Visualsoft e-Commerce reviews

Simply the best

From start to finish of the project, we have received amazing service and were updated on progress on a regular basis..

Visualsoft were really quick in dealing with any issues and conncerns we had.

I am really happy with the final outcome of the site and look forward to continue to working with them in the near future.

Situl Shah
Director - Internet Gift Store

www.internetgiftstore.com

Most cost effective and hassle free decision you will ever make...

I have project managed several underperforming websites over the years, to help them grow and compete in there sectors and until now I have been doing so on my own using independent designers and coders the companies chose to use; even though I always suggest using an all in one solution like Visual Soft. Using independents has many pitfalls, firstly it is a far more expensive route to take, work takes longer to complete because it is usually coded from scratch, if something happens to the designer or coders you are using (illness, disagreements etc) your left with a custom solution not many other people will want to come in and take over. It involves a lot more micro management and in turn stress levels tend to be higher.

This time around after successfully helping the aforementioned company I looked about for another website in the same sector who I knew could do with some help, however I did so with the attitude that it would be done my way this time or find someone else due to the huge pitfalls I faced at the previous one because they wanted to do it their way. The project should have only taken 18 months but ended up taking 4 years because they wanted to use independents. Due to them using several independents (one guy left the country leaving them with a system no one else would work with) having the site revamped three times they also wasted a few hundred thousand pounds doing so and that’s not taking lost revenue in to account that they lost wasting a few years revamping the website several times before they ended up with a good high converting store.

This time around I was given full reigns to do what I wanted, I contact Visual Soft and a few other all in one service providers and quickly decided Visual Soft were the company for us, having had plenty of experience in our sector already.

They designed a website around guidelines I set out and they got it right first time, apart from a few minor alterations which they were happy to make. The entire process does require a lot of planning however Visual Soft take on most of the management side so you deal with just one person; no more micro managing.

Out of the box we had a fantastic looking site, that’s easy to navigate, with great SEO potential and more importantly it already had many major elements built in from the start like Amazon, Play and several other key marketing avenues that we specified (and I mean full integration!) and all for a fraction of the cost! Very cost effective, the project was delivered on time albeit with a few issues on launch which is to be expected. That’s where Visual Soft really shines; if you do have any issues they are resolved quickly. They also listen to their clients, as I did have a few issues with a couple of things over the last few months as I expect other clients did. But Visual Soft has been making great strides with their ticket system and how staff are organised to deal with different sized projects and extra development work. They are always on hand should you have any questions or queries and are great to talk to.

I happened to notice a review earlier from a company who was not happy to be on a shared server, Visual Soft give you the option to be on a shared or dedicated server, the choice is yours. It is totally normal for any e-Commerce provider or hosting company to stick websites on a shared server unless they choose otherwise. It comes down to cost; if you want a super fast website then ask for a dedicated server which they are happy to provide and at a very competitive price!

If you want a successful website you have to have a solid platform to work from, one that is scalable and able to grow with you. It needs to be accessible to the widest audience possible in terms of devices it is viewed on and for visually impaired people. The site must be easy to navigate and fast; no one likes to hunt about for products! The CSM (admin area) must be scalable and offer the opportunity to grow with you and any industry changes. The site needs to be cleanly coded so it is fast and adheres to standards, which in turn also adds a little boost to your ranking in SERPS. There are many, many other factors that need to be in place, the bottom line is Visual Soft will provide all the above and everything else that is required for you to have a solid base to work from.

Ecommerce is always moving and there is always something you can improve, but with Visual Soft by your side it takes a lot of the stress out of it! I can’t recommend Visual Soft enough.

www.britishwatchcompany.com - Thank you Visual Soft, keep up the fine work.

Fast to react and well organised

We find the whole team at Visualsoft friendly and approachable.
Work is carried out quickly and communication is great.
Design and technology is ahead of the game and as a team they work well together.

Excellent service, support and help

We cannot recommend Visual Soft highly enough. I was skeptical
about spending money on a new website as the one we had worked adequately. My business partner had been researching the best Companies for our website and introduced me to Tim. In a very helpful first meeting he explained in easy to understand terms, what the difference is between having a website built by a Company that just builds websites and working with an e-commerce Company, such as Visual Soft. He also gave us a very realistic quote for a website with a pricing structure to add things on as the website became busier and we had more funds to develop. We pushed the button on the decision to go with them a year ago and our website sales have increased by more than 300%.
www.waxxunderwear.co.uk

Visual Soft are a young, innovative Company with a friendly, reliable team who really care about every customer. They do not push their products on you, but every time you ask for a new solution, they have it at a reasonable price which is in black and white beforehand with no hidden extras. We have recommended them to several of our friends and customers who have all received the same customer service and are as delighted as we are.

