Visualsoft eCommerce reviews

Visualsoft eCommerce reviews

Excellent
9.7
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Outstanding

I have not got a bad word to say about any of the guys from VS they have helped me get to were i am today from basically nothing the help i have received has been brilliant, the system has everything you need and is very simple to use. All the team from the designers to the marketing are a great help and very knowledgeable they have every angle covered. I would highly recommend Visualsoft to anyone considering starting an online business.
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thanks for taking the time out to leave feedback Mark - it's great to hear that you're really happy with the service you receive from us! I'll be sure to pass on your comments to the rest of the team :)

Thanks again,
Sarah
Visualsoft eCommerce
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Great people, excellent professionals

From the start we were amazed by their professionalism and great interest in us. All our needs we're met in record breaking time and they are always ahead of us. We are at the begginning of our project and if things continue this way we will be more than satisfied. Thank you visualsoft!!!!!!!!!

Spyros

Pharmeden
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thanks for the great review Spyrous, we really appreciate you taking the time out to leave feedback :)

Thanks again,
Sarah
Visualsoft eCommerce
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Totally amazing Design & Service!!

I have used Visualsoft over the past 7 years for various websites and they have been fantastic throughout! Our latest venture (Clothing retail) was a new area for us and we were unsure on how we wanted the website to look and operate. Visualsoft soon come up with a great design and advised us on some great time saving features. The website is now fully integrated with Royal Mail, eBay & Amazon which has helped us increase our turnover without much effort needed! I truly believe that there is no other Web development company out there that can offer a service like this. I would also like to add that Laura Wilson who Managed the set up of our website from start to finish dealt with everything quickly and thoroughly and is an asset to Visualsoft!!!!

www.DollywoodBoutique.co.uk
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Hi Chloe, thanks so much for the review! I'll pass on your feedback to Laura and the rest of the team :)

Thanks again,
Sarah
Visualsoft eCommerce
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Fantastic Websites & Great Service!

We have 6 different websites now with Visualsoft which are absolutely fantastic, they are shaped to our every need all at affordable prices (Especially when you consider all of the features they have!). Anything you need they will be able to do, so don't hesitate to speak to them. Our business has absolutely flourished over the past few years thanks to them & the support and after-sales is fantastic!!

www.leaderstores.co.uk
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Amazing review guys - thank you! I'll be sure to pass on your comments to the rest of the team :)

Thanks again,
Sarah
Visualsoft eCommerce
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Professional and supportive in every aspect

In 2013 we made the decision to go into the online market and for us this was very daunting as we had very little experience or knowledge of how it all works. After doing a bit of research and talking to people in our trade who had already expanded into the online side of business, one name kept being mentioned as a professional and reliable company for creating our website. That company was Visualsoft. From our very 1st talk with them we felt at ease that we had chosen the right people for the job. Any questions we had be it serious or silly they were there to answer and every process was explained to us in full detail. We now have a great looking website that is easy to use for both the customer and ourselves. If we have any problem be it big or small our account manager Hester is always just a phone call away and always ready to help. Their aftercare and support are second to none. Truly a professional and supportive company that we have and will continue to recommend to others. 5*
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Hi Mick

Thanks so much for the positive feedback, it' been a pleasure working with you on your new website and it's great to hear that you're really happy with the service you've received from us. I'll be sure to pass on your comments to Hester and the rest of the team :)

Thanks again,
Sarah
Visualsoft eCommerce
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Support that means support!

We have made some great leaps in our website this year with Visualsoft. In January 2013 our new site went live and has made great progress and today our new Mobile site has gone live. What makes a huge difference with the growth and development of our online business is the support. From day 1 we were handed over to an account manager (Phil) who actually supports you 100%. Any question silly or fussy (that's me) he listens and resolves and keeps us all informed. As development has progressed there is a great team up there somewhere in the North East that really know how to deliver. A big sincere thank you to Phil and Visualsoft from us all at White Stone.
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thanks for the 5* review guys, it's really appreciated :)

Regards,
Sarah
Visualsoft eCommerce
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Great to know when you have a problem its sorted in a very short time.

