Appalling customer service and shoddy online services
Always had problems with online account - most of the services which would be great tools if they worked.....were always unavailable - such as usage analysis. My online account was totally deleted twice by Vodafone. I changed my name by marriage, they wouldnt channge my name without seeing marriage licence which i took into a store so they could update records.....but still my account remained in my maiden name. calls to customer services are redirected to call centre in another country - I believe Egypt. The people receiving the calls dont give a toss about the info they give you and just a simple request involves being on hold for 6 minutes, being given wrong info, and then them getting even my first name wrong !! Totally incompetent. I have now ended my contract and gone to a better provider.