Visual have helped us develop and provide continuning support for our following sites:
Being a company that moves extrememly fast, we take pride in being several steps ahead of our competition. Here at Ramsdens we have benefited greatly from the speed at which VisualSoft have been able to turn round change requests and investigate development issues as we continue to improve our customer online experience whilst keeping our systems secure.
I would highly recommend VisualSoft if you too are looking to work with a team of individuals who know exactly what it takes to make your site perform above others.
Ramsdens Financial Ltd
We have now worked with Visualsoft for over a year and the decision to choose Visualsoft over others in the tender process has been more than vindicated.
The quality of their software through to the quality of their work is excellent, but the most important thing for us is that they are still able to demonstrate excellent customer service and are dedicated to helping us improve our website business.
Their professional expertise and their friendly and committed personal service is a winning combination.
We have been working with Visualsoft for over 3 years now and have been delighted with all aspects of service we have received. From the initial design, development, through to general support, Visualsoft have been extremely professional throughout.
If you are considering a new website, it is definitely worth giving the guys at Visualsoft a call.
I have been using Visualsoft now for over 4 years, I have upgraded my website in that time to their latest system VS3 from the VS2 system.
I find their staff helpful, courteous and most of all knowledgeable, all costs are agreed up front and are always reasonable, they are not the cheapest in the market but I believe you get what you pay for. I could not be more pleased with the progress of my online lighting store.
I also use Visualsoft to market my website and year on year I have seen excellent growth in my online sales, even through the recession my sales have continued to grow at a staggering rate, meaning I have taken on more staff to help with the number of daily orders.
Visualsoft's expertise goes beyond basic website advice, Visualsoft are constantly working with me at the business level to further understand opportunities online to continue growth, last year, on their advice, we launched a Christmas Lights website, that saw excellent results and we are now looking into launching further niche websites with them.
I would recommend Visualsoft to anyone that is looking to maximise their online sales.
We have worked with several internet companies over the years, and Visualsoft are by far the best. They are very professional in their approach and they push the boundaries in development. As a company and as a team they are very helpful and professional in what they do. If there is a problem it can be quickly resolved in their unique ticket support system. Our account manager is only ever a phone call away and very happy to help with any issues or ideas. We have developed Friendships as well as business partners with Visualsoft, and it is a joy to have them as our website developers.
We have been with Visualsoft for over 3 years and our website www.whatsabouttown.com needed and upgraded. Visualsoft were EXCELLENT .....the design and build of our new website was effortless and done by a fantastic team. We were kept informed all the way of the progress and Beth out project manager was excellent getting back to us straight away with answers to any questions. They kept to time and the website was launched bang on time in fact even a little earlier.
Thank you everyone at Visualsoft.
What's About Town Ltd
We have worked with Visualsoft for the last four years developing our online site ‘www.JulesB.co.uk’ into a major Independent Online Retailer and been delighted with the support and success we have had.
Staff at VS are always positive and proactive in developments and support enabling us to constantly update and optimise our site.
It has been a pleasure to work with Visualsoft and we look forward a long and prosperous future.
E commerce and Development
Jules B Ltd
Yellow Brick House,
Back New Bridge Street,
Newcastle upon Tyne,
Tyne and Wear,
T: 0191 211 2339
Dean found this review useful
We took 2 years to research the options available to re-launch our site, very concious that with a re-design and hosting package we would in effect be 'married' to the business concerned. To be honest this made me very wary as there are plenty of horror stories concerning this. Visualsoft have been superb, responsive to sorting problems, very reasonably priced in terms of running costs and produced the sexy re-design we were hoping for. They provide a suite of marketing skills that we will be taking advantage of next and look like being a key part of our future success. Choose visualsoft, you won't regret it.
After wasting a lot of money on different web designers, I chose Visualsoft. This is because of their impressive portfolio, great sales pitch and most crucially of all was the demostration of the admin side to the website. This is the part which can make or break a website. It's so easy to use and there's always someone on hand to help you. And I did need it!
Great job Visualsoft. Keep up the good work.
