Visualsoft eCommerce reviews

Visualsoft eCommerce reviews

Excellent
9.7
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Honest pricing and vast capability

'''After looking at some of our competitors at the time, it became obvious to us that we desperately needed to update our existing site. We needed a more effective, and much quicker way for customers to find what they wanted and to buy it! The navigation on our old site was outdated and promo units and on site selling tools were also in need of improving, also we wanted better links from our site to social media. We had very limited capabilities before, especially with regard to navigation, onsite offers and discount codes, so we were losing sales due to lack of functionality.

When we were looking for a company to build our new website, we had many considerations. Cost was obviously a big part of it, but we also wanted to find a company who we felt we could trust in, who could supply a variety of expertise from design through to SEO, and also a company that we would not outgrow. We looked at various providers, but in the end Visualsoft stood out from the start as a team that could tick all the boxes that we were looking for.

We chose Visualsoft for many reasons - the excellent value for money, the openness and transparency of the pricing structure, the continuous developments and the ability to be able to add features as and when needed. This really encouraged us that if we went with Visualsoft then we would be able to keep our site updated with both design features and sales tools that would allow us to grow and reinvent without a scary invoices at every corner. The team we met were helpful and easy to talk to, and we were not baffled with tech speak like with some of the other companies. Best of all, we felt we felt we had found a set of people we could work with long-term.
Fast forward to the present day, and we really feel that now we have a website to be very proud of. It has inspired us to come up with new sales promotions, new products, and a better business plan for the future - we feel we now have the tools to take the online sales to new heights.'''
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thank you for taking the time out to write such a positive review, it's really appreciated. I'll be sure to pass on your feedback to the rest of the Visualsoft team!

Thanks again,
Sarah
Visualsoft eCommerce
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What a helpful crew……….!

Whoever we deal with at Visualsoft we found them all extremely knowledgeable and helpful. Right from the first meeting with Antony, with our very accommodating project coordinator Michelle, not to mention the many in the design and tech teams, continuing right through to the post 'go-live' coordinator Hester, we have experienced excellent support through the major project of getting all our stock range loaded onto an eCommerce site.........in fact, after all it didn't seem so 'major' in the end, with the help of the team at Visualsoft who made it all much simpler and quicker than we thought it would be! We have had very positive feedback from our customers about the site, and it has made them aware in an instant the range of products we do - it is truly fantastic the way we can add and delete products at the click of a button!!! We hope to continue the good relationship with Visualsoft throughout the years to come, making our website more and more efficient and easy to use for our growing customer base. Thank you to the VS Team once again!
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Hi Isabelle

Thank you for the superb review, we really appreciate it. If you have any questions or queries please don't hesitate to get in touch!

Thanks again,
Sarah
Visualsoft eCommerce
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Brilliant company to work with...

I just like to say many thanks to the staff at Visualsoft that have made our life easy when building site as well as on going support for our website. Our account manager Michael Whitfield has the knowledge and resource to get the job done quickly and swiftly. We have also received great and impartial advice from
Rich Himsworth from the beginning of our project when joining Visualsoft and throughout the time with them.

Keep the good work up!!!
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thank you for the positive review Catherine! If there's anything we can do to further improve our services, please do get in touch and let us know.

Thanks
Sarah
Visualsoft eCommere
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Not a single weak point or link in the company!

I bought my first website back in January of 2013 and by May I had bought a further three - this should tell you everything!
Visualsoft are simply one of the best well-drilled companies I've come across..and I am extremely glad that I did come across them (by chance, as it happens).
The way you are treated gives you confidence from the word go, not least because building websites of this standard isn't necessarily cheap.
A few examples of the how the company operates:
You are given a training manager, an account manager, a project manager, a specific designer and a marketing account manager (optional extra) for things like SEO, Facebook campaigns etc. Experts in their fields, all of them.
You are kept up to date with where the project is and once live the 24 hour support ticket service works excellently for ironing out the inevitable tweaks required.
Another thing I like: The receptionists know all your contact numbers when you want to leave a message, without you having to tell them (sounds simple, but to me it's symbolic of the way they work).

In terms of designs, I couldn't be happier with what I've had made for me so far, but the main thing I was looking for in signing up was conversion (ie revenue!)
It's early days, but on our main website the conversion rate has trebled since going live. Armed with this information, it's easy for us to see that working with Visualsoft has worked out as an excellent investment.

Pascal Culverhouse
Head of Retail
Fantastic Fireworks Ltd
http://www.buyfantasticfireworks.co.uk
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thank you for the 5* review Pascal!

It's great to hear you're delighted with your new website and we're looking forward to working with you and the team much more in the future.

Thanks again,
Sarah
Visualsoft eCommerce
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100% dedication to customer service and ongoing maintenance.

