I have been with Vodafone for well over 15 years and I would have never considered changing provider.... until now. I traded in my old I phone 4 for an I phone 5 on 2nd October, the man in the Vodafone shop asked if I would like my money paid into my bank account or off my bill. I asked if this could come off my bill thinking this would offset the additional money for my I:phone 5. My bill has come in and no sign of the money. I have been in contact with Vodafone for over a week and only one person, yesterday was able to say that this could take up to 60 days! The buy back team (who are not Vodafone by the way) paid Vodafone for my phone on 26th October, Vodafone are saying that as I asked for the money to come off my bill this is the only thing they can do! two things here, firstly, I was not advised of how long it potentially take to get the money off my bill when I traded in my phone as I would never have suggested it came off my bill and secondly, why are Vodafone being so inflexible, their customer service team sound like they are reading from a script and have no clue how to respond. I wanted to make a complaint and they insisted I speak to a manager first, this was 2 days ago, I am still waiting for the call form them, I will be speaking to my legal team.