Visualsoft eCommerce reviews

Best business decision we have ever made

From my first telephone conversation with visualsoft I was very much sold on their ability to create and maintain any kind of website

And after a lot of research we felt confident enough to go ahead as other companies just never measured up to their capabilities

After our website was created we made very little changes to our brilliant website and what changes we did make were carried out very quickly

Here at www.hillierjewellers.co.uk we have no interest in leaving or even looking for anyone other than visualsoft to look after or maintain or website

If you are using this review to make any decisions about visualsoft please do not hesitate in working with a very friendly, professional and helpful company

Adam Hillier – owner/buyer
Hillier Jewellers
44 Linthorpe Road
Middlesbrough
TS1 1RD
01642 245255
adam@hillierjewellers.co.uk
www.hillierjewellers.co.uk

Leader in Web Design

About four years ago we set about looking for a web design and development company to help us grow our eCommerce business. After much searching we found Visualsoft, a local company who were eager to help us develop our group of sites.

We now have six sites developed and hosted by Visualsoft and are in the process of re-developing all sites to improve the service we offer to our customers. All through our relationship we have had good communication with Visualsoft and they have been helpful in terms of development requests and any issues we have found with our sites.

Our level of service from Visualsoft has been excellent and we hope to continue our relationship into the future.

Chris Fegan

www.leaderfloors.co.uk
www.leaderdoors.co.uk
www.leadergardenfurnture.co.uk
www.leaderstairs.co.uk
www.nextdaydiy.com
www.thehomeofdiy.com

Psyche - New ecommerce site

After comparing many ecommerce developers we chose Visualsoft to design and build our new website. The vast range of clients Visualsoft have worked with helped in our decision making.
Since the launch of our new website we have seen a continual growth in orders and are very pleased with the results.
The staff at Visualsoft understand our requirements and have a large support team to help with any of our requirements.



www.psyche.co.uk

Another satisfied customer

Not knowing much about the website world, I relied heavily on Visualsoft to guide me on setting up my online business. Step by Step, everything was explained clearly enabling me to understand exactly how e-commerce works.

I have had so many comments about how professional and clear my website looks, not to mention how easy it is to use.

Any queries or questions I have had have been dealt with by the support team efficiently, giving me detailed instructions and advice when required.

I am over the moon with the service Visualsoft has provided and I would highly recommend them to anyone. I am looking forward to working with them further to see what the future brings.

Josie McCabe
www.thecraftery.co.uk

Happy client

I've been dealing with Visualsoft for over 5 years, having had an e-commerce and now professional services website built by them.

At all times they have been extremely professional and pleasant to deal with.

We are also delighted with our website that they designed and built for us - www.frenkels.com. It has helped us get towards the top of organic google listings as well as impressing potential clients of ours.

All in all, we are delighted customers and would highly recommend visualsoft for any website development needed. If you are going to invest in a website, you might as well have it done properly. I'm sure it will more than pay for itself in the long run.

Vitek Frenkel - Forensic Accountant
www.frenkels.com

Superb new website - Highly recomended

We are very happy with the new website Visualsoft have built us. Their support during the design, build and testing phases have been excellent, keeping us informed at all stages, making suggestions for additions to the site, but also listening to our feedback and making changes where required.

The after sales service has also been excellent, with a good on-line support system and quick responses to any queries we raise.

The new features in the website have improved our customers experience of using an e-commerce site, and produced results in terms of extra sales for us.

Check it out for yourself, www.kaftans-direct.co.uk

Julie Toothill
Managing Director.

Great website

Visualsoft built a great E Commerce website for our online business.After visiting them for the first time , I had no hesitation in using them and the results have been first class.I only hope our competitors use someone else!

Visualsoft

Visualsoft are a dedicated and focussed team who we always recommend to others. They're friendly, supportive and most importantly they know their stuff!

Our re-developed website has been vital in this recession – thanks to Visualsoft we’ll see you all in 2012

If Carlsberg did web design, development and marketing for online retailers ......

Thank you,

James

Fantastic Looking Site and Friendly Service

We are very pleased with the look and features of our website www.marineandoutdoorclothing.co.uk . Having researched website developers all over the country we found that Visualsoft offered best value for money, there are cheaper options but you don't get halve the features and there are more expensive options but to be quite honest some of these were twice the price and still didn't offer the features we got with Visualsoft.