Phil Hutchinson is my account manager at Visual soft and I don't know what I would do without him. Any little problem,issue or just something I cant do or understand I just drop him an email or call him and he's straight back to me to help me solve what ever it is.
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thanks for taking the time out to leave feedback Melanie. It's great to hear that you're really happy with the service you receive from us - I'll be sure to pass on your comments to Phil and the rest of the team :)

Thanks again
Sarah
Visualsoft eCommerce
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Great Products and Outstanding Customer Service

Having had our fingers badly burnt with previous web agencies we were extremely wary of any web agency. Having done some due diligence on VS and receiving good feedback we took the plunge and we are very glad that we did, they have been fantastic throughout. From day one their communication and passion for their business shines through from everyone we deal with. On top of that any technical issues have always been dealt with extremely quickly, including out of hours.
So far we can't fault them and we have even started using them for online marketing which is also proving to be great success.
We wouldn't hesitate to recommend this great company.
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thanks for the great review! We're really pleased you're happy with your new site - if you need any further assistant or info, please don't hesitate to contact your dedicated Account Manager :)

Thanks,
Sarah
Visualsoft eCommerce
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Excellent company gives you an excellent website & service

Visualsoft are a excellent company that will provide you with a fantastic and high quality ecommerce website. Their great service and advice will also help you to grow your business. They come very highly recommended!

Esprahome
www.esprahome.co.uk
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thanks for the great review Adam, we really appreciate you taking the time out to leave feedback :)

Thanks again,
Sarah
Visualsoft eCommerce
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Review by confirmed purchaser

Professional Company

Visualsoft are a extremely reliable company that can cater to all your website needs. They're very creative and design appealing websites. They have a great system in place to provide a reliable service and product, I would highly recommend them to friends.

Hunt Or Dye
www.huntordye.co.uk
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thanks for the 5* review guys! I'll be sure to pass on your comments to the rest of the team :)

Thanks again,
Sarah
Visualsoft eCommerce
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5 star rating for a 5 star business

I would recommend anyone looking to invest into an eCommerce/website design company to use Visual soft. They're sites are easy to navigate, professional and come with a well structures admin area.
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thanks so much for the positive feedback John-Paul, it's great to hear that you're happy with your new website! If you have any questions please don't hesitate to get in touch.

Thanks,
Sarah
Visualsoft eCommerce
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Highly Recommended

Initially I was searching Google for website developers as I was using a different platform. I felt it was time to upgrade our website so we could start competing against the bigger companies who were getting a lot of online orders, thats when I found Visualsoft.

After one long phone call with Richard at Visualsoft I knew this was the company that would get us to the next step. I was talked through all the different Visualsoft platforms, homepage designs, shipping functions, inventory functions & more. A lot of companies out there want to sell you every website function going even when do not require it....Visualsoft is a little different as they will recommend what they feel is right for your business and if you did want to add functions at a later stage you can do.
The actual time to build the new website was pretty quick to be honest. After the website is finished being built your then informed about things like Google advertising, customer newsletters, customer loyalty functions and even mobile upgrades that will improve your customers shopping experience.

To this date I have not visited Visualsoft’s Head Office so all communication has been done by phone calls & emails and I’ve never had any problems. Hester is our Accounts Manager who has been nothing but great, she has all the knowledge to answer any queries I have about the website and the patience to deal with our demanding account.

If your looking to build a strong website which looks good, handles all the functions and brings in sales then Visualsoft should be your number one port of call as they’re fair on price and have a hard working team.

Harj Singh
Nail Polish Direct
www.nailpolishdirect.co.uk
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thanks for the great review Harj - really appreciate you taking the time out to leave feedback :) we're looking forward to working with you much more in the future on your new sites!

Thanks again,
Sarah
Visualsoft eCommerce
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Fantastic, Friendly & Professional ecommerce company at the top of their field!

After using a very basic ecommerce platform, I was looking to take my company website to the next level. VisualSoft were definitely the best choice for pushing my business forward, they have every area of ecommerce covered, with the specialist knowledge & experience to guide you through each process with ease.

In the early stages they put your mind at ease, by helping to determine exactly what your looking for from your website. They then take onboard all factors, with great communication & quality customer service - finding time to designate the work needed from myself was my biggest issue before using VisualSoft, but my project coordinator Laura kept everything simple & on track. Laura, sent informed & structured e-mails/calls with advice on the next step.

The design was incredible first time round, they definitely listened & understood the direction I was looking to take, they worked with the feel of what I already had. I've come out the otherside with a stronger, more professional website, that I'll now be able to work closely with VisualSoft to build even further.

They're a great company at the top of their field & I strongly recommend working with VisualSoft on any future ecommerce projects you may have!

