My 18 months with Vodafone were excellent bar the issue with not putting insurance on my phone which was resolved within a couple of calls to them and receiving a call or 2 back to resolve the matter; however my next 18 months have been littered with dissatisfaction and stress. The customer service has absolutely terrible, I think I have made about 10 calls to them, each lasting more than 10 minutes at a time and only ever recieved 2 call backs after being told each time I would get a call of a manager and on top of the calls about 60 e-mails have been sent and the only responses I seem to get are generic 'We're sorry' e-mails, this all started when they gave me incorrect information over the phone which resulted in them not taking payment from my account and charging me a fee, not all I asked was for them to pay half the fee and i'll pay the other half....that was 4 months ago :( very unhappy and stressed out!!!! For a communications company with hundreds of staff, I'm sure there is at least 1 person that I corresponded with that could have helped me out!!!! Not happy in the slightest!!!
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