On the 2nd August I went into the Vodafone Ireland retail store in cork and asked if I could purchase a sim card for use in my mifi dongle, as I wanted to use data while I was in the republic and did not want to pay roaming charges.
I was informed the cheapest one they do is 20 euros and it comes with 5gig of data, so I purchased this and was told it would be active in 5 mins. I asked for a receipt for the purchase so I could claim the expense back from my employers.
This was at 9.30 and I had a train to catch at 10.30 , so I rushed to the train station. Once I reached the train station I decided to check my emails but something was wrong as I could not check my emails, instead I got a message saying there was no credit on the sim.
So I called the store, and got no answer just the answering machine, I must have called 30-40 times at different times and not once did they pick up. I left messages explaining the situation and left my number and to date no one has called me back.
I got back into cork late that evening and my flight back to UK was early next morning so I was unable to visit the store. Called their customer services line and have been asked to call back next week.
All in all a terrible experience, customer service does not exist.
Stay away they have done nothing but con me out of 20 euros.
To reply as a company, please sign up here.