This company is terrible! I only went with them for family and friends and its awful. I have never been so furious or disappointed with a company!
>lack of customer service
>cut service (cant even phone them)
>Signal is weak all the time
>Charge more than what you get told
that it just what i dealt with let alone my entire family.
All of our contracts finish within the next few months thankfully and we will be moving elsewhere !
They are also nightmare when it comes to issuing correct bills.In short i was issued incorrect three consecutive bills due to their poor mathematical skills.I taught them about the way to calculate and finally got it right after 4 months.For 2 months they said bills were right but in the end i did calculations and sent an email to their ceo office with detailed calculations.They were charging me 14 pounds more each month since i upgraded.
The Ceo office initially sidelined with their call center but when i had 3rd bill i seek to terminate the bill under their clauses and referral to ombudsman.This time ceo office investigated and accepted the error .They told me that 10pound will be credited to your account as a goodwill but this never happened.Anyway they are liars so i didn't call them again for their 10 pound.
The main thing is that my bills are correct now and no need to spend hours on phone to teach them how to calculate bills.
secondo me la vodafone è la società telefonica che più di tutte fa offerte e ti riserva promozioni speciali.io ho schede di quasi ogni operatore.la tim me la sono levata perchè non mi conveniva e tra le altre la vodafone è sicuramente la migliore.in più come cliente ti coccola riservandoti ogni tanto offerte speciali o promozioni gratuite per "tot" tempo,cosa che le altre società (almeno con me) npon fanno quasi mai
Another off-shore customer contact centre. And it clearly doesn't work. And Vodafone don't simply care. The staff clearly don't understand English and are often dogmatic with their replies.
Billing errors have been made with my account and it's taken ages to rectify, due to incompetent customer service.
The network coverage is pretty good, including 3G (though 3 is better for the latter).
I have 3 phones an iPad with Vodafone, but will be moving provider as the contracts expire.
I have been a Vodafone customer on and off for many years. I have found the network coverage to be one of, if not THE best available. The Vodafone Sure Signal box is really excellent when like me our house is a bit like a lead lined box, blocking almost all phone signals. When it comes to renewing your contract however, it is always wise to tell them you are leaving as you have found a better deal for the new phone you want, as they will always call you back with a better offer to get you to stay with them.
Called to move my 12 month contract onto a pay as you go when it finishes next month. Told i would have to wait another month even though ive havnt used a single minutes of allowance in the past 6 months! I know that it must have been in the small print somewhere, but its still robbery, i have given them 4 weeks notice before the end of my contract (i thought expires) to change into a new contract, and i really havnt used the phone at all so they have been getting £35 a month for no use at all.
Feel cheated. Me and my wife both have contracts with them (the other one a £40 a month) they will both be cancelled at the end of the 12 months and i will not be using Vodafone again.
I moved to Vodafone a couple of years ago having had problems with o2. Recently it has been impossible to get a decent signal in the house, which is near Hyde Park, or at work, which is in Marylebone. My partner has had the same problems. Their answer? Buy a the wi-fi signal booster which uses our broadband as a mini-mast. Does this work? Intermittently. But why, when we live in central London, should we need a booster at all? Calling their customer service line is a trial of patience and they deny and lie and offer nothing substantial by way of explanation for the problem or compensation for the inconvenience.
Peter Richard MacCabe found this review useful
After being an 02 customer for many years, and having a terrible experience with t-mobile, was a bit unsure about moving to a different provider again, but have found vodaphone to equal the good experience i had with 02, also get great coverage where i need it
was with Vodafone for about 2-3 years. in the last year, I had various problems including the receipt of a debt collector letter of which monies I did not owe. This took weeks and what felt like 100s of phonecalls to fix and in the end they realised they were wrong - doesn't help that they don't have a UK call centre so there is a language barrier. Various other problems including money being taken from my account which was not due, or anything to do with me, which was eventually resolved. did not have any problems with vodafone in the 1st 1-2 years, and resulted in changing to orange, which have much better service, better website and bill format.