We are currently adding E-Bay and Amazon to our existing website at an extremely competitive cost as well as starting to work with Visual Soft on another website with our sister Company. We are as excited and enthusiastic about these projects as Tim at Visualsoft is.

In summary, in our opinion, they are simply the best e-commerce Company around for the best price with a clear pricing structure so you always know where you stand.

First Class

As a traditional bricks and mortar retail outlet, the thought of getting online was daunting. The initial meeting with Visualsoft allayed all my fears, their understanding of both good design and online marketing was very impresive.
One of the most important aspects to me through the design and implementation of the web site was how Visualsoft converted my ideas into exactly what I wanted.
Visualsoft has helped me break into ecommerce and our growth in the last 6 months is excellent.
I would have no reservations in recommending Visualsoft, in my opinion you would be hard pushed to find as better business partner.
Liam Larkin
Director
North East Tackle Supplies Ltd

North East Tackle Supplies Ltd

Excellent!

From concept to launch Visualsoft have been nothing but exceptional. It is extremely hard to know who to trust in the minefield of e-commerce platforms. Thankfully I did my research and chose correctly.

Visualsoft were completely professional throughout, with a team of friendly and knowledgable staff on hand to answer any questions I had. I am very picky when it comes to site design, which is one of the original reasons I was attracted to Visualsoft. I needn`t have worried as our site was even better than I had hoped, superb creativity matched with excellent functionality.

The price of the core site and the additional features and functionality is completely transparent and consistent for every client. This is a god-send as many platform providers quite happily pluck overpriced figures out of the air. I never felt as if I was paying over the odds for the core site or any of the features. Some other quotes I got for a similar site were up to 4 times larger than Visualsoft`s quote!

Overall, one of the best companies I have worked with in any industry. They deliver what they say they will, and more. This is matched with exceptional customer service. Big thanks to the team and here`s to the future!

Andrew Brenard
(E-commerce Manager, Smiths Nurseries Ltd)

Professional and Efficient

The team at Visual Soft are Extremely knowledgeable, efficient and professional. From beginning to end the process ran very smoothly from an excellent and confident sales pitch which promised everything on my wish list; through to regular updates from my account manager as the site was being built.
As a new company and brand I chose Visual Soft for Redana Studio for exceptional support and guidance in a field that isn't our primary strength. We can now concentrate on the rest of our business knowing that our future e-commerce is in good hands.

Awesome

Ever since going live with Visualsoft, our website has improved dramatically! They're aftercare is exceptional and customer service is second to none. We are very pleased we chose to develop our website with Visualsoft and would highly recommend to anyone looking to start out, or take their business to the next level!

Northern Threads

The Best Ecommerce Provider

We are overjoyed with our new website www.bettytwyford.com and delighted with Visualsoft.

Here are our Top 10 Reasons Why Visualsoft Are The Best Ecommerce Provider;

1. Our helpful Business Development Manager Rich, who provided us with all the right information in an understandable context which allowed us to ensure that we were choosing the right Ecommerce site for our specific needs
2. The brilliant ticket system which allows for quick and easy communications with Visualsoft, this ensures every query and alteration is dealt with quickly by the right person
3. The reassuring knowledge that Visualsoft will always keep our website at the top of its game, never missing a trick
4. The fabulous designers with a wealth of creative ideas and the ability to create cutting edge design, every time
5. The cost effective hosting package with monthly rates to rival any ecommerce provider
6. The fantastic backend admin, print invoices in bulk, send automated order confirmations and dispatch info, quickly and easily add or remove products, set discount codes … the list goes on!
7. The effective, consumer friendly layout of our new site which is equalled by none in our opinion
8. The incredible in-house Online Marketing department who in our experience have the answer to every Twitter, Facebook, YouTube and Adwords query out there!
9. The absolute professionalism during every step of the development from fantastic individuals such as the wonderful Matthew our Technical Project Manager and Fire Chief!
10. Project Manager – lovely Laura . Enough said!

