Phil Hutchinson is my account manager at Visual soft and I don't know what I would do without him. Any little problem,issue or just something I cant do or understand I just drop him an email or call him and he's straight back to me to help me solve what ever it is.
Having had our fingers badly burnt with previous web agencies we were extremely wary of any web agency. Having done some due diligence on VS and receiving good feedback we took the plunge and we are very glad that we did, they have been fantastic throughout. From day one their communication and passion for their business shines through from everyone we deal with. On top of that any technical issues have always been dealt with extremely quickly, including out of hours.
So far we can't fault them and we have even started using them for online marketing which is also proving to be great success.
We wouldn't hesitate to recommend this great company.
Visualsoft are a excellent company that will provide you with a fantastic and high quality ecommerce website. Their great service and advice will also help you to grow your business. They come very highly recommended!
Visualsoft are a extremely reliable company that can cater to all your website needs. They're very creative and design appealing websites. They have a great system in place to provide a reliable service and product, I would highly recommend them to friends.
Hunt Or Dye
I would recommend anyone looking to invest into an eCommerce/website design company to use Visual soft. They're sites are easy to navigate, professional and come with a well structures admin area.
Initially I was searching Google for website developers as I was using a different platform. I felt it was time to upgrade our website so we could start competing against the bigger companies who were getting a lot of online orders, thats when I found Visualsoft.
After one long phone call with Richard at Visualsoft I knew this was the company that would get us to the next step. I was talked through all the different Visualsoft platforms, homepage designs, shipping functions, inventory functions & more. A lot of companies out there want to sell you every website function going even when do not require it....Visualsoft is a little different as they will recommend what they feel is right for your business and if you did want to add functions at a later stage you can do.
The actual time to build the new website was pretty quick to be honest. After the website is finished being built your then informed about things like Google advertising, customer newsletters, customer loyalty functions and even mobile upgrades that will improve your customers shopping experience.
To this date I have not visited Visualsoft’s Head Office so all communication has been done by phone calls & emails and I’ve never had any problems. Hester is our Accounts Manager who has been nothing but great, she has all the knowledge to answer any queries I have about the website and the patience to deal with our demanding account.
If your looking to build a strong website which looks good, handles all the functions and brings in sales then Visualsoft should be your number one port of call as they’re fair on price and have a hard working team.
Nail Polish Direct
After using a very basic ecommerce platform, I was looking to take my company website to the next level. VisualSoft were definitely the best choice for pushing my business forward, they have every area of ecommerce covered, with the specialist knowledge & experience to guide you through each process with ease.
In the early stages they put your mind at ease, by helping to determine exactly what your looking for from your website. They then take onboard all factors, with great communication & quality customer service - finding time to designate the work needed from myself was my biggest issue before using VisualSoft, but my project coordinator Laura kept everything simple & on track. Laura, sent informed & structured e-mails/calls with advice on the next step.
The design was incredible first time round, they definitely listened & understood the direction I was looking to take, they worked with the feel of what I already had. I've come out the otherside with a stronger, more professional website, that I'll now be able to work closely with VisualSoft to build even further.
They're a great company at the top of their field & I strongly recommend working with VisualSoft on any future ecommerce projects you may have!
If you want to work with a truly innovative, trustworthy and forward thinking team, then Visualsoft is the company for you. After experiencing many difficulties with our previous provider, we made the move to Visualsoft who provided us with the perfect website for our brand. From our initial meeting with Rich Himsworth through to our ongoing contact with our account manager Hester Short, and PR Manager Sarah the development of our site was professional yet personal and Visualsoft truly understood the need to retain our brand image.
We've found that Visualsoft are very forward thinking with their website add ons, ensuring their brands are at the forefront of web technology.
I found Visualsoft to be extremely professional and very easy to work with on the website design project and would highly recommend for e-commerce website design. The project manager was excellent and any request was completed very quickly and all members of staff were friendly, highly proficient at their jobs and very helpful. I cannot recommend highly enough, I am very happy with the outcome of the website design and would use again in the future. Many thanks for all your hard work!
