Havhad a bad couple of days found out husband has cancer, then Vodafone phone offering a good deal for an upgrade £35 something unlimited calls text and 2 gb data not bad could have phone for free so agreed phone delivered next week. Email confirmation came through £42.00 not what I agreed. Phone the worse customer service ever eventually she said yes £35.70 for the monthly payment. I asked for email confirmation. The email came 600 minutes unlimited 500 what've data, I had not agreed this. Phone back on same day and said just cancel upgrade asked for email confirmation nothing sent Today another stressful day and then see email Vodafone confirming £42.00 upgrade. Spoke at length to the worse customer services and told cant cancel it Need to receive it. I don't see why not spent ages with one person transferred to another operator who was difficult to understand. He reiterates can't cancel until I receive it, I completely disagree I do not need the stress of more phone calls to poor customer service or the responsibility of returning phone. No cant cancel need to receive it. I asked to speak to manager I think he said 48 hours for someone to return call. I disgusted and will be changing service provider and that means family will follow. Second incident in less than two monts brought credit for granddaughter that never got resolved and they pocketed money steer away from Vodafone you are warned!