Having launched our new ecommerce site (www.savile-rogue.com) with Visualsoft two months ago like-for-like sales have soared from the same time last year. The site is a huge improvement on our previous version and works extremely well. The whole design and launch process was like clockwork - they've really made the processes extremely efficient. Staff are friendly, helpful, prompt and knowledgeable. The fact that they deal only with e-commerce clients means they're really focused on giving you a sales-driven site. Our SEO has improved markedly and we lose hardly any customers at basket stage. The CMS could be more developed and tailored to our needs, but we do have the option of paying for additional functionality. However, overall Visualsoft are very good value for money. Amazingly I have still not met anyone from Visualsoft, being based 250 miles away in London - everything has been done by phone, email and via their support site. I'm sure we'll meet one day!
Give them a call - you won't be disappointed.
We decided to move to Visualsoft in the spring of 2011 when we fnally lost patience with the quality of service given by our previous platform provider. The contrast couldn't be greater!
From the very first contact with Visualsoft, the company's staff have shown absolute expertise and professionalism, with dedication above and beyond the call of duty to get our site live.
The site itself is fast and feature-rich. The admin areas are an absolute delight to use, and we're looking forward to developing ever more features and functionality in the years to come.
Highly, highly recommended...
Visualsoft have been absolutely amazing throughout the whole process from start to finish. I cannot recommend them highly enough. Customer service is excellent and everyone I have dealt with have been very knowledgeable, professional and approachable, nothing is too much trouble. If I have a query or problem there is someone at the end of the phone to talk me through things. I am so pleased with our website, it's exactly want I wanted.
we have dealt with Visualsoft for nearly 2 years & they have delivered an extremely professional web platform which has performed superbly.
we regualry received compliments from customers about how proffesional and easy to use the site is & that they feel safe paying with a card (ie trust the site)
we have also noticed a huge improvemnt in SEO and can now reduce our monthly spend with Google wiith pay per click.
We have been with Visual Soft since Feb 2011 and must say we are very pleased with the level of service and professionalism used to handle clients.
We have been an online trader for over 6 years, and our last company was good at their job but limited to what they could offer. Visualsoft goes that step further, by making available and informing clients of new technology.
Great company, Great hosting management and a excellent marketing team. All in all if your looking for a web company then we highly recommend Visual Soft.
We had been searching for a company that could provide a tier one website at an affordable cost for a long time, having discovered Visualsoft we have been very pleased with the result.
Visualsoft provided a development schedule that was kept to, with costs clearly quoted in advance. The result was a truly stunning design that has captured the imagination of our customers and resulted in many new regular users to our site.
Predictably, with building an entirely new site from scratch there were some teething problems, but Visualsoft dealt with all of these quickly without making additional charges. We really feel they pushed the boat out to make sure we started with a website that we were delighted with.
Having launched our site, Visualsoft now provide support when we need it and are in the process of adding further functionality, which we have full confidence will go ahead without any problems. We look forward to many years of working with this company and can envisage many future projects.
Director - Chaos Cards
After being ripped off by several e commerce companies we wanted make sure it wasn't going to happen again.
We spent many hours talking to Visual soft over the phone with our problems and issues we have had with previous sites. To which they explained in a language we understood the correct way to do things and explained exactly how it should be done and also pointed out where our previous site was going wrong.
From the start we have trusted visual soft and so far have come through with every they have said.
Our site receives a great levels of orders and continues to grow, the support is fantastic and every problem or change is completed within hours or most cases minutes.
I couldn't recommend this company enough and we are looking to forward to expand our business through the Internet.
Southend on sea
We have used Visualsoft for the last three years, to develop our online business.
Throughout this time, we have found the staff to be very responsive if we have a problem and very proactive in terms of offering us creative solutions and suggestions for development.
We have found the company to be an excellent partner for our business.
Our business has expanded massively since we started using Visualsoft in 2009, with a new and improved re developed site.
They provide outstanding support and excellent customer service. Visualsoft have helped us to grow our business and they continue to do so with new ideas and concepts.
We would highly recommend Visualsoft to anyone looking to develop online retail.