The project ran smoothly from start to finish and with good communication throughout. Our project manager was very helpful, on the odd occasion she wasn't available there was always someone there who could help.
The online dashboard was helpful to chart progress and having early access to the admin allowed us to upload products in plenty of time for the launch. Training was thorough and professional.
Pleased with the end result and would recommend Visualsoft.
One small issue which was the expectation that we travel to Stockton for our initial meeting. Everything done at that meeting could have been done at our office with an internet connection. Visualsoft seemed reluctant to travel.
We chose Visualsoft to launch our new, e-commerce premium fresh meat delivery website www.countryvalley.co.uk and they have not let us down. We already have websites, including an existing e-commerce meat delivery site, but working with Visuasoft has been a whole new experience; simply, they just know about e-commerce. The team at Visualsoft understood from very early on what Country Valley Foods is about, and what we wanted from the new site. To be honest, from the first meeting, Visuasoft really bowled us over with their knowledge, ideas and confidence (not arrogance) that our new website would be a success. The design they came up with was exactly what we had in mind and the development from then on went very smoothly. Building a website can be mind blowing, but I never felt like I was doing this on my own. Every email, question and phonecall was answered comprehensively by our Project Manager, Laura Foster with time taken to explain some of the "techy" bits. If there was anything that Laura was unsure of, she found out immediately and got back to me (this included calling my mobile when she couldnt get in touch with me at work). The website was launched 2 weeks ago and we are already seeing orders through our PPC campaign (which started last week and is also being managed by Visualsoft); I cant wait to see the effects of the SEO as well. We are looking forward to the future for www.countryvalley.co.uk and to continuing this exciting relationship with Visualsoft (an extension of our team!)
Marketing Manager, Country Valley Foods
Having had an 'off the shelf' e-commerce website for a few years, we felt the need to invest in a more professional looking, feature rich site which has the potential to increase our market share and compete with the larger e-retailers in our field.
After much time spent scouring the web for different e-commerce providers we decided to go for Visualsoft and I have to say it was a great decision! The team have been outstanding from our initial contact with Rich through to our project launch with Laura. All aspects of the design process were seamlessly taken care of and any small changes requested were swiftly applied. Throughout the project Laura has been superb, always there to answer our queries and coming back quickly with solutions to any problems we have encountered. Now the site is launched we can see the full capability, especially with the countless add-on features which are now available to us. We're now looking forward to growing our on-line business and continuing to work with Visualsoft. Many thanks to Laura and the team. Can't recommend this company highly enough! Chris and the boys at Rowlands.
We launched our Fashion business only back in November 2012, and quickly realised that to survive as an Indi in today's economic climate we needed to have an on-line presence. We were recommended to use Visualsoft by our ePOS provider, Mode Retail. Once the decision was made to go 'on-line' we were keen to get up and running just as quickly as possible. The team at Visualsoft are excellent. Managing us through the process, keeping a close eye on the project plan and updating us every step of the way. We managed to launch in a very quick time and once we had 'site live' were handed over to our Account Manager, Phil Hutchinson. We expected to have a few teething problem as you always do with any new venture, and this one was linking with the eCommerce payment platform. The Barclays eCommerce team did not set everything up as they should have. Phil was fantastic. He jumped on the issues and resolved them quickly. We were a week behind schedule on the payment gateway, but without Phil's due diligence and efficiency I'm sure it would have been much longer. It it a pleasure working with him and the team. I can ask any question, large or small, and it is dealt with quickly and efficiently. Our business is growing from strength to strength and we are delighted with our partnership with Visualsoft. Gill East, Owner, Tomoli & Will
I wasn't actually looking for a new website when I approached Visualsoft through Facebook, just some help with my SEO, but after speaking to the team and seeing their existing work I couldn't resist, and I ended up going ahead with a project for an eCommerce website! My new site www.sosmobilerepairs.co.uk was launched just this month, and I'm over the moon with the result. During the build, I was given a dedicated Project Manager to help with with any queries, and now my site is live I have an Account Manager as my main point of contact for continued support. The whole process from giving the go ahead to launching the site has been brilliant, and I've already recommended Visualsoft to other people looking for a new website.