Their customer service is very good and the ticket system that they use for any problems/questions is very fast and reliable. If you have any issues they are sorted out quickly and all the staff ive dealt with are very friendly.

I would reccomend any company looking for a web developer to give these guys a call for a quote.

James found this review useful

A masterstroke decision to chose Visualsoft

It was a stroke of good luck when we found Visualsoft on our doorstep in Stockton-on-Tees. They were head and shoulders above other developers we spoke with while deciding on whom to work with to develop our website. As a new business we needed all of the technical advice, support and creativity we could use and Visualsoft did not let us down, they delivered our website within budget and on time and www.nswatersports.com is certainly the best in its industry and has started to deliver results for us immediately.

Customers have commented on how easy it is to use and we have certainly benefited from good search engine optimisation by developing good content from advice from Visualsoft. The aftersales and technical support is first class and at all levels they are very easy team to work with.

I imagine we’ll be with them for some time in the future and anyone considering developing an ecommerce website should seriously look at Visualsoft before committing to a developer, it will probably save you time, money and a lot of sleepless nights

Leon Jones
Commercial Manager - Teesactive

James found this review useful

Brilliant, A Great Service from Start to Finish!

We simply started as a blog with basic ideas to expand into e-commerce. Visualsoft helped us develop our ideas and guided us step by step to a final product that exceeded our expectations. The staff were friendly and all of our needs and questions were catered to accurately and quickly. We would definitely recommend Visualsoft, and even as a smaller project we found that we were handled with the respect and importance of that of a major retailer.

Denim Geek
www.denimgeek.com

Mens Designer Jeans

James found this review useful

The best decision we could have made..

If you want a well priced, decent and reliable service then look no further. Everyne invovled is more than happy to deal with your problems, I can recommend you head straight for Visualsoft. I have no hesitation in passing this company on, it has a great set up, and one that I am more than happy with. A fantastic team who are always professional and happy to help.

* Value For Money ****
* Reliability And Uptime *****
* Customer Service Star *****
* Technical Support *****
* Features Star Ratings *****
* Storage Space *****
* Tech Response Time *****
* Easy of use crm *****
I assure you will not be dissapointed!!!

James found this review useful

Dynamic service.

From our first meeting with Visualsoft it was apparent that this was the company to lead our e-commerce business forward.
The ideas that they put forward were clearly designed to capture the customers attention, with a well designed crisp and clear site that is easy to read and operate.
Having had experiences with so called web designers before who promised all and failed on all accounts, this was a breathe of fresh air.
The dedication from Director level throughout the whole team is geared to provide a 5* service.
Needless to say we have just had our second site designed by Visualsoft, and once again it has taken our business up to another level.
This team is always looking for new dynamic way to push there clients business forward.
If you want a 5* service then Visualsoft is your next step, side step it and your e-commerce business with stand still.

James found this review useful

Brilliant design and dedicated service

Visualsoft built a brilliant e-commere site, having had 4 websites previously the one designed by visual is far superior to any off the previous ones. Dedicated support team offering friendly and professional advice I would strongly advise anyone looking to have a website designed to contact Visualsoft

All in all a brilliant experience and one I would recommend to others

Thanks Scott
www.premierlakeballs.com

James found this review useful

Don't hesitate. 5 star

After much research we launched our new website with Visualsoft in August 2010 and we haven't looked back.

Visualsoft are true experts in this field. The design team are full of inventive and creative ideas, marketing is focussed and driven and all of the help and support that is available is unsurpassable. The build process was thoroughly enjoyable and Visualsoft made it stress free - nothing was too much to ask.

The website itself has enabled us to increase our profits considerably compared to our previous site. One of the joys of working with Visualsoft is their passion for new ideas and concepts; our old website was stagnant but with Visualsoft on-side we are trying new ideas regularly which boost our sales and online presence. I feel confident that Visualsoft wouldn't let our site fall behind the times which can be a daunting task when the world of technology moves at such a fast pace.

Don't hesitate to work with this company.

Ornamental Tree Nurseries

James found this review useful

5 star. Highly recommended

I launched my first eCommerce website TicWatches.co.uk through Visualsoft nearly 4 years ago and have continued to use their services. The website has continued to grow and generate more and more sales as the company continues to grow.

