Charging for Free handset
I upgraded my contract with them which included free Iphone 4s then they tried to charge me 3 times for it. each time refunding money but after loooong and stresful arguments! I hate them never get involve with them! Now after very stressful few months with them I want to leave because I m so unhappy but they want to charge me £533! I really do think they are the worst company ever! They should learn from first Direct customer service!