Well, after trading for 3 months we can honestly say that the experience of working with Visualsoft is second to none, with our own dedicated account manager Michael Whitfield looking after our demanding needs, daily and monthly. Thanks Michael, your professional approach to service our business needs is paramount to us working together for the very exciting future.
We have just re invested in a few tweaks to the site which will bring us into line with the competition, the design and operation of the team can only be graded at 100%, Visuals ability to put the client first and grasp an understanding of our needs, only entrusts us with confidence that our Partnership' with Visual will be for the distant future.

We are looking forward to seeing the latest designs asap, so we can enter the back end of the summer with our new look.

We would happily recommend Visualsoft to any of our clients and will do so!.

Thanks

Ian
Director
www.pomltd.com
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Hi Ian,

Thanks so much for the positive feedback, it's great to hear your site is already doing well and you're reinvesting with further features.

If you have any questions please don't hesitate to get in touch.

Thanks,
Sarah
Visualsoft eCommerce
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A Great Company

Selecting a partner that will add value to your business is one of our principles that have kept us in the market for over thirty years. Having this in mind we have selected Visualsoft in our first step in ecommerce. So I would like first to say a big thanks to Rich Himsworth who really helped us to make the correct choice those days. Thank you Rich!

We started our cooperation with Visualsoft back in 2012 on their first ecommerce project in Greece. Visualsoft's engineers dealt with technical problems like Greek encoding, new payment methods like cash on delivery that weren't applied inside the UK.
The project now is in a stage where we design and implement together with Visualsoft new features like another language support and additional payment methods.

Moreover we shouldn't ignore the after sales support that reminds us all the time that apart from software vendor they are business partners. Their instant and accurate responses to our requests for support have increased our service availability expanding our customer satisfaction and loyalty to our business and products. Our account manager Phil and all the support team are really amazing. Bravo Phil!

What can I say about the VS platform? Is really a great tool. The "back office" helps you manage the products, the discounts, the filters, the marketing tools, even from non IT experienced personnel. Additionally the site structure appears to be friendly to search engines increasing its web ranking enhancing our sales.

If you ask me what we have got? We have A valuable tool that leverages our business. They are certainly a recommended company.

Keep up the good work guys!!!

You can check their accomplishment on www.mousoulis.gr and we could share more of our experiences with visualsoft in person if you visit our stores in Athens
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Wow, thanks so much for the amazing review Yannis! It's been a pleasure working with yourself and the Mousoulis team over the past 12 months and we're looking forward to working on further improvements and brand new features for your site. I'll be sure to pass your very kind comments on to the rest of the team here at VS.

Thanks again,
Sarah
Visualsoft eommerce
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Awsome company

What a great company, Just like to say many thanks for the wonderfull work you have done for me and continue to do. My account manager Michael Whtfeild is a super star and a credit visual soft, theres never an issue with getting work done and michael always makes us feel welcome som thanks to michael also.

Great job guys keep it up.

best rgs
lowcostbathrooms.com
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thanks for the great review guys, really appreciate you taking the time out to leave feedback :)

Thanks again,
Sarah
Visualsoft eCommerce
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Love our website, it's even better than we realised it would be!

Visualsoft have been so helpful from our first consultation until now, the websites structure and the admin panel makes running the website so easy.

We are over the moon with our website www.pearsboutique.co.uk and our customers have commented that it is easy to use and navigate. All the members of staff we have dealt with have been very helpful and patient whilst we have been getting to know the system, we would highly recommend the company to anyone!
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thank you for such a great review Katie - it's always great to hear feedback direct from our clients. We're looking forward to working with you much more in the future to work on further improvements and new features on www.pearsboutique.co.uk

Thanks again,
Sarah
Visualsoft eCommerce
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High Quality Professional Web-Design and Ongoing Maintenance Company in the UK

Our new website has been live now for 5 months. Well received and business increasing we are experiencing very good positive feedback through our customers.

One of our main criteria's was a UK based company that can controls and make bespoke designs at a reasonable price with a very stable platform. That can turn things around when they say they will in an easy and seamless way!! Another key point is after sales and ongoing support to date has been excellent. Any initial teething problems being resolved instantly on go live and to be fair very little ongoing issues, just more improvements! With continued good quality hosting.....

When we were told that they would not quote against competitors outside of the UK it reminded us of all the problems and delays we had experienced for the last 3 years with off the shelf products thats don't do what they say they do even with a british company project managing!!!!!!

Using a british company, with an understanding of how the business works here has been crucial and far out weighs the lower cost alternatives that seem to never do what they say! This is from our own personal experience.

Please keep up the good work VisualSoft and support this company so they keep providing a competitive service!
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thank you for an amazing review Simon. It's great to hear such positive comments from our clients, and we're looking forward to a long and promising relationship with Sacred Essence.

