Vodafone reviews

Vodafone reviews

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Absolutely disgraceful NO STARS SHOULD BE AN OPTION

Bad network, bad customer service where for three months of calls, emails webchats two new sim cards several changes to settings .....resolution to issues highlighted in October. Countless times I have asked to speak to a manager only to be told no one is available and they would call back in 2-4 days. No one ever does...you just keep being passed from one dept to the other. I am unable to check usage as the online login doesn't work!
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DONT EVEN DESERVE 1 STAR .........AVOID, AVOID, AVOID!!!!!!!!

It's now February and we have had very little or no signal at home or surrounding since sept.... Never get a straight answer just we are looking into it, faulty mast and planned maintenance. I'm in the middle of London. I escalated my complaint to the ombudsman last week and since doing this I have been accused by 2 staff members in Egypt, (one apparently a manager) and a member of cancellations in Uk of lying about service issues as I have made calls on my line ..... Er yea I have when I'm at work I get signal but when I reach my home n surrounding post code I lose signal or it fails calls.. The single most unprofessional company I have ever come across in my entire life!!!! The call centre staff are rude and argumentative and constantly misinforming Bye bye Vodafone

Complain now: http://www.ombudsman-services.org/memberlists/communications/
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rubbish customer service rude racist staff on phone

I have been with vodafone for 2 years within those years they have never called or inform by email sms callback regarding the end of my contract or if i want a upgrade. I also couldnt successfully transfer the account user details to my daughter who is the main payer of the account as vodafone never seems to change the details.Then finally after calling them last week i told them i wanted to cancel one contract totally and have a lower price plan offer on another and they didnt listen to me and gave me two new set of contracts! Then i called them back to cancel both contracts and they made the whole situaition lengthy and started playing pass the parcel around with me. I couldnt get through to any one to inform them i am fustrated and want to leave vodafone totally. After a while i finally get through to a rude help desk lady and i inform her i want to cancel my contract and she goes i cant do it as she suspects im frauding as the account is put under mr instead of mrs but has my full name surname and dob. Then she was telling me to speak proper english and hanged up. Vodafone has a really rubbish customer service and really racist call center staff. I do not recommend this service for decent consumers as vodafone will do.anything to get moneyoff you. I have never experienced this kind of service with 02, tmobile or even 3g which is based on otherside of the world! Their customer service was 100 x better. Regards
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Shower of sh!t

Rewardz aren't given when you have earned them
God help you if you try and phone customer services
The web page is not easy for a one handed nerd like me
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The most appalling, most badly designed and bug-tastic website I have ever known.

I hate the site with a vengeance. My personal experience is that it doesn't work properly, and has been in this state for *years* and that's not an understatement. To have left it so long in such a botched state shows they really don't care. For the upteenth time, I can't login and can't reset my password or username. This is how it typically goes:

I give my email and password and I get an error message:

•Forgotten your password? No problem. Just tell us your username and we’ll send you an email so you can reset it.

So, I give my email, the same one they email me on, that I previously used to login to my account with and I get:

•There seems to be a problem with your account. Please try again or contact us.
•You seem to have given us the wrong user name. Please try again...

So I use my phone number instead. One that I *know* is registered and previously had access to. I get:

•Sorry, we can't reset your password as you've entered a number that's not registered. Please check carefully and try again..

Guess what happens when I try to enter my account number? You guessed it, another 'we're so sorry' error....

What ever you do, never, never, NEVER pay via the website. It's so buggy that one time they double charged me. When I contacted customer services I got this response:

"I have checked the system and can see that due to some technical error the payment was taken twice"

Hoorah! Can I have my money back then? No.... They wouldn't give it back, instead choosing to 'credit' my account so my next bill would be taken from the 'credit'.
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Rubbish website and services

I have a problem with my bills, Vodafone apparently over charging on my internet allowance. Unfortunately the emails don't provide with enough information to dig down to the precise charge so I try going online to my account.

LOGIN: I give my email and password (I am sure of those) and I get an error message:
•Forgotten your password? No problem. Just tell us your username and we’ll send you an email so you can reset it.

Ok so I give my email (since they send my bills to this very email, I am SURE it's the right one).... and I get an error message:
•There seems to be a problem with your account. Please try again or contact us.
•You seem to have given us the wrong user name. Please try again...

