Vistaprint reviewed by

Rayne, GB

15 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Useless and Terrible customer service

I put an order in which did not arrive. Took them over 10 days to send another set out and funnily enough the 2 sets arrived on the same day ! Customer service were totally unhelpful and really patronising. They just kept repeating the same old rubbish that they had resolved the issue as quickly as they could. They could, of course, have sent the replacement as an urgent delivery - but they were not prepared to do this.

Quality of the cards was not good. The picture was small and looked out of character. The mouse mat wasn't particularly wonderful. But it was the disgusting customer service that really annoyed me.

Go to MOO.com - they have just done me some beautiful cards, no problem and early delivery.
    Vistaprint
    TrustScore 8.8 / 10
    1,238 Reviews

    Reply from Vistaprint

    Hi Rory , We’re sorry that your experience with us hasn't been a positive one. We’d like to change that. One of our customer service team will be in touch with you to sort that out. Thanks
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