They always try to push the boundaries and look at new ways to improve our business and seem to stay one step ahead of other internet businesses. All their websites looking stunning including our own but as well as this they back it up with their Content Management System and on going support.

I will continue to use Visualsoft for our current website as well as future projects which we have planned.

If it's an eCommerce or website you want, look no further than Visualsoft.

Thanks,
Daniel Richmond
Managing Director of TicWatches.co.uk

TicWatches.co.uk

James found this review useful

Top level service

Starting as a total e-commerce novice, Visualsoft have converted me, Their knowledge and support is second to none. Our web sales are growing daily and I would, and have recommended them to many friends.
Ben Crosby
Crosbys

James found this review useful

Improved

After a an initial sub-standard service, Visualsoft have made a commitment to improve our account-handling and have already taken steps to do so.

They have acted professionally so far and we are optimistic that this will carry on.

*Update to above Review 29/8/11:

After several promises and a face to face meeting, Visualsoft failed to lift a finger to fix the issues they agreed to fix. Instead they convinced us to change the review to a positive one. Once this was done, they simply kept fobbing us off on the resolution we agreed to.

As with the original review ensure you take these points into account BEFORE signing up to this terrible company:

1. Gross delay in delivery of project. They delayed by 7 months causing us financial damage due to missing the important Xmas period. This is not to mention the 1000s of pounds in wasted advertising for missed launch dates.
2. Substandard website with many un-acceptable failures. We got our site with what had clearly been an untested product. The site was filled with many serious issues.
3. Constant chasing to get aforementioned launch issues fixed. Some issues took over 6 months so be even looked at. All of this has a very negative effect on you as a business owner and as a business on a whole. It affects customers and staff alike.
4. They charge you £60+VAT for ‘any extra development’ which is OK until you find out that includes fixing any issues they have caused to start with.
5. Expensive and non-transparent hosting charges. We were paying MORE even though our traffic was less (data taken from Google Analytics).
6. Total lock-in with their ‘hosting service’. They put you on a shared service with a lot of other sites and this causes your site to be slow (which also affect Google Rankings), as well as several timeouts. Imagine the financial loss of this mid-Xmas season. Of course this is done so that they pay out for one server and collect hosting charges from several clients. So low quality but big profits to them.
7. ‘Take it or Die’ approach to service: You either sign up to the aforementioned service and pay up OR you get your £40K site compiled on a disk with a “Here you go, install that were you like, but you will get ZERO support from us” message. To those who are not technically savvy it simply means that you cannot do much with the site if it breaks or if you want to even change let’s say, the shipping costs to your customers. As I said before – Extortionate.
8. Rude and arrogant directors. While on a phone conference with 2 directors one of them simply left me talking to myself and left the room because I was trying to put a point through and explain why I was upset. So, if they don’t agree with you, they will simply ignore you and walk away. Nice eh?
9. Up to date or writing, and more than 18 months AFTER launch of our site, we will have not received more than £5k worth of development we paid for. We are instead fobbed off and give excuses.


As you can see from the above these are serious issue you need to consider before taking on any project with them. They are suitable perhaps to a standard small business who wants a basic solution for something like clothing sales, but definitely not a large scale project. But even if that is the case you are much better off getting an off the shelf solution and then getting a good graphics designer to dress it up smartly for you. At least that way you won’t have to deal with the long term head-aches that a company like Visualsoft will cause you.”

Anonymous found this review useful

Visualsofts expertise in ecommerce is second to none

I contacted visualsoft to re-design me a website after wasting my time / money first time around on a cheaper solution (which gave zero return). To be fair, in hindsight having compared portfolios I don't know how I didn't smell a rat in the first place - lured by the cheese I guess!

Visualsoft aren't the cheapest, but when it comes to something as important as your website and company brand cheap isn't the way to go (I learned that the hard way). I guess you get what you pay for and having experienced both a cheap site and a visualsoft site I can now see the difference in both my reputation and my bank balance. The visualsoft site did more for my business in 6 weeks than the old site did in 12 months.

I have (and will continue) to recommend visualsoft, without the website they built my company would not be where it is today!

Kate James and James found this review useful