Well my wife was supposed to have her Vodafone switched on today with a number transfer from orange. They sent the confirmation text and nothing happened after 5 hrs. After calling and waiting in a queue to see what happened they had it booked for tomorrow. After 45 mins to their Indian call centre(several departments later) who appear to only be able to read off a computer screen my wife gave up and went back to Orange after calling their newcastle based customer service team. A little bit more expensive but worth even penny.