Visualsoft eCommerce reviews

Visualsoft eCommerce reviews

Excellent
9.7
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Review by confirmed purchaser

This is how e-commerce should be done.

Great team that provide a fantastic service. Highly recommended.
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Hi Johnny

Thanks for the great review, I'll be sure to pass your feedback on to the rest of the team!

Thanks again,
Sarah
Visualsoft eCommerce
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Review by confirmed purchaser

Visual Soft are a creative and professional company who are dedicated to providing excellent customer service.

After our initial meeting we were assigned a project manager who co-ordinated the whole project very well. Response time to any query was pretty fast and efficient and we were guided through the experience with a dedication and commitment that we personally have not experienced from any other company.

On seeing the proposed design/layout of our ecommerce website we were blown away by the creativity of design and later the ease of use from a front-end customers perspective.

Not being particularly technically minded and having never managed our own website before, we are finding the Visual Soft admin control area easy to use and most importantly when there is a problem the technical support team were excellent and responded pretty quickly.

We would certainly recommend Visual Soft to anyone who is considering building an ecommerce website.
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thanks for the 5* review Malcolm!

We pride ourselves on designing and developing the best and most user friendly eCommerce sites in the industry, so it's great to hear that we're achieving this.

If there's anything else we can do for you don't hesitate to give us a call.

Thanks again,
Sarah
Visualsoft eCommerce

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Review by confirmed purchaser

Professional, adaptable and efficient eCommerce solutions with a flexible approach.

Barkers Northallerton Ltd - http://www.barkers-northallerton.co.uk have had First Class eCommerce solutions provided by Visualsoft over the last 5 years. Since 2008 we have had the pleasure of using efficient, professional services and solutions, both previously on the VS2 platform, and forthcoming, the VS3 platform. Our new VS3 Website design of 2013 will be aimed more at advertising, and Visualsoft have given us the flexibility and functionality to use our Website with as much adaptability as possible which is ideal for our current online direction of advertising. The website designs, solutions, training, and support offered by Visualsoft is of an exceptional standard.
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Amazing feedback, thanks Michael!

We're really pleased to hear that you're happy with the service you've received from us here at VS over the past 5 years, and we're sure there'll be many more years to look forward to yet!

Thanks again,
Sarah
Visualsoft eCommerce
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Review by confirmed purchaser

can not fault these guys they are on it !

As ever visual soft give the tools to take my business forward and upward in 2013 . Bravo ! check our online dj equipment store built by visual soft www.djanddiscostuff.com i think you will find its a very well thought out design and functionality shows visual soft know their stuff
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Thanks for the great feedback Mike - looking forward to working with you and the team much more in 2013!

Thanks again,
Sarah
Visualsoft eCommerce
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Review by confirmed purchaser

Great websites!

Great web designers, really easy to use websites with straightforward functionality. Also a good team of web specialists on board to help with every query.
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Hi Heidel

Thanks for the 5* review! We pride ourselves on having the best and most knowledgeable staff in the business and we're pleased to see that you're benefiting from this too.

We're always on hand should you need any further assistance.

Regards,
Sarah
Visualsoft eCommerce
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Review by confirmed purchaser

Visual Soft are a great partner to work with - you get out of them what you put in!

My experience with Visual Soft has been that as long as you take your ecommerce operation seriously and have the time and/or resource to spend communicating with your account manager, Visual Soft deliver the goods. The ticket system is excellent and the round the clock support is invaluable to a business like ours - that has very little in-house ecommerce expertise. Plus we rely heavily on their excellent value design team because we have no design/graphic resource in-house. But you cannot afford to rest on your laurels and take for granted that they know it all and are doing it all. Pester Power gets the job done! We have a fantastic new account manager who really takes the time to understand our needs - which is crucial when we are planning and working on development work. Make it YOUR business to make sure Visual Soft understands your business and you will reap the rewards. Be thorough in your briefs, hammer home what you want - and they do deliver.
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Hi Sarah,

Thanks for taking the time to write a review, we really appreciate your honest feedback and will take this on board to ensure our customer service is second to none.

Please don’t hesitate to contact your Account Manager if you have any queries in the future, or you can always submit a ticket to our online support system.

Thanks again for your feedback.

Regards,
Sarah
Visualsoft eCommerce
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Review by confirmed purchaser

AMAZING, doesn't cut it.

