Reply from Vodaphone
[REPLY]
- Reviews (3)
- Pearl Quigley
- 1 Review
One star for nerve and there consistency on doing the same thing again
Vodaphone have taken direct debit payments after I cancelled my contract with them. This is what I received when I contacted them about. I did phone them on 24/3/2013 because my new provider told me to get a pac number of them so I would be able to retain my old number. They kept me on the phone for a long time and then asked me to phone back the next day. I had enough and did not bother. Never at any time during that call did I ask to be reconnected or did I ever receive a letter confirming such a re connection
Hi Miss Quigley,
Thank you for writing back to us about your cancelled account.
I reviewed your account and can see that you had contacted us to cancel the account on 24-Feb-13 and it was suppose to get cancelled on 23/03/2013. I can see that the same was promised and scheduled on your account by the advisor.
However I can see that on 24/03/2013 you had contacted us and reconnected the number and were suppose to contact us again to issue a PAC to retain the number with different provider. Hence the number was activated, but you never contacted us again. Please understand we cannot take any actions on the account till the account holder or the concerned person contact us as per the Data Protection Act U.K. Hence, the account remained active. So, the charges are valid and we will not be able to reimburse the same.
If you wish to cancel the number, as per the business policy, we need you to give us a 30 days’ notice for cancellation of the contract. Once we receive the intimation from you either in writing or via email, we schedule your account your account for cancellation taking 30 days notice period.
Or you can still have a PAC issued and retain the number with provider of your choice.
Once we’ve received confirmation we’ll be happy to help you further. We will be waiting for your response.
- Dave Johnston
- 5 Reviews
compared to the rest they are the best
Have been with Vodaphone over 2 years now and i pay for 2 contracts - 1 for me and 1 for my daughter. when i asked about taking a 2nd contract out for my 11 year old daughter i thought i would be cheeky and ask if they would throw a freebie in as a bonus for signing up to a 2nd contract. The sales assistant on the telephone said " I could give you a £40 Vodaphone Bluetooth Kit with charger". I accepted the free gift straight away as he didn't have to, if you don't ask then you don't get.
My 2 contracts were due up but me and my daughter noticed we weren't getting proper 2G coverage in our area. After several phone calls over a period of say a month, Vodaphone offered me a brand new 3G handset and also a new 3G handset for my daughter if i extended her contract by 6 months. . Vodaphone also gave us a free Sure-signal-box that guarantees perfect signal where i live.
In the past i have been with O2 (Not bad), Orange(terrible) and 3 are just the worse Mobile company going. Vodaphone took a bit of time to sort out my issues but i am over the moon with their Quality and A+ services all round. can't fault Vodaphones services to resolve issues and keep the customer happy and will be sticking with this Company. And trust me, i'm not the easiest person to please lol......
- richard
- 2 Reviews
constant faults and staff that dont know their products
I would expect that if i purchased a product to use in UK that I would get the messages in English or having an option to change the language. The website is useless for this info and calls to overseas people with poor english speaking skills and incompetant product knowledge do not improve the situation . I would think that Vodaphone could learn something off Telstra in product quality but unfortunately incompetant overseas call centres are all awful for both Telcos
Is Vodaphone your company?
Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.
Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, responding to your reviews is absolutely free. Learn more
