Virginmedia reviews

Virginmedia reviews

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TOTALY AWFULL RIPPED OF BY VIRGIM MEDIA

I took out contract with virgin media installation date was 30th july I rearranged an appointment for early august I got bill for 17th july 29th august for £30.70 on bill was call charges made on the virgin landline on 11th july 12th july 13th and 16th there was raily big problem with that bill in july I did not even have phone line in my property from virgin or active service or even phone I then was sent out contract dated 18th june 2013 but I never even applied to virgin in june or had any sutch contract with virgin media in june i was with bt in November 2013 I get big bill from virgin well over £40 and I look carefully at the bill to find numbers on it I had never made charges come to £20 it was then start to look carefully at all billing i be come very suspicious that i was being ripped off by virgin i want to ask virgin media how can they charge in in july 11th july 12th july 13th july 16th for phone calls when i did not even have there service installed on any of them dates the service broadband and telephone was not active to start august 2013 there was no telephone or broadband service active in my property in july i have letter here installation date 30th july i then rearranged the date for start august have proof here
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Appalling from start to finish, wouldn't be worth it even if the services were free!

Wasted days off work as installation men never turned up on 2 separate occasions, phone line never worked, Internet speed far slower than suggested, rates inexplicably higher than agreed, customer services appalling, had to pay them off to end contract even though they were in breach and to add insult to injury they listed late payments on my credit file.
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Been with them years very happy

Having had terrible experience with BT (Will never go back to them) and used orange for a few years I am overall very happy with Virgin. Had to ring a couple of times on one occasion to get problem sorted but was treated like a human being unlike other companies. Customer service is way better than other companies I have dealt with
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Disgraceful

Woeful customer service with a crumbling infrastructure, VM continue to sign up more subscribers but obviously do not reinvest to accommodate the additional network load...hence so many complaints about poor speeds during peak times. More annoyingly they issue fictitious fix dates to placate you, I haven't seen a single resolution to over utilisation on the forums...most cases dragging on for over 12 months...almost laughable...120Mb...yeah for 6 hours a day when everyone is in bed or at work! 3Mb when people use it during peak. Never thought I'd go back to BT but no choice given the crappy service from VM
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Shame and Liar

Such a waste of time and money stupidly slow connection and service ..0 recommendation .Fast during first 3 months and then feels like i am somewhere in Himalayas not in London London needs speed and durability.
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Bad move from Sky to Virgin

Moved from Sky as fibre was unavailable in my area and the promise of 6 months half price seemed attractive. All appeared to be well for 3 months but my DD was set up for the 16th of each month. I arranged for the DD date to be changed to the 1st of each month and was advised that it was too late to change for the current month (January) and next payment would now be taken on the 1st Feb. I was also advised that the February payment would be higher as it would incorporate the January missed payment. Got home from work a couple of days ago to find 4 recorded messages from Virgin regarding my account. Called them and was told that because we had missed a payment out telephone would be disconnected at 12 midnight. Tried to explain the situation which just fell on dead and impersonal call centre ears. Basically, pay or be disconnected. Very frustrating as through no fault of ours and with a paper bill for £249 that is due for payment on the 3rd Feb (it is only 20th Jan now) that they would restrict our services. This morning woke up to nothing - no internet, no TV - not even freeview. They have simply cancelled everything. I am so annoyed how they can just do this through no fault of ours. Again, called them and because we have not paid the bill the services have been terminated - grrrrr!!!! Bill is not due until the 3rd Feb. Should have stayed with Sky (12 years), promise of half price deals for 6 months is minimal - you only get the basic TV and broadband package for half price for 6 months. My fault for not reading the small print. Roll on 12 months and I will be moving back to Sky.
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Buyer beware!