I had zero faith in website companies as I had been let down by two prior to discovering Visualsoft. Never have I experienced professionalism and high standards at this level. You are appointed a project manager that basically guides you through each stage of the development of the website. Ours was Laura Foster, extremely efficient, responds to any question or query you may have. Training is provided in a un-intimidating and friendly way, the team are extremely knowledgeable and are there always if there was something you didn't quite understand (or in my case forgot!). I felt confident at all times and after each correspondence with the team I was always left smiling and looking forward to my website being complete.

In a nutshell, in the future I would most definitely return to Visualsoft for another site and I would recommend to EVERYONE & ANYONE. You will not be disappointed, far from it, like me you will be impatient and want it to be complete as soon as possible so you can show off your fabulous new e-shop!

I can't thank and recommend Visual highly enough; Laura, Ade, Matthew and James deserve recognition. I am so delighted with my website. Thank you for making it possible.

www.imperolondon.co.uk is a testament to my comments, see for yourself!

http://www.imperolondon.co.uk/
Visualsoft eCommerce

Reply from Visualsoft eCommerce

Wow, thanks for the amazing feedback Tilly!

It's great to hear that you're really happy with the service we offer, and we're looking forward to working with you much more in the future.

All the best,
Sarah
Visualsoft eCommerce
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Review by confirmed purchaser

The only people to make and design your e-commerce site. That is all.

Visual soft provide an outstanding service. Tims knowledge is endless and he pushes you to be the best you can be. They really care about your site and give constructive and objective advice that really makes a difference.
Absolute winners!
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Review by confirmed purchaser

They simply don’t make businesses like this anymore.

My Husband and I started working with Visual Soft in January 2012. Our previous business was running its course, and we were lucky enough to have been given early inheritance to start on a new venture to secure our future. With this in mind, we searched high and low for the best E-Commerce website developers we could find, and after finding plenty of bog standard and nightmarish companies, it was a breath of fresh air to finally find Visual Soft.

From the beginning, Visual Soft was professional and helpful. Putting right the myths of how to run an E-Commerce business that we had heard from the other standard companies. When we decided to give Visual Soft the go ahead, we were instantly impressed. We told Visual Soft the vision we had of our website, and they created it to the T, with all the functionality of a professional and up to date website. With regular communication we learned how to create the content of our website, and so Best Gift Company was born.

We chose to work with Visual Soft on a long term basis. To make this easier they provided us with an ‘account manager’, as a first port of call for any problems or questions. Both my husband and I are extremely impressed with the professionalism of this young lady, Michelle Leonard, as well as being extremely personable, approachable, Informative, and how nothing was too much trouble.

It seems this young lady was a reflection of the Visual Soft Company. As anyone can imagine, launching a new business in this economic climate does not come without budgeting restraints. Communications between the employees and the Head of online Marketing, David Dukes, meant they could be accommodating to maximise the effectiveness of the budget we have. This kindness and generosity has overwhelmed both me and my husband, and where we thought Visual Soft were a fantastic company before, they continue to excel themselves.

With this in mind, and with the on-going support from Michelle, David, Anthony and the rest of the team at Visual Soft, we look forward to a long and flourishing future. Thank you for all your help so far.

www.bestgiftcompany.co.uk
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Review by confirmed purchaser

Visual Soft are a reactive and innovative team.

We started working with Visual Soft at the beginning of 2012 and were relatively new to the world of e-commerce. The whole team are approachable, responsive and most importantly efficient, they not only met our design specifications within a time frame, they also suggested several ways to make our website state of the art.

The team are always available on the other end of a phone or email and this is something which has really made our lives that much easier.

I would recommend the company to all our associates.
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Review by confirmed purchaser

Great Service and quality products!

After speaking with several developers for designing our site, we decided to use Visualsoft and glad we did. First class customer service and top quality Website design. A pleasure to work with!!!
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Great Websites, Great Customer Service

I am so pleased I found Tim and his team at Visualsoft. From the very start they were professional and listened to what I wanted to achieve and finally produced a great website www.snowbiz.co.uk

I am also very happy with the support and account management that Visualsoft have shown me as well as the up to date and informative newsletters that come on a regular basis.