Oh well there's an alternative: I can give my the phone number you're texting me on to tell me my bill is ready so I try again... and I get an error message:
•Sorry, we can't reset your password as you've entered a number that's not registered. Please check carefully and try again..

Since I'm stubborn, I try again... Guess what? I get another error message:
•Sorry – we’re making some changes to our site. Please try again later.
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Worse than bad! Will leave when contract ends next month! Avoid!

After sales service is worse than bad. The camera on my immaculately-maintained monthly-contract phone stopped working (developed an "operation failed" error message).

Called them. Told to take phone to nearest shop (no option to send phone to repair centre, even though bought online). No phone for nearly 2 weeks and not offered a loan phone. Phone returned unrepaired (repair "not covered by manufacturers guarantee"). Phone also returned with scratches to previously flawless screen and they haven't inserted the keypad properly, so some keys do not work properly! Appalling!

Can't bear the thought of fighting a battle with this awful company. My after-sales experience with Vodafone has been appalling. I wouldn't recommend this company to my enemy (never mind friend). Avoid or hope you don't have to use their after-sales service.
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Slowest Website in the world

This has got to be the slowest website in the world, I used to be with vodafone but changed to another operating company because of this. I have 50meg internet and the pages still take over a minute to load. As one of the biggest phone companies you think they would have sorted this out, but i was with vodafone for 15 years 5 of them my account was done on the website and nothing improved over the years. Its frustrating and customer support is no use either, they always says its my connection.

If your planning to manage your account online with them, i would seriously consider changing to another supplier as the other companies i looked at, their website was 100X faster than vodafone's
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appalingly disgustingly disgracefully rubbish - AVOID AT ALL COSTS

If you're thinking of going with Vodafone - DON'T DO IT. I bought a SIM on 2/1/14 and tried to top it up - no luck. Called the 'helpdesk' who took card details and said it had gone through - it hadn't. Called the 'helpdesk' again who set me up with a new username and password that didn't help. Called again - this time the new username and password they gave me did help but when I logged into the website all I saw was error messages. Called again was told there was an error with the website. This 'error' persisted for the next 3 weeks. Decided to try and get a refund - called vodafone again was told I had to take it up with my bank - called my bank who gave me an authorization number and told me to call back. Called Vodafone back who said they'd call me back the next day and asked what time would suit. They called back the next day at the time I said I would not be available and left an answer message in a foreign accent with a bloke speaking so quickly I had no idea what he said or what the number he told me to ring him back on was even after listening to the message about 10 times. Called the unhelpful helpdesk again. Waited 45 minutes in a queue (for which I was charged £15) and asked them to call me back and they reluctantly did. Asked if they knew how much the call would cost and they didn't, but said if I'd called on a Vodafine mobile it would have cost less. YES but that that's if I could get the thing to work. Totally unhelpful. Have now arranged for the bank to enter into a dispute with Vodafone to get my money back, have thrown everything vaguely Vodafone related that I have in the bin and will never have anything to do with them again. BE WARNED. STEER CLEAR OF VODAFONE. THEY ARE ABSOLUTELY RUBBISH AND TREAT THEIR CUSTOMERS DISGRACEFULLY.
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Crap,Crap,Crap,Crap,Crap

What can I say except I should have read the reviews that have been posted before I ended up in this mess. been with Vodafone for 10+ years and to be honest have had only small glitches but upgraded in October of last year and then it went from ok to the nightmare scenario. Due to the deal I ended up with a Nokia Lumia 520, DO NOT GET ONE and have had nothing but problems since, including inability to connect to Nokia Suit, can not Connect to Apps now have no account apparently but surprise they still take my DD, my local shop is worse than useless as they did not sell me the device!!!. I have spent many hours onto their Technical Department (well they say they are Technical) and as I have said now no account contact due to them by all accounts putting a dot in the wrong place. DO NOT TOUCH THIS COMPANY WITH A BARGE POLE
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One Net Business Customer - CRAP signal W5

My advice – AVOID like the plague. Unless, of course, you are looking for a company that provides a disgraceful customer service, terrible signal and rips off loyal customers. I have been a business customers with Vodafone since 2006 but since October 2013 was getting signal outages, sometimes no incoming or outgoing calls for 5 days in West London, W5 area. Since the beginning of January they have been working on their stupid/daft transmitter and have not a clue when it will be fixed!! Meanwhile while customers calling us they get a "this number is no longer in service" message. MY ADVISE IF YOU WANT YOUR BUSINESS TO GO BUST SIGN UP WITH VODAFONE BUSINESS ELSE LOOK FOR A PROPER SUPPLIER!!
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AVOID!