'''After looking at some of our competitors at the time, it became obvious to us that we desperately needed to update our existing site. We needed a more effective, and much quicker way for customers to find what they wanted and to buy it! The navigation on our old site was outdated and promo units and on site selling tools were also in need of improving, also we wanted better links from our site to social media. We had very limited capabilities before, especially with regard to navigation, onsite offers and discount codes, so we were losing sales due to lack of functionality.
When we were looking for a company to build our new website, we had many considerations. Cost was obviously a big part of it, but we also wanted to find a company who we felt we could trust in, who could supply a variety of expertise from design through to SEO, and also a company that we would not outgrow. We looked at various providers, but in the end Visualsoft stood out from the start as a team that could tick all the boxes that we were looking for.
We chose Visualsoft for many reasons - the excellent value for money, the openness and transparency of the pricing structure, the continuous developments and the ability to be able to add features as and when needed. This really encouraged us that if we went with Visualsoft then we would be able to keep our site updated with both design features and sales tools that would allow us to grow and reinvent without a scary invoices at every corner. The team we met were helpful and easy to talk to, and we were not baffled with tech speak like with some of the other companies. Best of all, we felt we felt we had found a set of people we could work with long-term.
Fast forward to the present day, and we really feel that now we have a website to be very proud of. It has inspired us to come up with new sales promotions, new products, and a better business plan for the future - we feel we now have the tools to take the online sales to new heights.'''
Whoever we deal with at Visualsoft we found them all extremely knowledgeable and helpful. Right from the first meeting with Antony, with our very accommodating project coordinator Michelle, not to mention the many in the design and tech teams, continuing right through to the post 'go-live' coordinator Hester, we have experienced excellent support through the major project of getting all our stock range loaded onto an eCommerce site.........in fact, after all it didn't seem so 'major' in the end, with the help of the team at Visualsoft who made it all much simpler and quicker than we thought it would be! We have had very positive feedback from our customers about the site, and it has made them aware in an instant the range of products we do - it is truly fantastic the way we can add and delete products at the click of a button!!! We hope to continue the good relationship with Visualsoft throughout the years to come, making our website more and more efficient and easy to use for our growing customer base. Thank you to the VS Team once again!
I just like to say many thanks to the staff at Visualsoft that have made our life easy when building site as well as on going support for our website. Our account manager Michael Whitfield has the knowledge and resource to get the job done quickly and swiftly. We have also received great and impartial advice from
Rich Himsworth from the beginning of our project when joining Visualsoft and throughout the time with them.
Keep the good work up!!!
I bought my first website back in January of 2013 and by May I had bought a further three - this should tell you everything!
Visualsoft are simply one of the best well-drilled companies I've come across..and I am extremely glad that I did come across them (by chance, as it happens).
The way you are treated gives you confidence from the word go, not least because building websites of this standard isn't necessarily cheap.
A few examples of the how the company operates:
You are given a training manager, an account manager, a project manager, a specific designer and a marketing account manager (optional extra) for things like SEO, Facebook campaigns etc. Experts in their fields, all of them.
You are kept up to date with where the project is and once live the 24 hour support ticket service works excellently for ironing out the inevitable tweaks required.
Another thing I like: The receptionists know all your contact numbers when you want to leave a message, without you having to tell them (sounds simple, but to me it's symbolic of the way they work).
In terms of designs, I couldn't be happier with what I've had made for me so far, but the main thing I was looking for in signing up was conversion (ie revenue!)
