I work for a charity from home so need a second number coming to the house. For years I've been paying BT around £40 a month, plus there was the initial cost of the new line. As I'm moving house I started to look around for alternatives, and found Vonage. This will now cost a whole lot less, with no line installation to pay. On top of that, if I miss a call I get an email with a transcript and an audio attachment of the call. I am delighted and just wish I'd done it before. They send you the equipment you need and you can use your existing phone. There are videos on the website to help with set up. I am really pleased.