My advice – AVOID like the plague. Unless, of course, you are looking for a company that provides a disgraceful customer service, terrible signal and rips off loyal customers.

I have been a customer of Vodafones for over 10 years, on pay as you go and contract. My current contract I have had for nearly 2 years. For £26 a month I am meant to get unlimited texts, 900 minutes and internet usage. The nature of my job means that I have to make a lot of calls over the month – these calls being ONLY to UK mobiles and landlines. My bills have only ever been a couple of pounds over – nothing to complain about. Until the last few months where my bills have been near £300 at some points!!

To cut a long story short I got through to numerous unhelpful members of the Vodafone staff until I get someone who advises that I upgrade to unlimited minutes for an extra cost of £8 a month, this meaning I will never get a high bill again, why was I never advised of this before?! WRONG.
The next bill near £300 – unlimited minutes and I only call UK numbers, this doesn't add up?

I cancel my direct debit and get told I will receive a bill and to pay what I can and then a payment plan will get set up. I get an overdue letter, contact Vodafone customer services to speak to a string of helpful staff before I get cut off. I can’t sign in online – a problem I have called up about many times and has never been resolved, and now can’t call out from my mobile to try and pay my bill. I call of my landline – which will cost me – and after an hour on the phone I eventually get to pay the bill and get reconnected. But reconnecting me will take 24 HOURS!

My job relies on me making phone calls to my customers. Its simple – No phone, no call to customer = no money coming in to pay ridiculous bills!!

My bill is already sitting at £30 more this month than it is meant to be – this is with my unlimited minutes – Vodafone can’t explain to me why I am over though.
My contract is due for renewal in May – I am told they want to keep me as a customer. Of course they do as they make hundreds of pounds of me each month for a service that was initially meant to cost me £26.

I have been a loyal Vodafone customer, always paid my bills on time and never had a complaint until my bills tallied up in a few months to what I should be paying in a year. I think its disgusting how Vodafone treat their loyal customers – would it be that hard to drop your customers a text when they have went over their bills or any changes have been made to their contract? Other companies manage this. I certainly won’t be renewing my contract. Fortunately for me in the last year Vodafone’s signal has become terrible in my area – that just being another problem to add – and other companies can now offer a decent signal.

This coming from a loyal customer, I would advise any new customers to seriously think again before taking a contract out with Vodafone. More hassle that it is worth.
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One simple task...

Vodafone had one simple task... to change my number. For that privilege, it's cost me a ridiculous £25! Since that call, I have had no network on my phone at all and its been like that for 24 hours. Spoke to someone in Live Chat and what he suggested didnt work, tried to transfer me twice to the technical team, got cut off. Eventually spoke to someone who told me that a number from contract to contract cant be changed (its impossible) and my phone had gone to PAYG (not that anyone bothered to tell me). Last words from her were 'how have you done this?' and 'I'm not sure what we're going to do.'

I am currently awaiting a call back. I fully expect to be reimbursed my £25.

Please sort your training and customer services out.

I have a feeling I will be cancelling the 3 numbers I have associated with you and will be taking my business elsewhere.
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Terrible service, non-existent customer care - Have told everyone to stay away!

Vodafone say they have 99% coverage of the UK? Complete and utter rubbish, not one truth about this statement. After being told i would get a phone call back from a Manager on two occasions and then receiving nothing I truly feel Vodafone is the worst UK phone provider out there!

I will do anything and everything to persuade friends and family to stay away. I have had friends switch within days back to their previous provider because of Vodafone's signal being so bad/just not available 90% of the time. Their technical team try pass it off as a Sim fault, phone or temporary area fault.. or Vodafone will say I can see you are making calls fine by looking at your logs; after you've explained to them countless of times to the different useless teams, you can get signal... but only if you walk 2miles out of your way to try find signal or if you have a SureSignal box with 10miles worth of cable so you can carry it everywhere you go in your city. Passed around the different teams, waiting and waiting on the phone listening to the script caller robots customer care team. Vodafone you are terrible and people such as I should be entitled to cancelling their contracts with no fee's as you are not providing your end of the contract.