Since using visual soft for our website, we have seen such an improvement, we constantly upgrade our website with new stock links and designs, so when we ring visual soft and use the web service to book our tickets, with in that day or the next if it is later on Visual Soft are in touch to help with our upgrades.
Regarding the use of our website Visual Soft are there 100% of the time, there have been many times when I myself have had a problem and all I did was phone and a member of staff walked me through the problem and guided me step by step.
From using Visual Soft on something as important as our website, i can honestly say this is the best move we have made, they are not only professional 100% of the time, but they have improved our online presence with it still improving.
I would not suggest another website development company to anyone, Visual Soft are very friendly, professional and very skilled at what they do.
1-3 Norton Road
Stockton On Tees
We are so thankfull that we actually found this company. We were sinking really fast and they threw us a lifeline. Not only are Visualsoft professional they are also very approachable and I feel that they really care about their clients. If you are looking for the best than you really do not need to look any further they have it all. Well done Visualsoft.
Jamie Dunn found this review useful
We have received nothing but excellent service from Visualsoft, everyone that has seen our site is amazed at how good it looks and works.
The site uptime has been 100% with no issues at all for the last 2 years. New site developments changes are implemented well within SLA deadlines.
Great support from not only customer support staff but also the company directors who have helped the site grow since it was launched.
I wouldnt even think about using any other company for website development.
After extensive research of website and ecommerce specialists, we decided to go ahead with Visualsoft as they had, by some distance, the credentials we were looking for to take our business forward. This has proved to be a very wise decision indeed, and from the first initial meeting, through development, launch and to date, we have received an excellent service from all Visualsoft's departments. Our business has grown rapidly and we are pleased and proud to be associated with an extremely professional and understanding company.
From my first telephone conversation with visualsoft I was very much sold on their ability to create and maintain any kind of website
And after a lot of research we felt confident enough to go ahead as other companies just never measured up to their capabilities
After our website was created we made very little changes to our brilliant website and what changes we did make were carried out very quickly
Here at www.hillierjewellers.co.uk we have no interest in leaving or even looking for anyone other than visualsoft to look after or maintain or website
If you are using this review to make any decisions about visualsoft please do not hesitate in working with a very friendly, professional and helpful company
Adam Hillier – owner/buyer
44 Linthorpe Road
About four years ago we set about looking for a web design and development company to help us grow our eCommerce business. After much searching we found Visualsoft, a local company who were eager to help us develop our group of sites.
We now have six sites developed and hosted by Visualsoft and are in the process of re-developing all sites to improve the service we offer to our customers. All through our relationship we have had good communication with Visualsoft and they have been helpful in terms of development requests and any issues we have found with our sites.
Our level of service from Visualsoft has been excellent and we hope to continue our relationship into the future.
After comparing many ecommerce developers we chose Visualsoft to design and build our new website. The vast range of clients Visualsoft have worked with helped in our decision making.
Since the launch of our new website we have seen a continual growth in orders and are very pleased with the results.
The staff at Visualsoft understand our requirements and have a large support team to help with any of our requirements.
Not knowing much about the website world, I relied heavily on Visualsoft to guide me on setting up my online business. Step by Step, everything was explained clearly enabling me to understand exactly how e-commerce works.
I have had so many comments about how professional and clear my website looks, not to mention how easy it is to use.
Any queries or questions I have had have been dealt with by the support team efficiently, giving me detailed instructions and advice when required.
I am over the moon with the service Visualsoft has provided and I would highly recommend them to anyone. I am looking forward to working with them further to see what the future brings.
We are very happy with the new website Visualsoft have built us. Their support during the design, build and testing phases have been excellent, keeping us informed at all stages, making suggestions for additions to the site, but also listening to our feedback and making changes where required.
The after sales service has also been excellent, with a good on-line support system and quick responses to any queries we raise.
The new features in the website have improved our customers experience of using an e-commerce site, and produced results in terms of extra sales for us.
Check it out for yourself, www.kaftans-direct.co.uk
I've been dealing with Visualsoft for over 5 years, having had an e-commerce and now professional services website built by them.