It's early days, but on our main website the conversion rate has trebled since going live. Armed with this information, it's easy for us to see that working with Visualsoft has worked out as an excellent investment.
Head of Retail
Fantastic Fireworks Ltd
Well, after trading for 3 months we can honestly say that the experience of working with Visualsoft is second to none, with our own dedicated account manager Michael Whitfield looking after our demanding needs, daily and monthly. Thanks Michael, your professional approach to service our business needs is paramount to us working together for the very exciting future.
We have just re invested in a few tweaks to the site which will bring us into line with the competition, the design and operation of the team can only be graded at 100%, Visuals ability to put the client first and grasp an understanding of our needs, only entrusts us with confidence that our Partnership' with Visual will be for the distant future.
We are looking forward to seeing the latest designs asap, so we can enter the back end of the summer with our new look.
We would happily recommend Visualsoft to any of our clients and will do so!.
Selecting a partner that will add value to your business is one of our principles that have kept us in the market for over thirty years. Having this in mind we have selected Visualsoft in our first step in ecommerce. So I would like first to say a big thanks to Rich Himsworth who really helped us to make the correct choice those days. Thank you Rich!
We started our cooperation with Visualsoft back in 2012 on their first ecommerce project in Greece. Visualsoft's engineers dealt with technical problems like Greek encoding, new payment methods like cash on delivery that weren't applied inside the UK.
The project now is in a stage where we design and implement together with Visualsoft new features like another language support and additional payment methods.
Moreover we shouldn't ignore the after sales support that reminds us all the time that apart from software vendor they are business partners. Their instant and accurate responses to our requests for support have increased our service availability expanding our customer satisfaction and loyalty to our business and products. Our account manager Phil and all the support team are really amazing. Bravo Phil!
What can I say about the VS platform? Is really a great tool. The "back office" helps you manage the products, the discounts, the filters, the marketing tools, even from non IT experienced personnel. Additionally the site structure appears to be friendly to search engines increasing its web ranking enhancing our sales.
If you ask me what we have got? We have A valuable tool that leverages our business. They are certainly a recommended company.
Keep up the good work guys!!!
You can check their accomplishment on www.mousoulis.gr and we could share more of our experiences with visualsoft in person if you visit our stores in Athens
What a great company, Just like to say many thanks for the wonderfull work you have done for me and continue to do. My account manager Michael Whtfeild is a super star and a credit visual soft, theres never an issue with getting work done and michael always makes us feel welcome som thanks to michael also.
Great job guys keep it up.
Visualsoft have been so helpful from our first consultation until now, the websites structure and the admin panel makes running the website so easy.
We are over the moon with our website www.pearsboutique.co.uk and our customers have commented that it is easy to use and navigate. All the members of staff we have dealt with have been very helpful and patient whilst we have been getting to know the system, we would highly recommend the company to anyone!
Our new website has been live now for 5 months. Well received and business increasing we are experiencing very good positive feedback through our customers.
One of our main criteria's was a UK based company that can controls and make bespoke designs at a reasonable price with a very stable platform. That can turn things around when they say they will in an easy and seamless way!! Another key point is after sales and ongoing support to date has been excellent. Any initial teething problems being resolved instantly on go live and to be fair very little ongoing issues, just more improvements! With continued good quality hosting.....
When we were told that they would not quote against competitors outside of the UK it reminded us of all the problems and delays we had experienced for the last 3 years with off the shelf products thats don't do what they say they do even with a british company project managing!!!!!!
Using a british company, with an understanding of how the business works here has been crucial and far out weighs the lower cost alternatives that seem to never do what they say! This is from our own personal experience.
Please keep up the good work VisualSoft and support this company so they keep providing a competitive service!