Luke Dixon
Graphic Artist
www.thebearhug.com
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thanks for the amazing review Luke, we're really pleased you're happy with the new site! If you need any further assistant or info, please don't hesitate to contact your Account Manager :)

Thanks,
Sarah
Visualsoft eCommerce
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Highly Recommended eCommerce Provider

If you want to work with a truly innovative, trustworthy and forward thinking team, then Visualsoft is the company for you. After experiencing many difficulties with our previous provider, we made the move to Visualsoft who provided us with the perfect website for our brand. From our initial meeting with Rich Himsworth through to our ongoing contact with our account manager Hester Short, and PR Manager Sarah the development of our site was professional yet personal and Visualsoft truly understood the need to retain our brand image.
We've found that Visualsoft are very forward thinking with their website add ons, ensuring their brands are at the forefront of web technology.
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thanks for the 5* review Jess! It's great to hear you're delighted with your website and the service you've received from us here at Visualsoft :)

Thanks again,
Sarah
Visualsoft eCommerce
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Excellent, highly professional website design company, recommend highly

I found Visualsoft to be extremely professional and very easy to work with on the website design project and would highly recommend for e-commerce website design. The project manager was excellent and any request was completed very quickly and all members of staff were friendly, highly proficient at their jobs and very helpful. I cannot recommend highly enough, I am very happy with the outcome of the website design and would use again in the future. Many thanks for all your hard work!
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thank you for the 5* review!

It's great to hear you're delighted with your new website and we're looking forward to working with you much more in the future.

Thanks again,
Sarah
Visualsoft eCommerce
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Great looking site, good to work with

The project ran smoothly from start to finish and with good communication throughout. Our project manager was very helpful, on the odd occasion she wasn't available there was always someone there who could help.
The online dashboard was helpful to chart progress and having early access to the admin allowed us to upload products in plenty of time for the launch. Training was thorough and professional.
Pleased with the end result and would recommend Visualsoft.
One small issue which was the expectation that we travel to Stockton for our initial meeting. Everything done at that meeting could have been done at our office with an internet connection. Visualsoft seemed reluctant to travel.
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thanks for the positive review - we really appreciate you taking the time out to leave feedback!

We're sorry for the confusion over us appearing to be reluctant to travel! We are more than willing to visit a prospective client when required, but do encourage retailers to visit us whenever possible. Unfortunately, our industry is flooded with agencies who are not what they appear - often projects are outsourced to freelancers or teams of overseas developers at which point they often go wrong, so we we always actively encourage any retailer to visit their short-listed eCommerce developers in person. We see it as a really beneficial experience which allows you to meet the team and see where and how we work before you agree to come on board as a client.

If you have any questions or further feedback, please don't hesitate to get in touch!

Thanks
Sarah
Visualsoft eCommerce
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Excellent help & support; they wowed us!

We chose Visualsoft to launch our new, e-commerce premium fresh meat delivery website www.countryvalley.co.uk and they have not let us down. We already have websites, including an existing e-commerce meat delivery site, but working with Visuasoft has been a whole new experience; simply, they just know about e-commerce. The team at Visualsoft understood from very early on what Country Valley Foods is about, and what we wanted from the new site. To be honest, from the first meeting, Visuasoft really bowled us over with their knowledge, ideas and confidence (not arrogance) that our new website would be a success. The design they came up with was exactly what we had in mind and the development from then on went very smoothly. Building a website can be mind blowing, but I never felt like I was doing this on my own. Every email, question and phonecall was answered comprehensively by our Project Manager, Laura Foster with time taken to explain some of the "techy" bits. If there was anything that Laura was unsure of, she found out immediately and got back to me (this included calling my mobile when she couldnt get in touch with me at work). The website was launched 2 weeks ago and we are already seeing orders through our PPC campaign (which started last week and is also being managed by Visualsoft); I cant wait to see the effects of the SEO as well. We are looking forward to the future for www.countryvalley.co.uk and to continuing this exciting relationship with Visualsoft (an extension of our team!)

Ruth Conner
Marketing Manager, Country Valley Foods
www.countryvalley.co.uk
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thank you for the 5* review Ruth :)

It's great to hear you're delighted with your new website and we're all really looking forward to working with yourself and the team much more in the future!

Thanks again,
Sarah
Visualsoft eCommerce
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Excellent eCommerce provider!