At all times they have been extremely professional and pleasant to deal with.
We are also delighted with our website that they designed and built for us - www.frenkels.com. It has helped us get towards the top of organic google listings as well as impressing potential clients of ours.
All in all, we are delighted customers and would highly recommend visualsoft for any website development needed. If you are going to invest in a website, you might as well have it done properly. I'm sure it will more than pay for itself in the long run.
Vitek Frenkel - Forensic Accountant
Visualsoft are a dedicated and focussed team who we always recommend to others. They're friendly, supportive and most importantly they know their stuff!
Our re-developed website has been vital in this recession – thanks to Visualsoft we’ll see you all in 2012
If Carlsberg did web design, development and marketing for online retailers ......
We are very pleased with the look and features of our website www.marineandoutdoorclothing.co.uk . Having researched website developers all over the country we found that Visualsoft offered best value for money, there are cheaper options but you don't get halve the features and there are more expensive options but to be quite honest some of these were twice the price and still didn't offer the features we got with Visualsoft.
Their customer service is very good and the ticket system that they use for any problems/questions is very fast and reliable. If you have any issues they are sorted out quickly and all the staff ive dealt with are very friendly.
I would reccomend any company looking for a web developer to give these guys a call for a quote.
James found this review useful
It was a stroke of good luck when we found Visualsoft on our doorstep in Stockton-on-Tees. They were head and shoulders above other developers we spoke with while deciding on whom to work with to develop our website. As a new business we needed all of the technical advice, support and creativity we could use and Visualsoft did not let us down, they delivered our website within budget and on time and www.nswatersports.com is certainly the best in its industry and has started to deliver results for us immediately.
Customers have commented on how easy it is to use and we have certainly benefited from good search engine optimisation by developing good content from advice from Visualsoft. The aftersales and technical support is first class and at all levels they are very easy team to work with.
I imagine we’ll be with them for some time in the future and anyone considering developing an ecommerce website should seriously look at Visualsoft before committing to a developer, it will probably save you time, money and a lot of sleepless nights
Commercial Manager - Teesactive
James found this review useful
We simply started as a blog with basic ideas to expand into e-commerce. Visualsoft helped us develop our ideas and guided us step by step to a final product that exceeded our expectations. The staff were friendly and all of our needs and questions were catered to accurately and quickly. We would definitely recommend Visualsoft, and even as a smaller project we found that we were handled with the respect and importance of that of a major retailer.
James found this review useful
If you want a well priced, decent and reliable service then look no further. Everyne invovled is more than happy to deal with your problems, I can recommend you head straight for Visualsoft. I have no hesitation in passing this company on, it has a great set up, and one that I am more than happy with. A fantastic team who are always professional and happy to help.
* Value For Money ****
* Reliability And Uptime *****
* Customer Service Star *****
* Technical Support *****
* Features Star Ratings *****
* Storage Space *****
* Tech Response Time *****
* Easy of use crm *****
I assure you will not be dissapointed!!!
James found this review useful
From our first meeting with Visualsoft it was apparent that this was the company to lead our e-commerce business forward.
The ideas that they put forward were clearly designed to capture the customers attention, with a well designed crisp and clear site that is easy to read and operate.
Having had experiences with so called web designers before who promised all and failed on all accounts, this was a breathe of fresh air.
The dedication from Director level throughout the whole team is geared to provide a 5* service.
Needless to say we have just had our second site designed by Visualsoft, and once again it has taken our business up to another level.
This team is always looking for new dynamic way to push there clients business forward.
If you want a 5* service then Visualsoft is your next step, side step it and your e-commerce business with stand still.
James found this review useful
Visualsoft built a brilliant e-commere site, having had 4 websites previously the one designed by visual is far superior to any off the previous ones. Dedicated support team offering friendly and professional advice I would strongly advise anyone looking to have a website designed to contact Visualsoft
All in all a brilliant experience and one I would recommend to others
James found this review useful
After much research we launched our new website with Visualsoft in August 2010 and we haven't looked back.