I cannot fault Visualsoft in anyway and you would be mad not to use them!
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Review by confirmed purchaser

Most Professional E-commerce company by Far!!!!

We are very pleased with the look and features of our website www.KJReptileSupplies.co.uk. Having looked at loads of website developers we found that Visualsoft offered the best service. We did see some cheaper options but did not like there portfolio’s and with a lot of features missing that Visualsoft include; we also like the fact we can add more features as we go on.

The design team are great as well full of creative ideas that help drive KJ Reptile Supplies, with new promo units and anything we would like adding to the site.

While the website is being built you are kept up to date with an e-mail each week telling you what has happened that week, what is required from yourself and what is going to happen the following week.
The Customer Service you get are second to none, normally answered the same day or next working day, in some cases I have had reply’s late at night. Any problems are quickly sorted and promptly. We are always greeted and feel welcome by the very friendly safe, we even talk to one of the directors them self, which is rarity.

If you are looking to upgrade/ get something added to the site the friendly team are there to help via the great ticket system they use. We love the way they do not push you into getting anything you don’t need and give you friendly helpfully advice.

Visualsoft also have a number of marketing ideas and concepts that we are sure to take advantage of soon, such as SEO, PPC etc.

We are also looking at using Visualsoft to integrate E-Bay and Amazon into KJ Reptile Supplies, at very affordable prices, along with this we would be looking at getting Visualsoft to design our Ebay store.

If you are looking for a new website/ e-commerce store look no further and send these guys a message, so much so that we have some future projects planned and would look no further then to Visualsoft.

Kieron Molloy
Director
KJ (UK) LTD
www.KJReptileSupplies.co.uk
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A great company to work with to help you build your online store.

I met Tim and his team last year when i was reviewing web providers as i looked to identify the right partner to help me build my online store. I found their approach really refreshing in as much as they had real confidence and enthusiasm for their solution yet they avoided the oversell.
They allow you to tailor your site to your requirements and your budget. Over the past few years i have been involved in many web provider meetings and i can honestly say i find their solution amazing value for money.
On working with them i have found their approach to be very helpful and proactive.
Along with over 200 of their clients i attended their annual client conference in Birmingham and found the event really useful. The attitude of the company is geared to constantly searching for new ways to help you as a customer make more money.
I have since opened my store and find the back office system extremely easy to use, from adding departments and products to order fulfillment. I have also taken their integrations for ebay and amazon as it offers an extremely good solution for making sure all of your stock records are correct across the channels you sell through.
So, as you can tell, i think they are pretty good team. They are very genuine and I would have no hesitation in recommending them to you.

Paul Bacon
www.shoebou.com
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Review by confirmed purchaser

If only all companies were like visual soft

As a professional internet marketer working in the industry for over 10 years & running over 350 site in my career, getting websites that convert at their best rates is paramount to me. I have dealt with countless web design companies, from my point of view its an absolute mine field out there, a nightmare is the word that springs to mind. Most companies will tell you what you want to hear but you are usually left with a disappointing poor website while being left out of pocket countless times. This sort of stuff can put you out of business before you start.

I found Visual Soft in December 2011 and decided to risk it again (they all promise the same anyway) but it was their portfolio that really caught my attention. A lot of web design companies have 1 maybe 3 nice designs they have done, but the rest of the respective portfolios usually fail to impress to say the least.

When I seen Visual Soft's portfolio, I was shocked that they had done countless projects, and looking at them, each and every one is a piece of art in my opinion so I hoped they could do the same for me....

Im now about to place an order for my 6th site with them!

I wish all companies could be like this, they have been an inspiration with their professionalism and always going that extra mile that they have inspired me to try and bring some of their work ethics into my own business.

This isn't your typical web design company with 5 guys in a unit, there must be about 100 people working in visual soft all specialising in various things such as ebay, amazon, google shopping, seo, adwords....basically everything you need to take your business to the next level. Being in this industry and running a marketing company myself, I know these guys are beyond on top of their game, proper professionals offering advice that is actually going to make a big difference to you.

Anyway, shortly after signing up for our first site, we heard they were doing a meet up / training day at the NEC Birmingham...this was a great day to meet all and other like minded business people but most importantly, they ran this day for their clients as a free training seminar to show you how to best use your website they provide and to make sure it is getting fully utilised.

What other web design company would do this? This really impressed me and the team.

