Reply from Vista Tiling Ltd
[REPLY]
- Reviews (48)
- Ros Tustian
- 1 Review
Goods appear to be well packed and true to order, but delivery was complete rubbish.
Order sent in and good initial confirmation. Time for delivery 24 hours. However, delivery took many emails and three weeks. I was given several 'definite' dates and times to' stay in and be able to sign for goods' but no-one appeared and there were no messages to tell me why.
When the goods finally came the young man was jolly and polite.
I think this organisation should sort out its delivery procedures. I shall not be using them again.
Reply from Vista Tiling Ltd
I have looked at your order and can see that we have made every effort to despatch your order in less than 2 hours after you placed it via Interlink Express next day service.
However, as per Interlink Express delivery log I can see that for some reason they were unable to locate your address on their first attempt to deliver your order next working day and every other time they tried to re-deliver (3 in total) and were only successful on the 4th attempt.
I sincerely apologise about this and would like to remind you, that problems sometimes do occur and I must admit, that Interlink Express have been wonderful in delivering our parcels and over 90% have been delivered on time.
I would assume that your case was just unfortunate.
However we would like to prove you that the courier we use is second to none and give you FREE DELIVERY on your next order!
To give us another chance simply email our sales department a copy of my reply to sales@vistatiling.co.uk and I'm sure you will change your opinion about our delivery service.
Yours faithfully,
Rytis Grazulis
- Tracey Kerrigan
- 1 Review
Your excellent service had me floored!
Would recommend you any time - first rate service
- Barrie Smith
- 1 Review
Lots of choice, easy to buy
Communication good, although delivery took 5 days even though paid for "next day"
Reply from Vista Tiling Ltd
After looking at your order and Interlink Express delivery log I can see that your order has actually taken 1 extra day to be delivered due to stock shortage (which I think is understandable).
Now from your point of you, it took 5 days and I guess it's because:
You ordered on Wednesday and received on MONDAY...
Now from our point of you, it only took 1 extra day and let me explain why we see it this way:
You ordered on WEDNESDAY @ 13:25 and just missed our cut-off time (12pm), naturally we processed your order on THURSDAY, however we could not despatch it that day for delivery on FRIDAY due to stock, which we replenished in 1 day.
We are simply unable to guarantee NEXT DAY delivery, and we never will also even if we despatched your order on a Thursday it could still have not been delivered on FRIDAY for various other reasons e.g. broken down vehicle/parcel damage/unable to locate address/weather conditions/courier audit scans which delays also delays delivery by 1 day etc. etc.
And YES, we ALWAYS despatch orders using Interlink Express NEXT DAY service, however we cannot guarantee that the delivery will take place on the next working, in fact over 90% are delivered on time, which I think is a great result.
I do not want my reply to sound as an excuse, just wanted to clarify how the system works.
And following customer feedback we have reviewed our delivery policy and probably the best change in it that FREE DELIVERY is now offered on orders over £50!
Updated Delivery Policy can be viewed on our website - http://www.vistatiling.co.uk/delivery-and-returns
Yours faithfully,
Rytis Grazulis
- Alison Bailey
- 2 Reviews
Good products, Good price, Great service
Good products, Good price, Great service
- Dr C M Thomas
- 1 Review
good price good fast service
as above
very good price and next day delivery - couldnt ask for more
- A disgruntled customer
- 1 Review
1 Business Day Delivery promised but 4 day delivery realised - Awful performance - AVOID
1 Business Day Delivery promised but 4 day delivery realised - Awful performance - AVOID
Reply from Vista Tiling Ltd
Just 1 thing to clarify: WE DID NOT PROMISE (and never will) 1 WORKING DAY DELIVERY!
YES, we do use NEXT DAY service with Interlink Express, but it doesn't always mean that you receive your order next day, as we have cut-off times, stock availability, and are completely dependable on 3rd party service and from time to time couriers do hold items for audit scans/damaging parcels/unable to locate delivery addresses etc.
Did you read our DELIVERY page prior to purchasing where it clearly says:
Although we offer a next working day delivery service this cannot be guaranteed.
