely appalled and i will do everything in my power to boycott this company from my rediculas and awful experience!
STAY AWAY FROM VIRGIN!!!
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