We've been working with Visualsoft now for 5 years and each year we're expanding our portfolio of websites as they continue to build and adapt their service on our behalf. The team are friendly and responsive, and go over and above to understand the specific needs of our business and build tailored solutions for us. Their system of having client managers look after each account has mean that we have a dedicated point of contact who feels like an extension of our internal staff, who manages all interaction between various staff at our end and the specialist team at Visualsoft. We've been thrilled with the progress made so far.
Having dealt with a few web developers Visualsoft are by far the best!
From day one they have understood what we wanted and where we would like to go within the world of the internet. They have be very responsive when problems have occurred and solved them with ease and in no time at all.
Overall the Visualsoft experience has been excellent and well worth it.
Perfect. Our e-commerce website has been completed with in 10 weeks. They are really nice and professional. All of us are satisfied with their works. Especially, our project manager is a responsible person. I am not the guy having enough knowledge on e-commerce. She is patient for all my questions. Visualsoft is a suggested and reliable company!
When it was decided that an e-commerce website was needed for my business I started collecting information from various companies. Visual Soft stood out from day one with the services they offer and their friendly, approachable manner. Over the past few months I have not been disappointed. From the initial conversations and queries to going ahead with the website build, there has been exceptional communication. I've been made to feel at ease with the training and feel fully confident in using the website. I've always felt I can ask any questions regarding the development and I'm delighted with the outcome. Visual Soft has fully understood my brand identity and I highly recommend them!
Copy of Email of Appreciation:
Just a quick email to say I was gob smacked at the speed we were able to get another new site launched which we needed asap. I was hoping we could try and get it within 8 weeks, to be done in 1 week was just off the chart....
That was a massive help which is appreciated!
Id also like to take this opportunity to mention Jenny. Over the last 10 years working in various fields of management and having the opportunity to work with hundreds of professional individuals, I can honestly say that Jenny is one of the best people I have ever dealt with. She is pro-active, a true expert in your systems as there is nothing she cant answer and has been absolutely amazing in dealing with the complicated requests I send to her as well as helping us upgrade our systems with relevant add ons because she is 100% clued in to what we are doing and focused. She definitely gave me the impression of someone there from day one, many years at least, and she is a true expert on the platforms you offer from my experience.
Any how, she has been that good and raised our views from very happy, to "possibly the best company in the world," so I think its fair that she deserves a mention. People as you know are quick to complain when there are problems (including myself!) but credit due where well deserved, she truly has been a massive help and is great to deal with.
We have used Visualsoft now to create and develop all of our four ecommerce websites for us and most recently bedsos.co.uk
Why do we continue to use Visualsoft?
Simply, they are the best at what they do.
The designs are bespoke to your brief and the order fulfilment system is superb to run the business on a daily basis. They have round the clock support and are always pushing the boundaries in development as the internet continues to change. This allows us to improve and develop as a company too.
We have gone from a standing start and expect to hit over £1 million turnover next year so I would just like to thank the staff at Visualsoft, thank you……
I was very impressed with the service provided by visualsoft, they kept communications with me at every step of progress the site was making and any problems i would come across they would be right there to help solve any problems. The site is now up and running and we have already recieved orders within a week of the website going live. This shows how well visualsoft are at making a well astablished looking website and how it links in well with search engines to increase its customer base.
I would recommend Visualsoft for their professional approach in creating the integral part of my start up company. They listened to my requirements and created a website suitably designed for the audience I target. I would recommend, and have done so, to others looking for a complete e-commerce company.
We took a while to research which company to use to develop our website. It was clear early on that Visualsoft was the best option to take. They offer a full service for all aspects of eccommerce and have been pivotal in helping us grow our business. I would highly recommend them and are delighted with our website and on going assistance with marketing etc.
Visualsoft’s continued support, guidance and advice has been invaluable in helping us grow and establish our business. Last year, we transferred all of our Website design worries to Visualsoft. Their personal approach and attention to detail is second to none. Principally, their emphasis is on delivering a service aimed specifically to our individual needs resulting in all of our IT problems being dealt with in a timely, proficient and accurate manner.