Thanks again,
Sarah
Visualsoft eCommerce
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Great Service!

We've been working with Visualsoft now for 5 years and each year we're expanding our portfolio of websites as they continue to build and adapt their service on our behalf. The team are friendly and responsive, and go over and above to understand the specific needs of our business and build tailored solutions for us. Their system of having client managers look after each account has mean that we have a dedicated point of contact who feels like an extension of our internal staff, who manages all interaction between various staff at our end and the specialist team at Visualsoft. We've been thrilled with the progress made so far.
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thank you for a great review Sara - it's been a pleasure working with yourself and the team for the past five years. I'll be sure to pass on your feedback to the rest of the Visualsoft team!

Thanks again,
Sarah
Visualsoft eCommerce
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Good communication and even better end result!

Having dealt with a few web developers Visualsoft are by far the best!
From day one they have understood what we wanted and where we would like to go within the world of the internet. They have be very responsive when problems have occurred and solved them with ease and in no time at all.
Overall the Visualsoft experience has been excellent and well worth it.
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thank you for the great feedback Jessica! If theres any areas which you think we could improve, please do let us know.

Thanks again,
Sarah
Visualsoft eCommerce
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Fantastic!

Perfect. Our e-commerce website has been completed with in 10 weeks. They are really nice and professional. All of us are satisfied with their works. Especially, our project manager is a responsible person. I am not the guy having enough knowledge on e-commerce. She is patient for all my questions. Visualsoft is a suggested and reliable company!
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thank you for such a great review!

We're over the moon to hear such positive comments - I'll be sure to pass your feedback on to the rest of the VS team.

Thanks again,
Sarah
Visualsoft eCommerce
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A fantastic company to work with!

When it was decided that an e-commerce website was needed for my business I started collecting information from various companies. Visual Soft stood out from day one with the services they offer and their friendly, approachable manner. Over the past few months I have not been disappointed. From the initial conversations and queries to going ahead with the website build, there has been exceptional communication. I've been made to feel at ease with the training and feel fully confident in using the website. I've always felt I can ask any questions regarding the development and I'm delighted with the outcome. Visual Soft has fully understood my brand identity and I highly recommend them!
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thanks for the 5* review Kelly! We really value our client's feedback and it's great to hear that you've had a positive experience with us. We look forward to working with you much more in the future.

Thanks again,
Sarah
Visualsoft eCommerce
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Professional E Commerce at its BEST

Copy of Email of Appreciation:

Just a quick email to say I was gob smacked at the speed we were able to get another new site launched which we needed asap. I was hoping we could try and get it within 8 weeks, to be done in 1 week was just off the chart....

That was a massive help which is appreciated!

Id also like to take this opportunity to mention Jenny. Over the last 10 years working in various fields of management and having the opportunity to work with hundreds of professional individuals, I can honestly say that Jenny is one of the best people I have ever dealt with. She is pro-active, a true expert in your systems as there is nothing she cant answer and has been absolutely amazing in dealing with the complicated requests I send to her as well as helping us upgrade our systems with relevant add ons because she is 100% clued in to what we are doing and focused. She definitely gave me the impression of someone there from day one, many years at least, and she is a true expert on the platforms you offer from my experience.

Any how, she has been that good and raised our views from very happy, to "possibly the best company in the world," so I think its fair that she deserves a mention. People as you know are quick to complain when there are problems (including myself!) but credit due where well deserved, she truly has been a massive help and is great to deal with.

Gavin Curtis
Director
Hawthorn Health
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thanks so much for the amazing review Gavin! I'll be sure to let the rest of the VS team know, including Jenny of course.

Thanks again,
Sarah
Visualsoft eCommerce
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If you want the best eCommerce Platform look no further than Visualsoft

We have used Visualsoft now to create and develop all of our four ecommerce websites for us and most recently bedsos.co.uk

Why do we continue to use Visualsoft?

Simply, they are the best at what they do.

The designs are bespoke to your brief and the order fulfilment system is superb to run the business on a daily basis. They have round the clock support and are always pushing the boundaries in development as the internet continues to change. This allows us to improve and develop as a company too.

We have gone from a standing start and expect to hit over £1 million turnover next year so I would just like to thank the staff at Visualsoft, thank you……
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thanks for the great review Danny, it's been a pleasure working with you on all of your websites!

We're always on hand should you need any further assistance.

Thanks again,
Sarah
Visualsoft eCommerce
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Great service and very professional, always kept us upto date on our website progress.

I was very impressed with the service provided by visualsoft, they kept communications with me at every step of progress the site was making and any problems i would come across they would be right there to help solve any problems. The site is now up and running and we have already recieved orders within a week of the website going live. This shows how well visualsoft are at making a well astablished looking website and how it links in well with search engines to increase its customer base.
Thanks.
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Hi Paul,

Thanks so much for the positive feedback, it's great to hear your site is already doing well.