Working in the industry so long, I always think I know it all, but I came away from that meet up / training day having learnt so much. Already I have increased my business from a lot of new ideas I gained from this free seminar they did. Good to meet all the staff face to face too, not just dealing by email like the rest of the wannabe "pro web design companies."

Finally, I found a company that I can completely rely on to provide me with world class websites that would normally cost £20k+ for a tiny, tiny fraction of that price. Their websites are fully up to spec with the latest technology, also there has been no request no matter how complex that visual soft couldnt do for us. I think they have employed the best graphic designers in the country, very rare designers can design stuff that goes beyond your expectations. This has to now be my favourite company of all time. These guys & girls actually do more than they say they can which is unheard of on line or at least in all my experience. I just cant see how anybody could better them, this has to be the number 1 in Europe if not a World Leader in professional web E commerce design and the various multi channel platforms they can integrate.

This is the first time I have ever bothered to write a review, Im a busy person, but Visualsoft absolutely deserve it and more importantly earned it.

I plan to do all my future on line business with Visual Soft.
6 out of 5 stars.

Gavin C
http://www.hawthornhealth.com
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Review by confirmed purchaser

An all round great ecommerce company

From our initial contact with Visualsoft the team have been very helpful and quick to respond. We are very happy with our site and the ongoing marketing and support offered.
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Review by confirmed purchaser

Simply the best

From start to finish of the project, we have received amazing service and were updated on progress on a regular basis..

Visualsoft were really quick in dealing with any issues and conncerns we had.

I am really happy with the final outcome of the site and look forward to continue to working with them in the near future.

Situl Shah
Director - Internet Gift Store

www.internetgiftstore.com
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Review by confirmed purchaser

Most cost effective and hassle free decision you will ever make...

I have project managed several underperforming websites over the years, to help them grow and compete in there sectors and until now I have been doing so on my own using independent designers and coders the companies chose to use; even though I always suggest using an all in one solution like Visual Soft. Using independents has many pitfalls, firstly it is a far more expensive route to take, work takes longer to complete because it is usually coded from scratch, if something happens to the designer or coders you are using (illness, disagreements etc) your left with a custom solution not many other people will want to come in and take over. It involves a lot more micro management and in turn stress levels tend to be higher.

This time around after successfully helping the aforementioned company I looked about for another website in the same sector who I knew could do with some help, however I did so with the attitude that it would be done my way this time or find someone else due to the huge pitfalls I faced at the previous one because they wanted to do it their way. The project should have only taken 18 months but ended up taking 4 years because they wanted to use independents. Due to them using several independents (one guy left the country leaving them with a system no one else would work with) having the site revamped three times they also wasted a few hundred thousand pounds doing so and that’s not taking lost revenue in to account that they lost wasting a few years revamping the website several times before they ended up with a good high converting store.

This time around I was given full reigns to do what I wanted, I contact Visual Soft and a few other all in one service providers and quickly decided Visual Soft were the company for us, having had plenty of experience in our sector already.

They designed a website around guidelines I set out and they got it right first time, apart from a few minor alterations which they were happy to make. The entire process does require a lot of planning however Visual Soft take on most of the management side so you deal with just one person; no more micro managing.

Out of the box we had a fantastic looking site, that’s easy to navigate, with great SEO potential and more importantly it already had many major elements built in from the start like Amazon, Play and several other key marketing avenues that we specified (and I mean full integration!) and all for a fraction of the cost! Very cost effective, the project was delivered on time albeit with a few issues on launch which is to be expected. That’s where Visual Soft really shines; if you do have any issues they are resolved quickly. They also listen to their clients, as I did have a few issues with a couple of things over the last few months as I expect other clients did. But Visual Soft has been making great strides with their ticket system and how staff are organised to deal with different sized projects and extra development work. They are always on hand should you have any questions or queries and are great to talk to.

I happened to notice a review earlier from a company who was not happy to be on a shared server, Visual Soft give you the option to be on a shared or dedicated server, the choice is yours. It is totally normal for any e-Commerce provider or hosting company to stick websites on a shared server unless they choose otherwise. It comes down to cost; if you want a super fast website then ask for a dedicated server which they are happy to provide and at a very competitive price!

