Sadly only read reviews after ordering and paying extra for next day delivery. Needless to say the canvas did NOT arrive the next day and every time I went to check my order it said the same - "order placed", never "order despatched" . I have tried phoning, just get answer phone, emailing, no response, so I have opened a Paypal dispute, to which I received a duplicate email thanking me for my order, but when I go online to check this it has even less detail than before. I do not want the print now from what I have read, I doubt very much that it will arrive, or that if it does, it will be any good, and as this was a gift, being sent to the recipient's address, I am extremely concerned about the quality IF it ever arrives. I just want to cancel the whole thing. Thank goodness I didn't pay an enormous amount of money. Reading through the reviews now, mine does not seem to be an isolated incident and I can only wonder how those few who did seem to get good service managed it, unless, as has been suggested, there is a connection somewhere to make the company look good, rather than the bunch of crooks they are, to make the gullible part with their money. Use at your peril!
Paid for next day delivery, finally arrived 6 days later. Very disappointed. It is not a canvas - just cheap tacky PVC. Worst of all, it had been stapled too low down on the reverse side so they couldn't trim it. Therefore it is impossible to hang!
2 emails later, no response. Telephoned to hear message saying "mailbox full".
THESE PEOPLE ARE FRAUDSTERS. Next stop MasterCard, swiftly followed by Trading Standards & BBC Watchdog.
Unfortunately I didn't read beyond the first few positive reviews which were no doubt left by family & friends.
Carol Curlycatsandmogs Walker found this review useful
Was recommended viva print by my sister who had a canvas print done for our mothers birthday, I wanted a large family portrait for our living room so ordered the A1 size, it arrived on time and well packaged considering how big it is! I'm very pleased with the quality and materials used and wouldn't hesitate to order from them again.
When we had our wedding photos back from the photographer I knew there was a few I would love to enlarge to display on the wall, and thought canvas prints would be a nice alternative to photographs, so uploaded a few images to viva prints site, it then told me which sizes would be suitable for my pictures, I ended up ordering 4! They look fab displayed in our hallway, had loads of comments on them! Thanks!
I use viva print for canvas prints. I have never had a bad experience, I have never had a late order, I have never received a poor quality print, I have never had a damaged item delivered.
I will continue to use this company as they have always provided a great service for me. I will continue to recommend to friends and family.
I found Viva Print on the internet, their prices were really good so thought I'd give them a go = I ordered a canvas print which was late arriving and after emailing the company twice to find out where my order was, I thought then, what have I done. My order arrived and when I opened the parcel, I was not impressed with my canvas print, it was mounted on a flimsy piece of wood, the photo wasn't central, there was black ink marks at the top and a white splodge across the picture. I called Viva print but got "the mail box is full" and no one answered. I have emailed them 3 times now to try and get my money back and no one has responded to my emails. I paid via my credit card so called them this morning and got a very helpful lady who is pursuing this for me now so I can get my money back. I wish I had paid bit more money to another company now and will never ever use this company again - they should NOT be in business and I am reporting them to trading standards. Absolutely rubbish and their customer services is disgusting. I am so cross.
Found a beautiful photo that i fell in love with and just had to have it on a canvas. Did an internet search and this company came up with very reasonable prices and a very easy ordering system...should have heard the alarm bells then !! Ordered print and eventually a week late it arrived (Sent messages which were unanswered as to its whereabouts). Upon reciept what a mess, the box was fine not damaged, took the print out to find it wrapped in very flimsy bubblewrap, a broken side on the frame (made of MDF) and a picture so out of focus and not even central it was shocking !!
Web mailed them and Emailed and was ignored completely, tried to call the phone number for their customer support, which i feel doesn't even exist, to be met with "Please call later" and on my BT bill every call was charged for as it connected,
Anyhow have had to start a Paypal dispute which they are again choosing to ignore and can see at this rate i will have to raise the dispute higher.
All in all a complete disgrace and with the power of hindsight wish i had looked at reviews of this company before using as now realise from many review panels they are to be avoided, oh well you live and learn !!
At first glance Viva Print seemed like a really good company to use - their prices were reasonable, they could deliver the goods within one working day (they said) and their website was easy to navigate.
Well, remember the old fraud maxim - if something seems like it's too good to be true, it generally is - I purchased an A3 canvas print of a special photograph for my mum and dad's golden wedding anniversary and paid for next day delivery. Well the next day came and went, but no canvas. As did the next day, the next day and the day after that. I emailed them - no response. I tried to phone them - the mail box was full (no doubt of other complaints) and again I couldn't get through to speak to anyone.