Regards,
Rytis
- peter rodwell
- 2 Reviews
Good product but late delivery
good priced product but was given a delivery schedule, waited all day but did'nt show, text me next day but i had to delay to day after, i think it was delivery firms fault
- Andrew Mathias
- 1 Review
Excellent product, price & communication from Vista.
I wanted a specific product that I had purchased in the past from a local tile shop. Vista had it in stock at a very fair price so I ordered two. I received a text at about 9.00 am saying that the delivery would come between 15.15 and 16.15. It didn't arrive until nearer 17.00 which caused a slight problem because our stores staff were shutting goods inwards ready to go home as the parcel hadn't arrived. (we are a business not a private user ) It would have caused me a problem if I hadn't been able to get the product on that day but it did turn up in the nick of time. Room for improvement with courrier but Vista Tiling excellent.
- A.Clark
- 1 Review
Fast service, highly recommend.
Ordered Algex to clean our patio. Fast service with constant emails regarding our order status, with the option to change allocated delivery hour. Algex has worked a treat, so a very happy customer from start to finish
- Gwyn Williams
- 1 Review
- Marion Boatfield
- 4 Reviews
Excellent
This is the first time I have used Vista Tiling Limited and I would recommend them. Excellent service and as I have used the products before I know how good they are.
Marion
- christine gibbs
- 2 Reviews
disappointment at this moment
I have sent the products back one of which was wrong and will be credited, but I had a bottle of easy clean that had leaked badly and most of the contents over the packing, this could not be seen when the goods were received and I hope that vista will consider a replacement, which is all that I am requesting.
Reply from Vista Tiling Ltd
Your review is not representing a true story. I do not want my reply to look as excuse so I will keep it short and only point out a few important details.
1. You ordered the wrong item, sent it back to us, we refunded you the same day (although we had 30 days to do so).
2. We require you to check the contents before you sign for delivery and you have signed as “Received in Good Condition”.
3. Normally if more than 300ml of liquid is leaked then all packaging is ruined and the delivery driver would have delivered it leaking and soaking wet.
4. You have returned your unwanted item together with easy clean almost next day in the same packaging you received from us which had no signs of any leak even your unwanted item had the same dusts from our warehouse and had no signs of being wet at all.
I understand that no one wants to pay extra delivery charge for replacements but at the end of the day it's not our fault that you have ordered an unsuitable product and it's not fair to put the blame on us so that we resend you an exchange free of charge.
Regards,
Rytis Grazulis
- lindsay turner
- 1 Review
Fantastic service start to finish.
Very easy to order and kept informed every step of the way. Arrived exactly the time I was told.
- Walter Delin
- 1 Review
Excellent service and excellent products
I would highly recommend vistatiling to anyone considering purchasing from their range of products.
Reply from Vista Tiling Ltd
Best regards,
Vista Tiling Ltd
- Jane Woods
- 1 Review
made order, order aknowledged, prompt delivery, on time.
We were very impressed with the swift response to our order. We knew when to expect delivery as everything was made clear and the product arrived at the time stated. Excellent service. Thank you
Reply from Vista Tiling Ltd
Best regards,
Vista Tiling Ltd
- Stuart Little
- 2 Reviews
Excellent service from start to very fast delivery
Ordering was simple and all the way through from dispatch to delivery was text and emailed with a 1 hour slot also given. Would recommend the excellent service to anyone.
Reply from Vista Tiling Ltd
Best regards,
Vista Tiling Ltd
- sharon hughes
- 1 Review
fantastic
order from vista tiling they are a great place to order from dilivery second to none i would very much recomend
Reply from Vista Tiling Ltd
Best regards,
Vista Tiling Ltd
- Linda
- 1 Review
Broken arm cannot drive,ordered on line exceptional service,highly recommended.
Six weeks in plaster and not being able to drive I ordered on line for the first time.
Delighted that the products arrived couple of days later.
I would certainly use this company again.
Reply from Vista Tiling Ltd
Best regards,
Vista Tiling Ltd
- Wilson Granite Services
- 1 Review
Excellent seller. Would definately use again
Items ordered were shipped & delivered exactly as stated. Was kept fully informed of all tracking details of delivery. Excellent client care.
