Vodafone reviewed by

Manhcester, GB

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

My 1st 18month

My 18 months with Vodafone were excellent bar the issue with not putting insurance on my phone which was resolved within a couple of calls to them and receiving a call or 2 back to resolve the matter; however my next 18 months have been littered with dissatisfaction and stress. The customer service has absolutely terrible, I think I have made about 10 calls to them, each lasting more than 10 minutes at a time and only ever recieved 2 call backs after being told each time I would get a call of a manager and on top of the calls about 60 e-mails have been sent and the only responses I seem to get are generic 'We're sorry' e-mails, this all started when they gave me incorrect information over the phone which resulted in them not taking payment from my account and charging me a fee, not all I asked was for them to pay half the fee and i'll pay the other half....that was 4 months ago :( very unhappy and stressed out!!!! For a communications company with hundreds of staff, I'm sure there is at least 1 person that I corresponded with that could have helped me out!!!! Not happy in the slightest!!!
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