I then read the other reviews which said that the only way I would ever get my product was to open a dispute with Paypal, which I did. I finally received a very poor shoddily printed canvas stapled to a frame today (7 days after the day it should have been delivered). I've left my Paypal dispute open and I intend to report this company as I have no doubt in my mind that if I had not opened the Paypal dispute (or indeed if I had not paid via Paypal) I would never have received this product and would have lost my money.
I cannot emphasise this enough - DO NOT USE THIS COMPANY - THEY ARE FRAUDULENT AND DESPITE HAPPILY TAKING YOUR MONEY HAVE NO INTENTION OF SUPPLYING THE GOODS YOU ARE PAYING FOR.
It was a shock to me in this day and age when internet shopping is generally so reliable that a company like this still exists out there and is still getting away with it. Don't be their next victim.
Lynn Woodman found this review useful
this company has very poor customer service, in fact you could say its totally non existent. i ordered my canvas on the monday, was promised it by the friday!! haha what a joke, it arrived the following week after 3 emails, numerous calls to a number which forwarded me onto a mail box, at no point was i contacted by anyone explaining anything............ until i opened a case through paypal. im not really impressed with then product as i asked for gallery wrap which means the picture continues around the edges of the frame! yes it does but its a repeat of the picture, meaning if you look at it side on there is the start of another head either side. my only advice is, look for a different company and pay a few quid more for better service. if you want to ignore the bad reviews like i did then make sure you pay via paypal
I received a viva print canvas as a birthday gift, I just love it, it's my favourite photograph and it looks so nice printed at a1 size. I have since ordered a number of prints for myself and other using their service, great results every time.
Bought a set of canvas prints from viva prints, had not used them before, attracted by their special offer and well designed website.
Prints arrived on time next day, very good quality and well packed. Look great on the wall, I will be placing more orders.
Order a canvas on thurs 13 of June and am still waiting on it , was due to get delivered last week and after 3 emails and loads of phone calls I am still without reply to any of the messages, poor customer services do not use have now took action with paypal for a refund but guess what am still waiting for them to reply to it could have a long wait for a refund !!!!!!
I used viva print for some canvas prints, they were due to arrive on a Monday but did not come until Wednesday. I did select the free delivery option so can't complain too much.
Apart from being a bit slow with delivery everything else was fine, very pleased with the finished item and I would order again.
I had ordered a canvas for my uncle and aunty's 25th anniversary on Wednesday 3rd April around 1am in the morning. I used next day delivery option and they sent me a link which when clicked, stated that my canvas will arrive on Thursday 4th April. I was happy with it because the anniversary party was on Saturday. However, I have not got my parcel still and its already Tuesday 9th April. I am so annoyed with this company in making false promises. They ruined my special day and they dont care at all. Ive tried calling them several times but no one picks up the call and you are directed to the voicemail. I even left voicemail but was completely ignored. When I called again on Friday, their voicemail inbox was full and has been full since then. I even emailed them few times but havent got a reply yet. I think this website is a scam and if I dont get my canvas by today or tomorrow, I am reporting it to 'action fraud'.
I'm amazed by all the excellent reports on here, until you look at the very bottom of the pile and there you see all the complaints, which I can only echo. I ordered a canvas - the quality was shoddy, the photo I sent was reduced to a washed out image. I'm really not sure how they managed to do such a bad job. I tried via email, phone, recorded delivery to contact the company and was completely ignored. As far as I know there is no customer service at all. Their website is a complete con. If you phone the number given, you get through to a mailbox which is usually full. I have reported the company to Trading Standards who have logged my complaint. I hope a few more people do too, as they are not fulfilling the customer's statutory rights. Beware of these self-proclaimed 'Experts'. Their attitude to customers is shoddy and in no way professional.
Great looking site, easy to navigate.
Purchased two prints for birthdays presents and was able to specify a different delivery address which was perfect.
Ordering process was super easy, can even pay using PayPal.
Free delivery option available or next day delivery for only £3.99.
Overall great service and value for money.
Thanks for the great canvas print you produced for us using our own image.
What a great service, made an order at 11am on Wednesday and the print arrived 8am today.
I simply cannot understand how they have managed to make this print so fast, this is a print using my own image, not just picked off the shelf and posted out.
Thanks so much!
I had never ordered a photo on canvas before and wanted to try cheap first and if it looked good then maybe go more expensive in the future. I can tell you now that I will not be looking elsewhere. The quality of the A1 canvas print for less than £30 is amazing. Now pride of place above the fireplace.
This was ordered on Easter Monday and was on the wall by Friday lunchtime.
Poor quality print with an obvious printing fault. Completely disinterested customer service (Slow or no response to emails, don't answer telephone). Eventually got an email from their Sales and Marketing Director asking for some photos of the problem. Nothing since. Feel completely ripped off.
Have set up [external link removed] as a warning to other potential customers
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