All in all - Terrible service, do not join Vodafone. They may be a few quid cheaper but trust me... those pennies will mean nothing compared to the issues and stress you will encounter.

Vodafone's coverage map checker is inaccurate as it gets, I’d just love to invite a Vodafone rep to come to my area for a weekend and try make some calls to family. Although they say I should receive good 2G/3G in my area this is not the case and I am not the only person I know this happens for... whilst friends and family enjoy full use of their smart phones on a different better network, I struggle to get signal at all or perhaps 1 bar of G.

Vodafone you are unacceptable as a phone provider in every way. Highly recommend everyone to stay away!
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41 days to receive a phone and it was a refurb

Vodafone took 41 days to deliver my new phone. After jumping through hoops and calling, visiting the store, tweeting and e-mailing, I finally received the phone but it was a refurb. The customer services regularly promised me things which they did not honour and often different staff members told me conflicting information. I was also told I would need to wait 3 working days to speak to a supervisor. Not good at all.
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Wholly unacceptable customer service

A recent dispute has left me speechless at Vodafones inability to deal with customer service issues. A matter that could so easily have been resolved if anyone from the multimillion pound conglomerate could have been bothered to speak to a customer instead of providing lies and passing the problem from one to another. They then lied further and took £190 from my account when in my opinion they should have resolved the problem for free. At the end of the day within weeks four pay monthly contracts will end and NOT be renewed after a 20 year loyal patronage. They really have got it wrong in a big way. If only they could talk! I would recommend anyone considering them as a service provider to go elsewhere.
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Disgusting will never use again!

After being a Vodafone customer for the last 10 years I will never be getting a contract out with them again! I upgraded my contract still staying with Vodafone and wanted to keep my original number that I have owned for the last 10 years! At the time I was told yea no problem will be done in 24hrs, it is now 46 days later and I still don't have my number the service iv received trying to resolve this problem is disgusting I have phoned and been in store trying to resolve my problem far to many times the staff on store every time say they can do nothing and customer services are just apologetic and say to wait again and again! I it don't understand how a company can have this much of an issue the company have caused me so many problems and loss of business with no help or compensation to my issue. When being at the end of my tether and wanting to terminate my contract because I'm not getting the service I am paying for they refused to let me do so and my buy out few would be 624£ I advise everyone to avoid the company completely.
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Incompetent staff, incompetent website software. Absolute garbage.

I wouldn't recommend Vodafone to my worst enemy let alone a friend, especially if you plan on using their website to check/pay your bills.

The account login area of the website simply doesn't work. At best you can get in 3 out of 10 tries and sometimes doesn't work for weeks on end. For a huge multinational company their website is an absolute a joke.

Their sales staff lie and continually misinform you! I realise most people considering Vodafone have been driven away from other providers for similar reasons but do yourself a favour and look elsewhere. If you believe that their premium price means premium service (connection coverage / customer service) THINK AGAIN!

If I were able to rate with ZERO stars I would!
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Disgraceful customer service. Worst experience EVER!!!!

I moved over to O2 so I needed an unlocking code to sell my old phone. I called them but the operator refused to help. He eventually hung up. I then used their live chat and I asked for an address to complain. They refused to give it to me. I then applied online for a code. I got a confirmation email 7 days ago an I am still waiting. I called them again and they said they would help. Still no email. I sent them an email...it was returned as "we no longer use". This is, without doubt, one of the worst experiences of customer service that I have ever come across. It is a disgrace. Keep clear. Do not touch!!!

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www.vodafone.co.uk Details

About this company

Visit Vodafone for the latest mobile phones and discover more on mobile internet, mobile broadband, mobile email, music and much more. Vodafone, make the most of now.,

Visit Vodafone

Contact information

Call us on: 7836 191 191
We live here: United Kingdom

Category

Vodafone is ranked 21 out of 22 in the category Internet Provider

Vodafone is ranked 6 out of 8 in the category Mobile Broadband

Vodafone is ranked 179 out of 182 in the category Mobile & Internet

Vodafone is ranked 56 out of 58 in the category

Vodafone is ranked 11 out of 13 in the category Mobile Network Provider

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