I took out the much-touted Virgin Media Broadband just over 20 months ago, having lost patience with BT. What a bad move. In the 18 months I had a contract with VM, their broadband service was never remotely as good as advertised and despite notifying their customer services team on numerous occasions, nothing was ever followed up by them. As the the end of the eighteen month contract approached, I decided not to renew and let them know accordingly, but was incensed to discover they were still charging me, despite having given notice. With no response from VM, I contacted my bank and simply cancelled the direct debit and the bank also reimbursed me for the other payment taken. Needless to say, the Hounds of Hell (of Virgin Media) have descended upon me and I am being hunted down for payment they have no right to demand. This is the latest customer discourtesy I have had from them and there isn't enough space here to detail them all, but what potential subscribers should take note of is that the only time I have had any real attention from Virgin Media is when they think I owe them money….and that says it all. The service is half-baked, unreliable and the customer service is laughable. I was only too happy to switch back to BT.
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billing useless but virgin mobile brilliant

despite repeated emails Virgin media cannot get their billing with me correct even to the point where one month is correct and the next month it isn't! .The price appears to be made up as they go along .anyone with a basic command of maths can easily sort it out! This is still ongoing -I feel like withholding payment until it is sorted. I have now sent a letter to their UK head office with a copy of the original agreement (which they sent to me) and yet another e mail.
however Virgin mobile are brilliant-they do what they say/asked usually instantly or within 24-48 hours depending upon what it is.
Incidentally if you want to avoid Indian staff call later in the day on a weekday-India is 6 hours ahead of UK
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Worst ever media company I have dealt with

Was in contract with them for 18 months, it was fine until I moved house, then the internet was extremely bad all of my devices and my friends could not connect at all. When we could, the speed was even lower than dial up internet.

Call customer service more than 100 times to look into it, to get only Indian accents asking for technological info.I was so sick of it and gave up just to find out that they have renewed my contract again since I moved house! So I had to pay 60 quids to get rid of them.

Also, they started the contract with a nice price then increase 5-10% every few months to rip you off. Please please please stay away from this horrid company!

Switched to Sky, and got flawless internet with a much better price.
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Worst company you can ever deal with

Have been with them 2 years and the connection has always been poor. I recently called them and the service i received was appaling, so i hung up and called the next day and the same again.

I then cancelled the service and they had the cheek to call me and ask me to go back with them, again the lady on the phone was anything but friendly when they are trying to get my custom back.

I have now moved over to BT, who are cheaper and the service has been just amazing the last 2 weeks with them.
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Terrible broadband and customer service

My Virgin broadband has been off and on very slow ever since it was installed, and skype calls from home have always been dicey. But more frustratingly, in the last few months, two friends' computers have not been able to connect to the wifi, though my computer connected to the wifi just fine. I always got routed to the Indian call centre, who told me to switch the modem off and on. When that didn't work, they tried to sell me a £60 "digital subscription fee" where they could talk me through all of my technical issues with my computers over the phone. I finally called to cancel, and they claimed that I needed more advanced advice then what the overseas call centre could provide, and offered to give me a direct line to some special local technical support that could fix the problem. Why did they not connect me to them in the first place? I just paid a 69£ disconnect fee to be rid of them. I have a work colleague visiting me next month and I need to make sure that she can use the wifi, so I am stuck. With this service, who knows whether she will be able to connect, and I cannot spend an hour on the phone with technical support each time someone comes over to visit me. Bottom line, poor broadband (at least in my area) and atrocious customer service.
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It's as though my custom isn't even wanted

Virgin Media is one of the most difficult companies to contact I've ever had the displeasure of being a customer for. At the beginning of October (2013) I'd sorted out the Way Leave form which sought permission from my Letting Agency to install their services. This was sorted and an installation date was set. It is now January (2014) and I still do not have internet.

In this period, the maintenance officer came to install my internet but found an issue with the wiring on the street outside my flat. Thus the Construction Team at Virgin Media were sought to do some simple work.

I understand it is common for broadband to be the most difficult of utilities to setup but it seemed to me that Virgin Media are an absolute shambles. The only communication I've received from them is the occasional letter to confirm continual delays to the installation. When deadlines have passed, it has been me who has had to call them in order to follow up whether the work has been done (costing me over the odds to wait on average 10 minutes to talk to someone at Virgin Media's call centre).

It will be interesting to see just how long this seriously poor customer service continues, as I've now decided not to call them anymore (it was getting too expensive).

