Vodafone reviewed by

Wakefield, GB

8 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Lovely polite staff but totally incompetent

Been a contract customer for 19 years since 1993 and upgraded to iphone4S last week Paid £79 one off fee and agreed to £41 + £12.99 vodaphone insurance pcm. Nightmare to keep original number took 4 hours of phone calls as they changed me to pay as you go but didn't put any credit on the phone although I had 900 mins and 300 mins left over from last contract. On house phone to 087 number next day for nearly 2 hours as they had no record of me in PAYG OR Contract! Gets new phone delivered and it's a micro sim but my old one was larger sim which they've now cancelled so STILL NO PHONE Just over hour later on phone got a working phone.... yippeeee.....Phone faulty doesn't work properly another hour on phone then two hours to back up my sim and reload whole operating system via the internet to be told that I need a new phone as this one is defective!!! This was friday. Waited all day today for new phone coming and my next door neighbour came around at 1810hrs with a card NUMBER 26779201 from DPD Vodaphone Delivery Service.... They'd only tried to deliver it next door. We are detached for Gods sake! What a shower. I've cancelled after 19 years of loyal service and am aghast at the shabby incompetent service I've received. I can't email them as their email is still down from Friday that I know of and I'm fuming.
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