Kate James
Ecommerce Manager
Betty Twyford Ltd
www.bettytwyford.com

Betty Twyford

Great Service..

I had been looking for a web designer for my on-line fashion site for a while when I came across Visualsoft at a fashion trade show. I had a look at their portfolio and was very impressed with the professional finish of all the sites so decided to use them for my company, I'm glad I did.

I was kept informed every step of the way in terms of decision making and progress of the project. My project manager was always available and provided me with great advice and answered my queries promptly. I also received a progress report at the end of each week which highlighted any outstanding actions.

The resulting website exceeded my expectations. The feedback from customers is that the website is very easy to navigate and the payment process is straight forward.

The website has only been on-line for the past two weeks however I look forward to a long and prosperous future with the Visualsoft team.

Ruby Manhas
Director
Absolute Alpha Fashion Ltd

www.lovelondonfashion.com

Don't settle for less...

We've tried web designers in the past but Visualsoft have been by far the best company we've ever used. From start to finish the design and implementation of the new Driven Car Sales website has been faultless.

Visualsoft captured the concept and translated it on the web first time. From the first presentation of the new site design we knew we had something head and shoulders above that of our competitors, and since launch the site has really raised our profile and set us apart from the crowd.

From our initial telephone conversation it apparent we’d come to the right company. Visualsoft’s approach was completely different to any other web company we’ve dealt with. They gave a full audit of our existing website and a full list of recommendations on how it could be improved. Visualsoft took time to understand what we required, were prompt in providing us with impressive options of how to achieve our goals and ultimately delivered a website that achieved exactly what we set out to.

As a result of the success of the Driven website, we are now in the process of having a second website built by the team at Visualsoft and are very excited by the concept designs they've provided so far.

I can safely say that the team at Visualsoft exceeded our expectations; we would recommend them to anyone looking for a creative, functional, practical and modern website.

Jonathan Hobday
Director
Driven Car Sales Ltd.
www.drivencarsales.co.uk

Excellent Support from Visualsoft

Visual have helped us develop and provide continuning support for our following sites:

http://www.ramsdensforcash.co.uk
http://www.gotgoldgetcash.co.uk
https://www.premierpawnbroking.co.uk

Being a company that moves extrememly fast, we take pride in being several steps ahead of our competition. Here at Ramsdens we have benefited greatly from the speed at which VisualSoft have been able to turn round change requests and investigate development issues as we continue to improve our customer online experience whilst keeping our systems secure.

I would highly recommend VisualSoft if you too are looking to work with a team of individuals who know exactly what it takes to make your site perform above others.

Jason Carr
IT Director
Ramsdens Financial Ltd

Very Professional, Yet Friendly Too!

We have now worked with Visualsoft for over a year and the decision to choose Visualsoft over others in the tender process has been more than vindicated.
The quality of their software through to the quality of their work is excellent, but the most important thing for us is that they are still able to demonstrate excellent customer service and are dedicated to helping us improve our website business.
Their professional expertise and their friendly and committed personal service is a winning combination.

Great company to work with and very professional

We have been working with Visualsoft for over 3 years now and have been delighted with all aspects of service we have received. From the initial design, development, through to general support, Visualsoft have been extremely professional throughout.

If you are considering a new website, it is definitely worth giving the guys at Visualsoft a call.

www.bigdug.co.uk

Exceptional Growth with Visualsoft

I have been using Visualsoft now for over 4 years, I have upgraded my website in that time to their latest system VS3 from the VS2 system.

I find their staff helpful, courteous and most of all knowledgeable, all costs are agreed up front and are always reasonable, they are not the cheapest in the market but I believe you get what you pay for. I could not be more pleased with the progress of my online lighting store.

I also use Visualsoft to market my website and year on year I have seen excellent growth in my online sales, even through the recession my sales have continued to grow at a staggering rate, meaning I have taken on more staff to help with the number of daily orders.

Visualsoft's expertise goes beyond basic website advice, Visualsoft are constantly working with me at the business level to further understand opportunities online to continue growth, last year, on their advice, we launched a Christmas Lights website, that saw excellent results and we are now looking into launching further niche websites with them.

I would recommend Visualsoft to anyone that is looking to maximise their online sales.

www.castlegatelights.co.uk

The Best internet company by far.