If you have any questions please don't hesitate to get in touch.

Thanks,
Sarah
Visualsoft eCommerce
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Knowledgeable, experience, attentive staff

I would recommend Visualsoft for their professional approach in creating the integral part of my start up company. They listened to my requirements and created a website suitably designed for the audience I target. I would recommend, and have done so, to others looking for a complete e-commerce company.
Thanks Again
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Our pleasure Kyle! It's great to hear such positive words and we're honoured to be playing a part in the set up of your new company.

Thanks,
Sarah
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Excellent professional service and has totally transformed our website.

We took a while to research which company to use to develop our website. It was clear early on that Visualsoft was the best option to take. They offer a full service for all aspects of eccommerce and have been pivotal in helping us grow our business. I would highly recommend them and are delighted with our website and on going assistance with marketing etc.

www.classicbikepartscheshire.com
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thank you for the 5* review Andy!

It's great to hear you're delighted with your new website and we're looking forward to working with you and the team much more in the future.

Thanks again,
Sarah
Visualsoft eCommerce
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Profesional Service Always

Visualsoft’s continued support, guidance and advice has been invaluable in helping us grow and establish our business. Last year, we transferred all of our Website design worries to Visualsoft. Their personal approach and attention to detail is second to none. Principally, their emphasis is on delivering a service aimed specifically to our individual needs resulting in all of our IT problems being dealt with in a timely, proficient and accurate manner.
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Hi Phil

Thanks for the 5* review! We pride ourselves on having the best and most knowledgeable staff in the business and we're pleased to see that your business is benefiting from this too.

We're always on hand should you need any further assistance.

Regards,
Sarah
Visualsoft eCommerce
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Review by confirmed purchaser

Creative, professional and flexible - oh yes and friendly!

We've been working with VisualSoft since 2006 and still think they're great!
I particularly like the one stop approach and trust the guys (and girls!) to come up with new ideas and plans for us across the whole e-marketing arena.
We provide professional training courses so are not typical ecommerce customers; this requires a very different approach and thinking from the VisualSoft team but they have always took the time to understand our business and adapt their skills and knowledge to suit our needs.
We regularly receive positive comments from our customers about how easy to use our website is which is indirect praise for the VisualSoft team and how our website has developed and improved.
Would REALLy recommend anyone to try VisualSoft (except our competitors!)
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thanks for the 5* review Geoff!

We're over the moon to hear such positive comments - I'll be sure to pass your feedback on to the rest of the VS team :)

Thanks again,
Sarah
Visualsoft eCommerce

About Visualsoft eCommerce

OVER 15 YEARS EXPERIENCE

Established in 1998, Visualsoft has continually delivered solutions that surpass client expectations, enhance brand perception, generate revenue and provide maximum return on investment.

PROVEN TRACK RECORD

With over 550 eCommerce clients, Visualsoft has vast experience and understanding of online retail.

AWARD-WINNING DESIGNS

Visualsoft beat 1,750,000 entrants to win 'Design of the Year' at the 2009 iStockphoto Punctum Awards

AWARD-WINNING TECHNOLOGY

Visualsoft clients are regularly short-listed for prestigious awards, including the Drapers Etail Awards, Drapers Fashion Awards and Drapers Independants Awards. The longevity and significant growth of Visualsoft in the fast-paced eCommerce sector has also won the team a place in The Sunday Times Hiscox Tech Track 100 in 2013.

FULL SERVICE AGENCY

Unlike an off the shelf eCommerce package, Visualsoft has an in-house team of specialists covering all areas of eCommerce, including Design, Development and Online Marketing, as well as dedicated Project Managers and Account Managers to help you through your website build.

ECOMMERCE SPECIALISTS

As one of the UK's leading providers of eCommerce services, Visualsoft creates websites for clients who want more than just a presence; they want results - new customers, more business, better business.

About this company

Based in the North East of England, Visualsoft is an award-winning eCommerce agency that delivers outstanding web design, development and online marketing services to etailers.

Visit Visualsoft eCommerce

Get in touch today...

Call us on: 01642 633604
We live here: Gloucester House
TS18 1TW Stockton on Tees
United Kingdom

Category

Visualsoft eCommerce is ranked 1 out of 2 in the category Affiliate Marketing

Visualsoft eCommerce is ranked 1 out of 12 in the category CMS

Visualsoft eCommerce is ranked 2 out of 51 in the category

Visualsoft eCommerce is ranked 1 out of 24 in the category Online Marketing

Visualsoft eCommerce is ranked 1 out of 2 in the category Social Media

Visualsoft eCommerce is ranked 1 out of 39 in the category Webdesign

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