Reply from Vista Tiling Ltd
Best regards,
Vista Tiling Ltd
- Eddie
- 1 Review
super service
Super service
Reply from Vista Tiling Ltd
Best regards,
Vista Tiling Ltd
- Mrs. L-J
- 1 Review
A very efficient transaction.
Fully informed at every stage and the item arrived on time as stated in the up-dating emails. I was very impressed with all aspects of this purchase.
Reply from Vista Tiling Ltd
Best regards,
Vista Tiling Ltd
- M S
- 1 Review
great speedy service, well packaged
great speedy service, well packaged item , easy to use website
Reply from Vista Tiling Ltd
Best regards,
Vista Tiling Ltd
- paul brown
- 1 Review
- Karen Henry
- 1 Review
Very prompt service and delivery
order confirmed by email and ready for despatch within one hour of order being placed online. Whist good to see every step of order, the 6 emails received may have been unnecessary. Will use Vistatiles again and already recommended to a neighbour.
Reply from Vista Tiling Ltd
Best regards,
Vista Tiling Ltd
- Dr G P Watman
- 1 Review
excellent attitude & service throughout
I would recommend Vista Tiling to you if you wish to buy any of their products, as their service was quick and efficient
Reply from Vista Tiling Ltd
Best regards,
Vista Tiling Ltd
- Michelle Reynolds
- 1 Review
very happy tile cleaner
Can't wait for my day off work to try my tile cleaning products I purchased from Vista Tiles. Am expecting great results on my very dirty victorian tiles. Watch this spot and I will let you know.
- R. Smith
- 2 Reviews
Very fast efficient service
Excellent service
Reply from Vista Tiling Ltd
Best regards,
Vista Tiling Ltd
- Tom Forrest
- 1 Review
Absolutely excellent, simple straightforward and very fast
The site was clear and clean.the process was strightforward. The responses wewre immnediate and th delivery was early the next day.
Could not be improved upon.
Reply from Vista Tiling Ltd
Best regards,
Vista Tiling Ltd
- john d
- 2 Reviews
best customer service i have had
Excellent customer service and very prompt delivery Will do business again
Reply from Vista Tiling Ltd
Best regards,
Vista Tiling Ltd
- Sarah Rees
- 1 Review
Excellent service.
Easy to order. Quick dispatch and well packaged. Will be recommending you.
Reply from Vista Tiling Ltd
Best regards,
Vista Tiling Ltd
- Hilary
- 1 Review
prompt & easy!
easy to use/order online prompt delivery
Reply from Vista Tiling Ltd
Best regards,
Vista Tiling Ltd
- Roger
- 1 Review
Very competitive pricing, prompt delivery
Very competitive pricing together with prompt free delivery - difficult to beat really.
- Greg Knight-Benjafield Director
- 1 Review
A great product, at a great price
We carrry out high end refurbishment and interior design projects, our clients have exacting standards. Working with Vista Tiling was really easy. We were really happy with the process from start to finish. It was easy to buy, delivery was quick, product was as expected and in good shape. A quality product, at a great price. We will be using Vista Tiling again soon...
- Ken Pearson
- 1 Review
A Smooth Operator !!
I had never used Vista before but their website seemd very user friendly so I thought I would give them a try. Finding the product I wanted was easy - and the price was painless !
The item arrived well inside time, making it a good transaction all round. I know where to go when my next requirement occurs !
- Donna Whitfield
- 1 Review
- Paul Lockwood
- 1 Review
great service provided.
Good communications, speedy delivery and quality product.
Very pleased with my purchase and service provided.
- Andrew
- 1 Review
good service
Great price & prompt delivery. Product ordered was in a tin which was rusty on the outside but fine inside.
- B.D
- 2 Reviews
Excellent Service, Fantstic price
Ordered wednesday at 16.20 and was deliveried friday at noon. Excellent price of the items and nice easy website to navigate round. Added bonus of being able to track order progress. Willl definitely use again.
- P. Russell
- 1 Review
- Ronski
- 1 Review
Excellent service, kept up to date with quick delivery.
Item's well packed and delivered quickly.
