We started ordering from Vitabiotics a few years back, and in fairness I was somewhat dubious. However, I needn't have worried because the supplements came within a few days. They often offer a 3 for 2 and offer a point scheme (plus free delivery - so why would I buy in store when you get a better deal direct. I haven't had need to contact their customer service department - simply because I have had no problems with all my orders (about four or five now). Highly recommended, if only all companies were as efficient!