We have worked with several internet companies over the years, and Visualsoft are by far the best. They are very professional in their approach and they push the boundaries in development. As a company and as a team they are very helpful and professional in what they do. If there is a problem it can be quickly resolved in their unique ticket support system. Our account manager is only ever a phone call away and very happy to help with any issues or ideas. We have developed Friendships as well as business partners with Visualsoft, and it is a joy to have them as our website developers.


Designerwear.co.uk

Excellent.......

We have been with Visualsoft for over 3 years and our website www.whatsabouttown.com needed and upgraded. Visualsoft were EXCELLENT .....the design and build of our new website was effortless and done by a fantastic team. We were kept informed all the way of the progress and Beth out project manager was excellent getting back to us straight away with answers to any questions. They kept to time and the website was launched bang on time in fact even a little earlier.
Thank you everyone at Visualsoft.

Samantha Park
Director
What's About Town Ltd
01344 842558

Fantastic Service, Skilled Team, Excellent E-Commerce Provider

We have worked with Visualsoft for the last four years developing our online site ‘www.JulesB.co.uk’ into a major Independent Online Retailer and been delighted with the support and success we have had.

Staff at VS are always positive and proactive in developments and support enabling us to constantly update and optimise our site.

It has been a pleasure to work with Visualsoft and we look forward a long and prosperous future.

Kind regards,
Tom Baxter
E commerce and Development
Jules B Ltd
Yellow Brick House,
Back New Bridge Street,
Newcastle upon Tyne,
Tyne and Wear,
NE1 2TY

T: 0191 211 2339

Dean found this review useful

A Great Choice of Web Company

We took 2 years to research the options available to re-launch our site, very concious that with a re-design and hosting package we would in effect be 'married' to the business concerned. To be honest this made me very wary as there are plenty of horror stories concerning this. Visualsoft have been superb, responsive to sorting problems, very reasonably priced in terms of running costs and produced the sexy re-design we were hoping for. They provide a suite of marketing skills that we will be taking advantage of next and look like being a key part of our future success. Choose visualsoft, you won't regret it.

http://www.juiceproducer.com

http://www.juiceproducer.com

Professionals in every aspect!

After wasting a lot of money on different web designers, I chose Visualsoft. This is because of their impressive portfolio, great sales pitch and most crucially of all was the demostration of the admin side to the website. This is the part which can make or break a website. It's so easy to use and there's always someone on hand to help you. And I did need it!
Great job Visualsoft. Keep up the good work.

This is the way it should be

Having launched our new ecommerce site (www.savile-rogue.com) with Visualsoft two months ago like-for-like sales have soared from the same time last year. The site is a huge improvement on our previous version and works extremely well. The whole design and launch process was like clockwork - they've really made the processes extremely efficient. Staff are friendly, helpful, prompt and knowledgeable. The fact that they deal only with e-commerce clients means they're really focused on giving you a sales-driven site. Our SEO has improved markedly and we lose hardly any customers at basket stage. The CMS could be more developed and tailored to our needs, but we do have the option of paying for additional functionality. However, overall Visualsoft are very good value for money. Amazingly I have still not met anyone from Visualsoft, being based 250 miles away in London - everything has been done by phone, email and via their support site. I'm sure we'll meet one day!
Give them a call - you won't be disappointed.

www.Savile-Rogue.com

Absolutely outstanding!

We decided to move to Visualsoft in the spring of 2011 when we fnally lost patience with the quality of service given by our previous platform provider. The contrast couldn't be greater!

From the very first contact with Visualsoft, the company's staff have shown absolute expertise and professionalism, with dedication above and beyond the call of duty to get our site live.

The site itself is fast and feature-rich. The admin areas are an absolute delight to use, and we're looking forward to developing ever more features and functionality in the years to come.

Highly, highly recommended...

Superb company to work with

Visualsoft have been absolutely amazing throughout the whole process from start to finish. I cannot recommend them highly enough. Customer service is excellent and everyone I have dealt with have been very knowledgeable, professional and approachable, nothing is too much trouble. If I have a query or problem there is someone at the end of the phone to talk me through things. I am so pleased with our website, it's exactly want I wanted.

