Order sent in and good initial confirmation. Time for delivery 24 hours. However, delivery took many emails and three weeks. I was given several 'definite' dates and times to' stay in and be able to sign for goods' but no-one appeared and there were no messages to tell me why.
When the goods finally came the young man was jolly and polite.
I think this organisation should sort out its delivery procedures. I shall not be using them again.
I wanted a specific product that I had purchased in the past from a local tile shop. Vista had it in stock at a very fair price so I ordered two. I received a text at about 9.00 am saying that the delivery would come between 15.15 and 16.15. It didn't arrive until nearer 17.00 which caused a slight problem because our stores staff were shutting goods inwards ready to go home as the parcel hadn't arrived. (we are a business not a private user ) It would have caused me a problem if I hadn't been able to get the product on that day but it did turn up in the nick of time. Room for improvement with courrier but Vista Tiling excellent.
Ordered Algex to clean our patio. Fast service with constant emails regarding our order status, with the option to change allocated delivery hour. Algex has worked a treat, so a very happy customer from start to finish
I have sent the products back one of which was wrong and will be credited, but I had a bottle of easy clean that had leaked badly and most of the contents over the packing, this could not be seen when the goods were received and I hope that vista will consider a replacement, which is all that I am requesting.