Possibly the worst company I have ever dealt with. Been with them since they first started trading, and every year I make the same statement "Never again" but I fall into the same trap year on year, but not this time. If they were the only mobile provider in the UK, I would NOT have a mobile. Contract ends soon thank goodness.
Attitude, couldn't care less if you stay or go, if they don't like what they hear on the phone, they transfer and then disconnect, it is a farce.
If they are taking money they are fine, mind, having said that, when I checked my account after last upgrade, they added five years to my contract!! (They changed back eventually as they had "Made a mistake")
There is clearly an apathy within the company from grassroots right to the top, and they know you won't complain as it get lost in the "Departments"
People really need to do the talking by walking, it's the only way they will listen as they currently believe that those that leave will not make a impact on their employment, so it's a case of "so what"
(F W Woolworths thought the same!)
One guy there that does seem to want to help is a Gerard Smith, if they were all like him then Vodafone would much improve, but don't hold your breath) But I guess he's one of those few and far between.
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