absolutely the worst phone company, poor service, absolutely no help, my Blackberry 9900 which is a £450 phone was replaced because it was faulty, with a BROKEN phone i.e the speaker didn't work or roller ball, then when i asked them to replace it i was told id have to wait up to 10 days to replace it. when i said this isnt good enough as i pay £50 a month for my phone and insurance i finally spoke to customer services who agreed to bring me a new phone to my house. yeah, well when that got here it was a curve 9300, one of the oldest blackberrys they do. when i phoned them back up i was passed to approximately 30 people, 70% couldnt even speak proper english, the first person we spoke to was even saying to his friend whilst on the phone to us, how he was finishing in 5 minutes so didnt care. to then be told my phone had been discontinued. they could not replace my phone with anything above the value of £400. not impressed at all! go to O2!!!