Keith Moss
www.keithmossfineartphotography.co.uk

fantastic company

we have dealt with Visualsoft for nearly 2 years & they have delivered an extremely professional web platform which has performed superbly.
we regualry received compliments from customers about how proffesional and easy to use the site is & that they feel safe paying with a card (ie trust the site)
we have also noticed a huge improvemnt in SEO and can now reduce our monthly spend with Google wiith pay per click.

Great Company

We have been with Visual Soft since Feb 2011 and must say we are very pleased with the level of service and professionalism used to handle clients.

We have been an online trader for over 6 years, and our last company was good at their job but limited to what they could offer. Visualsoft goes that step further, by making available and informing clients of new technology.

Great company, Great hosting management and a excellent marketing team. All in all if your looking for a web company then we highly recommend Visual Soft.

Kind Regards
www.stuartslondon.com

Superb web development company.

We had been searching for a company that could provide a tier one website at an affordable cost for a long time, having discovered Visualsoft we have been very pleased with the result.

Visualsoft provided a development schedule that was kept to, with costs clearly quoted in advance. The result was a truly stunning design that has captured the imagination of our customers and resulted in many new regular users to our site.

Predictably, with building an entirely new site from scratch there were some teething problems, but Visualsoft dealt with all of these quickly without making additional charges. We really feel they pushed the boat out to make sure we started with a website that we were delighted with.

Having launched our site, Visualsoft now provide support when we need it and are in the process of adding further functionality, which we have full confidence will go ahead without any problems. We look forward to many years of working with this company and can envisage many future projects.

Anthony Skinner
Director - Chaos Cards
www.chaoscards.co.uk

Best e commerce company by far!

After being ripped off by several e commerce companies we wanted make sure it wasn't going to happen again.
We spent many hours talking to Visual soft over the phone with our problems and issues we have had with previous sites. To which they explained in a language we understood the correct way to do things and explained exactly how it should be done and also pointed out where our previous site was going wrong.

From the start we have trusted visual soft and so far have come through with every they have said.
Our site receives a great levels of orders and continues to grow, the support is fantastic and every problem or change is completed within hours or most cases minutes.
I couldn't recommend this company enough and we are looking to forward to expand our business through the Internet.

Richard
Company director.
Www.scentsationalperfumes.com
Victoria plaza,
Southend on sea
Essex

Excellent and responsive service.

We have used Visualsoft for the last three years, to develop our online business.

Throughout this time, we have found the staff to be very responsive if we have a problem and very proactive in terms of offering us creative solutions and suggestions for development.

We have found the company to be an excellent partner for our business.

www.shoprugby.com

Excellent Service

Our business has expanded massively since we started using Visualsoft in 2009, with a new and improved re developed site.

They provide outstanding support and excellent customer service. Visualsoft have helped us to grow our business and they continue to do so with new ideas and concepts.

We would highly recommend Visualsoft to anyone looking to develop online retail.

Very fast professional work

Since using visual soft for our website, we have seen such an improvement, we constantly upgrade our website with new stock links and designs, so when we ring visual soft and use the web service to book our tickets, with in that day or the next if it is later on Visual Soft are in touch to help with our upgrades.

Regarding the use of our website Visual Soft are there 100% of the time, there have been many times when I myself have had a problem and all I did was phone and a member of staff walked me through the problem and guided me step by step.

From using Visual Soft on something as important as our website, i can honestly say this is the best move we have made, they are not only professional 100% of the time, but they have improved our online presence with it still improving.

I would not suggest another website development company to anyone, Visual Soft are very friendly, professional and very skilled at what they do.

www.additionallengths.co.uk
Jamie Dunn
Business Development
Additional Lengths
Maxwell's Corner
1-3 Norton Road
Stockton On Tees
TS18 2BW
01642 867213

Additional Lengths homepage

Brilliant Company

We are so thankfull that we actually found this company. We were sinking really fast and they threw us a lifeline. Not only are Visualsoft professional they are also very approachable and I feel that they really care about their clients. If you are looking for the best than you really do not need to look any further they have it all. Well done Visualsoft.

www.lucylondon.com

Jamie Dunn found this review useful

AMAZING SITE AND SERVICE

We have received nothing but excellent service from Visualsoft, everyone that has seen our site is amazed at how good it looks and works.

The site uptime has been 100% with no issues at all for the last 2 years. New site developments changes are implemented well within SLA deadlines.