Vodafone? Having been a customer for over 10 years, as soon as I am able to leave my contract I will. I have complained bitterly that I have been unable to use their online bill service. I am paying bills but I cannot view them. Despite having contacted their customer service by phone and email for over 2 years, still not able to view a single bill. Their customer service is appalling - don't know what they do but they do not deliver on this at all.
I'm off at the end of my contract. If you are thinking of a mobile phone supplier, go elsewhere!
every time i try to top up there are errors and my mum stops recieving her messages randomly which worries us. Ive reported this problem countless times on the 'contact us' sections only to be completely ignored despite being sent an automated email saying i will get a reply. i only stay a customer because like most people i just cant be borthered to move
In October 2010, I was starting a new job, and needed a mobile phone to do the job (even though I detest mobile phones). Got the phone from Carphone Warehouse, and they signed me up to Vodafone.
Unfortunately, the job didn't last long, but long enough to take me out of the "grace" period of my contract with Vodafone. I could not buy myself out of my contract, as I was now on sick benefit. I was struggling to pay my contract fees, so I got in touch with Vodafone, explained the situation, and asked if there was anyway that they could help me. I got the answer back, that I'd signed a 24 month contract and the only way out of it was to buy out my contract. Obviously, I couldn't afford that, so we struggled on. At least we could use the mobile, instead of the land line, and save a bit of money there.
However, last June, we had to move, due to my wife's poor mobility, to a bungalow. When we got here, we found that we couldn't pick up the Vodafone signal at all. (apparently only Orange works in the village).
We got back in touch with Vodafone, and told them that, not only did we have a phone that we couldn't afford, we now had a phone that was useless, because we couldn't use it !!! Their answer was the same. I couldn't believe what an uncaring company Vodafone really is.
We, now, have a very expensive mobile phone in a drawer, doing nothing, and waiting for October 2012 so that we can, finally, ditch this millstone from our necks. As technology has moved on, I don't expect we'll get much for the phone on Ebay either, so we'll lose out all round.
I, then, asked Vodafone to put a note on my account that it was not to be extended, and was to be cancelled. I was told that this could not be done, and I had to inform them, in writing, a month before my contract ends. Why couldn't they put a note on my file? It would be very easy to do, and show good customer service. Not being interested in mobile phones, I have no idea what sort of contracts you can have, but I would urge anyone to check carefully what you sign up for. Not knowing any better, I trusted that the saleperson was giving me what I needed for my new job. It would appear that if you sign up for a specific period of time, you will be held to it, no matter what happens in your life, as it appears that getting the money is all they care about. Customer services? None as far as I can see.
I keep on getting nuisance calls from a foreign call centre which is ran by vodafone. I have never had any products through them and do not know how they got my details. I have asked them to stop contacting me and remove my details from their system but they persist!
I have a Blackberry mobile (Pay-AS-YOU-GO) They said I have to have £5.30 on before I could buy the Blackberry bolt on, but hold on they do not have a £5.30 top-up do they?? So guess what I would have had to do?? Yes put £10 on.
I complained to them and they said I had to ring them, I was like "what??!"
02 all they way now!
I left Vodafone after my phone got damaged a few weeks before due contract upgrade. I paid insurance so they would fix it but had to be sent away. No loan phone in shop so they offered me a £10 phone which I agreed to but when they looked none of these!!! I asked if I could do my upgrade instead but they said NO - the service was terrible so I paid to come out of my contract and now have an Apple I-phone with Orange which I love. The customer service with Orange has been excellent plus I can go to the cinema half price on a Wednesday.
They don't respond to contact forms and unless your a new customer or leaving customer you can't get through to anyone without waiting for 10 minutes.
Also as we use more data, I must say that Voda's data coverage is very poor compared to o2.
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