Voipon reviews

Voipon reviews

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Quick to take your money, but poor customer service

Ordered two Cisco SPA303 phones and they arrived without UK clips for the power supplies.

Contacted support and they said they would send two out and they would be with me the next day. Two weeks on, still no clips and still being told lies every time I contact them. They say they are being dispatched today and will give a tracking number later on then I never hear from them again and nothing turns up.

Great prices, but very poor customer service. I suppose you never can get great pricing and support from the same company.
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Excellent service, fast delivery

Very pleased with my experience with these guys. Good selection of products on the site, simple process to order. Arrived at my door the next day! Very happy, thanks.
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Great Support

I have been purchasing Yealink IP Phones from VoIPon over the last 5 months. Very good phones and received regular help from the support team in getting my IP Phones set up. Thanks for your help. Will be back
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Good site, Products and information

I have used VoIPon for around four years. I found them via a search on the net. Find the site easy to use plus they always have the newest products available . Overall very pleased with the service I receive and I hope it continues.They also offer good other information services and blogs. Will keep using as a good company.
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Good product when it works. Don't count on support when you need it!

Service has been fine but support is FAR from acceptable. Even on "urgent" cases you will be waiting hours between half winded responses. We took over 10 days to patch issues off our own backs as Voipon failed.

Also BIG POINT! - They don't offer support on a weekend! WTF! - Had 5 members of staff come in special for a project on a Saturday just to find our line taken down due to poor admin there side. No way to fix it until the Monday. Ticket from being raised on Saturday took until mid morning Monday to get a half winded response. This was the finial straw to moving to a supplier offering Telephone support as part of your service!

Do shop around, you will be glad! Otherwise was good and web panel features good. Just NO support isn't workable for us!
PCQ
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Sales Good - Support is terrible.

Pre Sales support was good with this company but once a problem hit, then the support has been nothing short of diabolical. 2 headsets out of 4 stopped working in a week ( from the same batch ) so it took a full week for "support" to give me permission to return them for testing. When they finally agreed to take them back, they made me pay for the postage!! What planet are they on?

Having sent them back, I have heard nothing for a week until I prompted them in which they replied - we posted new ones a week ago, you should have had them a week ago. We will check the tracking number.

Again not heard anything since, so I am sat here paid for 4 headsets with only 2. You cannot speak to support on the phone - its email only which is half the problem. What a bizarre company to treat another business customer like this. If you don't have any problems with the items, then this is a good company. If you do have to deal with support - get ready for pain.

9th Dec - Edit - Voipon have resupplied two headsets. Unfortunately, one of them is not working. Since Craig ( The Sales Manager ) has got involved, communication has improved and things are getting better. I am updating the score to 3 stars from 2.
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21 days from order of in-stock item and nothing arrived

Ordered a £200 item 21 days ago marked as in-stock on next day delivery. I have phoned every 3-4 days for the last 14 days chasing the item, which still shows as in-stock. Sales have not given me a concrete answer as to why I haven't received it and seem reluctant to help. Item still shows in-stock.
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Outstanding customer care

I have ordered a number of items from VOIPON this last time there was a slight problem which Edwin in the customer care team resolved extremely swiftly and professionally. Thanks Edwin for all you help. I’ll be back!
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Happy with the guys, quick response and complete support throughout!

We had an issue with hardware and this can sometimes be a nightmare to deal with but VoIPon were quick to deal with this and I would happily refer them to my business connections should the opportunity arise.

Big thanks for us at JUNIPER BRIDGE :)
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A good company, highly recommended

I enjoyed using Voipon, I found them to be helpful and efficient. My order arrived quickly and there were no problems. I will definitely use again and I would recommend them to others.
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N900 works with VOIPON. Setup problems resolved quickly

Just joined the VOIPON service to get a geographic number on a VOIP "line". The online setup got jammed somehow and I wasn't actually allocated a number. But when I called the issue was resolved straight away in a friendly manner.
I have also managed to configure my Nokia N900 to work with this service (over home WiFi and then on cellular when I am "out and about"). I may be the only one using that device in this world of i-phones but in case anyone else is interested, it can be done and works really well. VOIPON had no instructions for that device and its bit different to other Nokias for which they DID
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I would recommend this company to my customers

Very easy to setup and choose your options. My services were enabled pretty much instantly a thoroughly pleasurable experience.
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Wholeseller to relay on

I'm working with VoipOn for five years now.
After working with many suppliers I could only wish that all suppliers would take an example.
Support, service, pre-sale advice, quality products, it's them.
Here and there mistakes happen, they are always there to take responsibility and assist (and in two occasions it was my mistake in the first place).
You indeed inspire confidence in doing business with you.
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Perfect!

Great pricing, great customer services and quick delivery... I'll be using Voipon for all my future VoIP needs!
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Great service and advice

I needed a SIp cordless phone for my home and had no idea what to buy. The sales team at Voipon gave me great advice and I am really pleased with the product I bought and the service provided
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The only place to voip...

As a new business and supplying a demanding range of clients, Voipon have been consistent in supplying phone supply and customer service.

Unlike other competitors voipon have managed to maintain the key elements of client requirements while delivering on all aspects of our needs.

Very impressed - Sam Prentice
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Excellent products, prices, and customer service

I've purchased quite a number of different VoIP related products now from Voipon.co.uk and I have always been highly delighted by their service.

Nothing is too much trouble and their products knowledge is excellent.

These days I always go to Voipon.co.uk first for any VoIP products I need.
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First Class Support and Product Knowledge

I am very impressed with Voipon.co.uk support and their product knowledge. They gave me good advice, and their technical support guys are more than helpful.
Totally a professional company. Keep up the good work Voipon.co.uk
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These guys know there stuff!

We wanted to start reselling VoIP equipment and VoIPon came up number 1 in most of our VoIP related searches. Within 5 minutes I was set up with a re-seller account and my delivery for VoIP phones, sip soor entry equipment and a Xorcom IP PBX was delivered on a Pre 9am delivery as requested. A guy called Ian was super helpful and spent quite some time with me on the phone specing up equipment for my exact requirements. In addition when I had some technical questions they were answered quickly via there tech support ticket system. If only all companies could be like this! Thanks again guys!
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Very Happy with my Order

Great Service, Ordered some VoIP Phones on Friday Morning, and got them the next day. Was very pleased as needed them for an install over the weekend.
Will use them again.

Voipon Details

About this company

Phone systems, IP phones and VoIP Equipment for deployment of any kind of VoIP system. VoIPon is a leading VoIP solutions provider - supplying all things VoIP. VoIP and Asterisk hardware including IP phones, cards, gateways & more.

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