Great support from not only customer support staff but also the company directors who have helped the site grow since it was launched.

I wouldnt even think about using any other company for website development.

Jitesh Halai
Managing Director
www.onlyminx.co.uk

Professional in every way

After extensive research of website and ecommerce specialists, we decided to go ahead with Visualsoft as they had, by some distance, the credentials we were looking for to take our business forward. This has proved to be a very wise decision indeed, and from the first initial meeting, through development, launch and to date, we have received an excellent service from all Visualsoft's departments. Our business has grown rapidly and we are pleased and proud to be associated with an extremely professional and understanding company.

Lee Oliver
Director
tyrewizard.co.uk

www.tyrewizard.co.uk

Best business decision we have ever made

From my first telephone conversation with visualsoft I was very much sold on their ability to create and maintain any kind of website

And after a lot of research we felt confident enough to go ahead as other companies just never measured up to their capabilities

After our website was created we made very little changes to our brilliant website and what changes we did make were carried out very quickly

Here at www.hillierjewellers.co.uk we have no interest in leaving or even looking for anyone other than visualsoft to look after or maintain or website

If you are using this review to make any decisions about visualsoft please do not hesitate in working with a very friendly, professional and helpful company

Adam Hillier – owner/buyer
Hillier Jewellers
44 Linthorpe Road
Middlesbrough
TS1 1RD
01642 245255
adam@hillierjewellers.co.uk
www.hillierjewellers.co.uk

Leader in Web Design

About four years ago we set about looking for a web design and development company to help us grow our eCommerce business. After much searching we found Visualsoft, a local company who were eager to help us develop our group of sites.

We now have six sites developed and hosted by Visualsoft and are in the process of re-developing all sites to improve the service we offer to our customers. All through our relationship we have had good communication with Visualsoft and they have been helpful in terms of development requests and any issues we have found with our sites.

Our level of service from Visualsoft has been excellent and we hope to continue our relationship into the future.

Chris Fegan

www.leaderfloors.co.uk
www.leaderdoors.co.uk
www.leadergardenfurnture.co.uk
www.leaderstairs.co.uk
www.nextdaydiy.com
www.thehomeofdiy.com

Psyche - New ecommerce site

After comparing many ecommerce developers we chose Visualsoft to design and build our new website. The vast range of clients Visualsoft have worked with helped in our decision making.
Since the launch of our new website we have seen a continual growth in orders and are very pleased with the results.
The staff at Visualsoft understand our requirements and have a large support team to help with any of our requirements.



www.psyche.co.uk

Another satisfied customer

Not knowing much about the website world, I relied heavily on Visualsoft to guide me on setting up my online business. Step by Step, everything was explained clearly enabling me to understand exactly how e-commerce works.

I have had so many comments about how professional and clear my website looks, not to mention how easy it is to use.

Any queries or questions I have had have been dealt with by the support team efficiently, giving me detailed instructions and advice when required.

I am over the moon with the service Visualsoft has provided and I would highly recommend them to anyone. I am looking forward to working with them further to see what the future brings.

Josie McCabe
www.thecraftery.co.uk

Happy client

I've been dealing with Visualsoft for over 5 years, having had an e-commerce and now professional services website built by them.

At all times they have been extremely professional and pleasant to deal with.

We are also delighted with our website that they designed and built for us - www.frenkels.com. It has helped us get towards the top of organic google listings as well as impressing potential clients of ours.

All in all, we are delighted customers and would highly recommend visualsoft for any website development needed. If you are going to invest in a website, you might as well have it done properly. I'm sure it will more than pay for itself in the long run.

Vitek Frenkel - Forensic Accountant
www.frenkels.com

Superb new website - Highly recomended

We are very happy with the new website Visualsoft have built us. Their support during the design, build and testing phases have been excellent, keeping us informed at all stages, making suggestions for additions to the site, but also listening to our feedback and making changes where required.

The after sales service has also been excellent, with a good on-line support system and quick responses to any queries we raise.

The new features in the website have improved our customers experience of using an e-commerce site, and produced results in terms of extra sales for us.

Check it out for yourself, www.kaftans-direct.co.uk

Julie Toothill
Managing Director.

Great website

Visualsoft built a great E Commerce website for our online business.After visiting them for the first time , I had no hesitation in using them and the results have been first class.I only hope our competitors use someone else!