If you want a successful website you have to have a solid platform to work from, one that is scalable and able to grow with you. It needs to be accessible to the widest audience possible in terms of devices it is viewed on and for visually impaired people. The site must be easy to navigate and fast; no one likes to hunt about for products! The CSM (admin area) must be scalable and offer the opportunity to grow with you and any industry changes. The site needs to be cleanly coded so it is fast and adheres to standards, which in turn also adds a little boost to your ranking in SERPS. There are many, many other factors that need to be in place, the bottom line is Visual Soft will provide all the above and everything else that is required for you to have a solid base to work from.

Ecommerce is always moving and there is always something you can improve, but with Visual Soft by your side it takes a lot of the stress out of it! I can’t recommend Visual Soft enough.

www.britishwatchcompany.com - Thank you Visual Soft, keep up the fine work.
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Review by confirmed purchaser

Fast to react and well organised

We find the whole team at Visualsoft friendly and approachable.
Work is carried out quickly and communication is great.
Design and technology is ahead of the game and as a team they work well together.
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Review by confirmed purchaser

Excellent service, support and help

We cannot recommend Visual Soft highly enough. I was skeptical
about spending money on a new website as the one we had worked adequately. My business partner had been researching the best Companies for our website and introduced me to Tim. In a very helpful first meeting he explained in easy to understand terms, what the difference is between having a website built by a Company that just builds websites and working with an e-commerce Company, such as Visual Soft. He also gave us a very realistic quote for a website with a pricing structure to add things on as the website became busier and we had more funds to develop. We pushed the button on the decision to go with them a year ago and our website sales have increased by more than 300%.
www.waxxunderwear.co.uk

Visual Soft are a young, innovative Company with a friendly, reliable team who really care about every customer. They do not push their products on you, but every time you ask for a new solution, they have it at a reasonable price which is in black and white beforehand with no hidden extras. We have recommended them to several of our friends and customers who have all received the same customer service and are as delighted as we are.

We are currently adding E-Bay and Amazon to our existing website at an extremely competitive cost as well as starting to work with Visual Soft on another website with our sister Company. We are as excited and enthusiastic about these projects as Tim at Visualsoft is.

In summary, in our opinion, they are simply the best e-commerce Company around for the best price with a clear pricing structure so you always know where you stand.

About Visualsoft eCommerce

OVER 15 YEARS EXPERIENCE

Established in 1998, Visualsoft has continually delivered solutions that surpass client expectations, enhance brand perception, generate revenue and provide maximum return on investment.

PROVEN TRACK RECORD

With over 550 eCommerce clients, Visualsoft has vast experience and understanding of online retail.

AWARD-WINNING DESIGNS

Visualsoft beat 1,750,000 entrants to win 'Design of the Year' at the 2009 iStockphoto Punctum Awards

AWARD-WINNING TECHNOLOGY

Visualsoft clients are regularly short-listed for prestigious awards, including the Drapers Etail Awards, Drapers Fashion Awards and Drapers Independants Awards. The longevity and significant growth of Visualsoft in the fast-paced eCommerce sector has also won the team a place in The Sunday Times Hiscox Tech Track 100 in 2013.

FULL SERVICE AGENCY

Unlike an off the shelf eCommerce package, Visualsoft has an in-house team of specialists covering all areas of eCommerce, including Design, Development and Online Marketing, as well as dedicated Project Managers and Account Managers to help you through your website build.

ECOMMERCE SPECIALISTS

As one of the UK's leading providers of eCommerce services, Visualsoft creates websites for clients who want more than just a presence; they want results - new customers, more business, better business.

About this company

Based in the North East of England, Visualsoft is an award-winning eCommerce agency that delivers outstanding web design, development and online marketing services to etailers.

Visit Visualsoft eCommerce

Get in touch today...

Call us on: 01642 633604
We live here: Gloucester House
TS18 1TW Stockton on Tees
United Kingdom

Category

Visualsoft eCommerce is ranked 1 out of 2 in the category Affiliate Marketing

Visualsoft eCommerce is ranked 1 out of 12 in the category CMS

Visualsoft eCommerce is ranked 2 out of 51 in the category

Visualsoft eCommerce is ranked 1 out of 24 in the category Online Marketing

Visualsoft eCommerce is ranked 1 out of 2 in the category Social Media

Visualsoft eCommerce is ranked 1 out of 39 in the category Webdesign

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