Vponsale reviewed by

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Only ordered samples!!

I ordered 3 sample colours so i could pick the right shade for my bridesmaids dresses and im so glad i did as there is no way that im actually going to be ordering the dresses!!

I ordered the samples on the 1st September and was told they would be with me within 5 days, well today is the 16th and i still dont have them.

VP onsale were so unhelpful, asking me to go to the fed ex depo to pick them up which is over 2 hours from where I live. Advising them of this they were uninterested and just continued to tell me to pick them up myself. In the end they gave me the number for fed ex who advised the package took longer to clear customs and will be delivered next week. Surely they could have found this out and told me themselves.

Do not order from this company theyre useless!!!
    TrustScore 7.2 / 10
    196 Reviews

    Reply from Vponsale

    Dear Vanessa

    We have read the review you wrote. Sorry for your disappointment. And we have known the detail that when the package arrived United Kingdom, the custom checked the package and need you to help them to clear it. We are so sorry not to contact with you on this case because of the holiday. Plz receive our apologize. So, could you contact the Fedex to sort this problem out and let them ship the package to you asap?

    Should you need more help, send an email to Customer Service Team plz, they will get back to you as soon as possible. Thank you for your patience. Have a great day!!!

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