What are you playing at Virgin Media?
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If I could swear out loud I would

I gave virgin media notice of their services, and immediately they blocked my phone service. As you are all aware without phone what are you to do? Even in this day and age there is no electronic system for contacting virgin media, no electronic complaint system, they have done everything possible to minimise workload and dealing with complaints. They know they are guilty of what ever customer will accuse them of and they have systems that will keep customers at bay, but not out of choice.
I have been lied to over and over, two weeks later, still being deceived by them. I do not know why they will not give me phone service whilst I am still within my notice period. Is there anyone loaded enough to sue them please. There needs to be a legal action commenced against them, there employees are outrageous. Where is the company Board, do they care about customers or just their shares. I hope they go bust over night.
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one sentance is pushing it but in advice dont join the buggars

doesnt matter how long you are with them, how many times they mess you about, i have never seen a bigger group of incompetent team members working for one company, they make the numbers up for the bills, in whos mind is it normal to charge 2 month worth of services for less than a fortnight, and then stand on hold for more than 20 minutes be passed from one person to another several times during a call for the last person to hang up on you.
constantly you get the its a system error, it was a mistake from someone else, who is quite conveniently unavailable at the time of the call.
I have never seen a company disrespect such a loyal customer in all my life, when ya wnat to make a complaint the only way to do it is through the phone which the above happens.
anyone whos thinking of changing their services to virgin please do yourself a favour and dont!
youll get zero satisfaction, a bill amount that is drawn from a hat, and a right carry on getting any services if the accidentally cut you off.
think i about covered everything

its got a one star because i couldnt pick a no star
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NO INTERNET 4 DAYS STILL NOTHING

PHONED YESTERDAY, YES WE HAVE A PROBLEM IN YOUR AREA YOU WILL BE CONNECTED 5.30 TUESDAY, LIAR, LIAR LIAR, FALSE INFORMATION, CONNED OUT OF 25.00 A MONTH, Its all ok will be back on wed 12.00, LIAR LIAR LIAR FALSE INFO AGAIN.
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one star is to high for these clowns

I applied for virgin tv broadband etc
got the order number and was told to wait while they would credit check, it took 8 days to credit check me because they had a back log according to them

then they say my application is declined, because I have adverse credit histroy ???
my credit file is fine i checked equifax, call credit etc nothing on their all my bills are paid on direct debit and never had any issues,

after calling them on so many times and speaking to call centres in mars, pluto, the black hole and were ever else they are,

i phoned BT was accepted straight away

virgin are a waste of time
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Incompetent rude customer service staff and intermittent service

Total awful service. No Internet, TV or Phone for around 3 weeks! After spending 45 mins on the phone (around 4-5 calls in the evenings) waiting to speak to somebody I was passed around the houses. I finally got through to a team who booked in a engineer to fix the cable issue on a certain date in June 2013.
I had to then chase up as to why my services are not working! I was told the appointment was cancelled without letting me know, the appointment was re-booked only to have the same experience (only this time the team was unable to take a photo of the damage caused by Thames Water!!!!)....
Eventually I was compensated for the lack of service and overall I have been left with a bitter taste in my mouth by the way the staff deal with issues.
I have just called to cancel my service and when asked why I am leaving the argument was " well you were compensated and why have you waited 4 months to cancel".....This is an example of what a joke Virgin customer services are. I mentioned that prices are being raised in Feb 2013 by £7 - I was told "well who else gives you what we give" what a JOKE!

OVERALL: if you are happy with hit and miss service and awful customer service where no-one takes ownership of your problem and YOU have to do all the chasing up.
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Tivo. Back to 1980's experience

What utter rubbish. This box has a variety of clunky navigation methods, all of which are crummy 1980's style built by amateurs. Often the services are patchy. BBC iPlayer is hopeless through Virgin. Much better through a computer.
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Not worth the extra cost in Feb

Informed that Virgin will go up in Feb but Oh Joy 5 BT Sports channels to watch, would rather watch paint dry I can walk down to the local park and watch a load of blokes kick a ball about. Also informed I should get upto 120mb broadband best yet is 91mb normally around the 80 mark, a real hoot. Wrote to them saying I just wanted Broadband and basic TV, the prices vary from their website, Oh well who to try?????
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Great Service Amazing Broadband SPeed

Install was smooth although Tivo box failed in first 24 hours. Virgin replaced quickly and without hassle. Broadband very quick and reliable so much better than sky. Tivo functionality great and ability to watch programmes seven days ago easy. Great App on Ipad lets you watch more channels online than sky and also acts as a remote when at home to change channel and manage your recordings

Not as many HD channels as Sky, but as an overall package very please

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Virginmedia Details

About this company

Broadband, cable TV, landline phone and mobile services from Virgin Media. Order online for the best broadband, cable TV, phone and mobile deals.

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Virginmedia is ranked 87 out of 87 in the category

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