Visualsoft are true experts in this field. The design team are full of inventive and creative ideas, marketing is focussed and driven and all of the help and support that is available is unsurpassable. The build process was thoroughly enjoyable and Visualsoft made it stress free - nothing was too much to ask.
The website itself has enabled us to increase our profits considerably compared to our previous site. One of the joys of working with Visualsoft is their passion for new ideas and concepts; our old website was stagnant but with Visualsoft on-side we are trying new ideas regularly which boost our sales and online presence. I feel confident that Visualsoft wouldn't let our site fall behind the times which can be a daunting task when the world of technology moves at such a fast pace.
Don't hesitate to work with this company.
James found this review useful
I launched my first eCommerce website TicWatches.co.uk through Visualsoft nearly 4 years ago and have continued to use their services. The website has continued to grow and generate more and more sales as the company continues to grow.
They always try to push the boundaries and look at new ways to improve our business and seem to stay one step ahead of other internet businesses. All their websites looking stunning including our own but as well as this they back it up with their Content Management System and on going support.
I will continue to use Visualsoft for our current website as well as future projects which we have planned.
If it's an eCommerce or website you want, look no further than Visualsoft.
Managing Director of TicWatches.co.uk
James found this review useful
Starting as a total e-commerce novice, Visualsoft have converted me, Their knowledge and support is second to none. Our web sales are growing daily and I would, and have recommended them to many friends.
James found this review useful
After a an initial sub-standard service, Visualsoft have made a commitment to improve our account-handling and have already taken steps to do so.
They have acted professionally so far and we are optimistic that this will carry on.
*Update to above Review 29/8/11:
After several promises and a face to face meeting, Visualsoft failed to lift a finger to fix the issues they agreed to fix. Instead they convinced us to change the review to a positive one. Once this was done, they simply kept fobbing us off on the resolution we agreed to.
As with the original review ensure you take these points into account BEFORE signing up to this terrible company:
1. Gross delay in delivery of project. They delayed by 7 months causing us financial damage due to missing the important Xmas period. This is not to mention the 1000s of pounds in wasted advertising for missed launch dates.
2. Substandard website with many un-acceptable failures. We got our site with what had clearly been an untested product. The site was filled with many serious issues.
3. Constant chasing to get aforementioned launch issues fixed. Some issues took over 6 months so be even looked at. All of this has a very negative effect on you as a business owner and as a business on a whole. It affects customers and staff alike.
4. They charge you £60+VAT for ‘any extra development’ which is OK until you find out that includes fixing any issues they have caused to start with.
5. Expensive and non-transparent hosting charges. We were paying MORE even though our traffic was less (data taken from Google Analytics).
6. Total lock-in with their ‘hosting service’. They put you on a shared service with a lot of other sites and this causes your site to be slow (which also affect Google Rankings), as well as several timeouts. Imagine the financial loss of this mid-Xmas season. Of course this is done so that they pay out for one server and collect hosting charges from several clients. So low quality but big profits to them.
7. ‘Take it or Die’ approach to service: You either sign up to the aforementioned service and pay up OR you get your £40K site compiled on a disk with a “Here you go, install that were you like, but you will get ZERO support from us” message. To those who are not technically savvy it simply means that you cannot do much with the site if it breaks or if you want to even change let’s say, the shipping costs to your customers. As I said before – Extortionate.
8. Rude and arrogant directors. While on a phone conference with 2 directors one of them simply left me talking to myself and left the room because I was trying to put a point through and explain why I was upset. So, if they don’t agree with you, they will simply ignore you and walk away. Nice eh?
9. Up to date or writing, and more than 18 months AFTER launch of our site, we will have not received more than £5k worth of development we paid for. We are instead fobbed off and give excuses.
As you can see from the above these are serious issue you need to consider before taking on any project with them. They are suitable perhaps to a standard small business who wants a basic solution for something like clothing sales, but definitely not a large scale project. But even if that is the case you are much better off getting an off the shelf solution and then getting a good graphics designer to dress it up smartly for you. At least that way you won’t have to deal with the long term head-aches that a company like Visualsoft will cause you.”
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