We've been working with VisualSoft since 2006 and still think they're great!
I particularly like the one stop approach and trust the guys (and girls!) to come up with new ideas and plans for us across the whole e-marketing arena.
We provide professional training courses so are not typical ecommerce customers; this requires a very different approach and thinking from the VisualSoft team but they have always took the time to understand our business and adapt their skills and knowledge to suit our needs.
We regularly receive positive comments from our customers about how easy to use our website is which is indirect praise for the VisualSoft team and how our website has developed and improved.
Would REALLy recommend anyone to try VisualSoft (except our competitors!)
My craft business was set up 3 years ago, working from home I needed a professional looking website so I started my search and came across Visualsoft I approached them for some help and advice, and help and advice is exactly what I received no pushy salesman and plenty of time to make up my mind to what it was I needed for the business and the budget I had at the time. I've never looked back I have upgraded the website on a couple of occasions and all work was carried out in the time frame set if not before. Full training was given to me on using their very easy admin system and any questions I had were answered quickly.
I needed a very easy to use but professional looking website and that is exactly what I have. I am always getting compliments from customers and professionals on my website design and ease of use.
I have had teething problems but the team at Visualsoft sorted them and they always make sure I'm happy with everything they have done.
No hidden costs you get quotes for any work you want carried out, I then have the choice whether I want to go ahead or not, the charges from a team of professionals working with you are very reasonable.
I highly recommend Visualsoft especially to anybody setting up a website for the first time and need help and advice in plain english without the jargon.
When we initially set out working with Visualsoft almost 3 years ago we discussed in detail what we wanted our website to do and how we wanted it to look, with the support, advice, expertise and knowledge of the team at Visualsoft we designed a very detailed and bespoke specification.
This was subsequently delivered on time, and was exactly what we expected. The development of our website has made a significant difference to our business.
Since then we have added several features and further developments, the attitude of the whole team has been brilliant throughout - we have had a great personal service.
It has been a pleasure working with such an efficient and professional organisation.
We had a little bit of a difficult start with Visualsoft as we wanted quite a lot of tailored features on our sites. It took a while for things to be sorted, but now all the major works completed, things are starting to flow smoothly. I particularly like their problem reporting system. You get pretty much instant reply on emergency issues. Other non-essential problems response time is also reasonable. It provides the reliability required for a SME owner like myself. After trying out Actinic, Shopify and two tailored programs over the last 10 years, Visualsoft provides the flexibility and versatility that we need. We are also expecting to use their dedicated marketing service in the near future.
Andy Musgrave found this review useful
Visual Soft have been very professional right from the word go, giving excellent help and advice on the new website - based on the direction we wanted to go.
They are also very approachable and friendly. Impressed that I have always been able to get a reply to questions very quickly - even out of office hours.
The new website has all the features we required, and lots more that we can add on in the coming months. Excellent help with marketing going forward. I do like the fact that they have extensive knowledge of all areas of website developement and marketing - everything we need under one roof - makes life simpler.
The new website build went smoothly - and they dealt with all the requests and questions we threw at them, promptly and in detail, giving help where needed.
Looking forward to working with the VIsual Soft team in the future - despite the fact that my work load has doubled!
I was nervous before we signed up. You never know for certain whether the finished article you are buying will meet all your needs and expectations. Let me tell you, Visualsoft are the solution. The service you receive is excellent!
I was thinking I would need to chase them as we went along to ensure we hit our 'go live' date. Not a bit! The brilliant Michelle was often on the phone cajoling me along to complete one task or the next.
The whole way through you know where you stand. You can see the progress on your site very easily on the admin page and each week a progress report arrives in your inbox to re-assure you are on track.
If you need to be certain who you should trust to build your site, trust these guys. They are excellent!
We have not regretted choosing Visualsoft for the development of our website. We are confident the website now reflects the quality of our company and products.
Excellent ongoing support staff and system.
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