Having had an 'off the shelf' e-commerce website for a few years, we felt the need to invest in a more professional looking, feature rich site which has the potential to increase our market share and compete with the larger e-retailers in our field.
After much time spent scouring the web for different e-commerce providers we decided to go for Visualsoft and I have to say it was a great decision! The team have been outstanding from our initial contact with Rich through to our project launch with Laura. All aspects of the design process were seamlessly taken care of and any small changes requested were swiftly applied. Throughout the project Laura has been superb, always there to answer our queries and coming back quickly with solutions to any problems we have encountered. Now the site is launched we can see the full capability, especially with the countless add-on features which are now available to us. We're now looking forward to growing our on-line business and continuing to work with Visualsoft. Many thanks to Laura and the team. Can't recommend this company highly enough! Chris and the boys at Rowlands.
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thanks for the great review Chris, really appreciate you taking the time out to leave feedback :)

Thanks again,
Sarah
Visualsoft eCommerce
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Partnering with Visualsoft we have launched an expansion of our business through an on-line retail store

We launched our Fashion business only back in November 2012, and quickly realised that to survive as an Indi in today's economic climate we needed to have an on-line presence. We were recommended to use Visualsoft by our ePOS provider, Mode Retail. Once the decision was made to go 'on-line' we were keen to get up and running just as quickly as possible. The team at Visualsoft are excellent. Managing us through the process, keeping a close eye on the project plan and updating us every step of the way. We managed to launch in a very quick time and once we had 'site live' were handed over to our Account Manager, Phil Hutchinson. We expected to have a few teething problem as you always do with any new venture, and this one was linking with the eCommerce payment platform. The Barclays eCommerce team did not set everything up as they should have. Phil was fantastic. He jumped on the issues and resolved them quickly. We were a week behind schedule on the payment gateway, but without Phil's due diligence and efficiency I'm sure it would have been much longer. It it a pleasure working with him and the team. I can ask any question, large or small, and it is dealt with quickly and efficiently. Our business is growing from strength to strength and we are delighted with our partnership with Visualsoft. Gill East, Owner, Tomoli & Will
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Hi Gill

Thanks so much for the 5* review, I'll be sure to pass your feedback on to the rest of the team!

Thanks again,
Sarah
Visualsoft eCommerce
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Outstanding company very good

I wasn't actually looking for a new website when I approached Visualsoft through Facebook, just some help with my SEO, but after speaking to the team and seeing their existing work I couldn't resist, and I ended up going ahead with a project for an eCommerce website! My new site www.sosmobilerepairs.co.uk was launched just this month, and I'm over the moon with the result. During the build, I was given a dedicated Project Manager to help with with any queries, and now my site is live I have an Account Manager as my main point of contact for continued support. The whole process from giving the go ahead to launching the site has been brilliant, and I've already recommended Visualsoft to other people looking for a new website.
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Hi Austin,

Thanks so much for the positive feedback, it's great to hear that you're happy with your new website!

If you have any questions please don't hesitate to get in touch.

Thanks,
Sarah
Visualsoft eCommerce

About Visualsoft eCommerce

OVER 15 YEARS EXPERIENCE

Established in 1998, Visualsoft has continually delivered solutions that surpass client expectations, enhance brand perception, generate revenue and provide maximum return on investment.

PROVEN TRACK RECORD

With over 550 eCommerce clients, Visualsoft has vast experience and understanding of online retail.

AWARD-WINNING DESIGNS

Visualsoft beat 1,750,000 entrants to win 'Design of the Year' at the 2009 iStockphoto Punctum Awards

AWARD-WINNING TECHNOLOGY

Visualsoft clients are regularly short-listed for prestigious awards, including the Drapers Etail Awards, Drapers Fashion Awards and Drapers Independants Awards. The longevity and significant growth of Visualsoft in the fast-paced eCommerce sector has also won the team a place in The Sunday Times Hiscox Tech Track 100 in 2013.

FULL SERVICE AGENCY

Unlike an off the shelf eCommerce package, Visualsoft has an in-house team of specialists covering all areas of eCommerce, including Design, Development and Online Marketing, as well as dedicated Project Managers and Account Managers to help you through your website build.

ECOMMERCE SPECIALISTS

As one of the UK's leading providers of eCommerce services, Visualsoft creates websites for clients who want more than just a presence; they want results - new customers, more business, better business.

About this company

Based in the North East of England, Visualsoft is an award-winning eCommerce agency that delivers outstanding web design, development and online marketing services to etailers.

Visit Visualsoft eCommerce

Get in touch today...

Call us on: 01642 633604
We live here: Gloucester House
TS18 1TW Stockton on Tees
United Kingdom

Category

Visualsoft eCommerce is ranked 1 out of 2 in the category Affiliate Marketing

Visualsoft eCommerce is ranked 1 out of 12 in the category CMS

Visualsoft eCommerce is ranked 2 out of 51 in the category

Visualsoft eCommerce is ranked 1 out of 24 in the category Online Marketing

Visualsoft eCommerce is ranked 1 out of 2 in the category Social Media

Visualsoft eCommerce is ranked 1 out of 39 in the category Webdesign

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