I ordered the Princess Rug for my little girl's room - the price was amazing for the size and quality of the rug. I ordered it on Tuesday and it was delivered on Thursday - so all round would and have recommended Vogue Rugs to friends and family.
I was a little concerned about buying a rug on-line....mainly because you could not experience or look-feel the quality of the product before purchasing. I have to say I was pleasantly surprised.......The rug turned up exactly when I expected it ( to the minute) and the rug itself was beautiful !! Brilliant colours, much thicker than I expected and well manufactured...it was a really high quality rug. I would certainly use Vogue Rugs again.
As i ordered my rug after Christmas there was a delay in letting me know that the rug was out of stock. However i did ring the company and once they knew they rectified it immedietly The man on the phone was vefy helpfull i got the rug in a matter of days.
the rug is lovely, beautiful rich colour and lovely texture. The only drawback is that it wont settle down at one end from being rolled. We have tried carpet tape, but as its on carpet it doesn't hold too well, the curly bit just keeps pulling it back up. I've tripped over it a couple of times - so its a bit of a hazard.
Purchased a kitchen rug over a year ago and extremely pleased with it. On New Years Eve I spilt fat on it when taking a very hot tin out of the oven. This burnt the rug. Fortunately I was able to get exactly the same rug at Vogue Rugs. The order tracking system did not help in any way so I phoned company and was told exactly where my rug was and when it would be delivered - very wet weather had caused delays. A better tracking and perhaps a delivery company that gives one a delivery time window would be appreciated.
We ordered two rugs. We were told that one of the rugs wasn't in stock, but would be in a couple of weeks if we wanted to wait. However, we were also offered the next size up at no extra cost, which we took. Delivery was very fast and the rugs are fantastic quality.
I came across Vogue carpets via eBay and decided to contact them direct as my order had been mixed up, the professional approach l received was outstanding, delivery of product was very prompt and the product good too. The friendliness of Peter was outstanding he was so helpful such a nice man. Would have no hesitation in recommending them and would definitely use them again. Thank you a Vogue carpets,