Vponsale reviewed by

Newcastle upon Tyne, US

1 Reviews

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Be careful when ordering from this company

We ordered a prom dress for my daughter, sent in the required colour sizes etc and were then told the dress colour wasn't available. So we chose a different colour as requested.
The dress colour was different from the colour on the photograph and wasn't what my daughter wanted. The feel of the garment was also cheap and 'felt' poor.
I asked if the dress could be returned for a refund as the colour wasn't as shown and because of this and the fact it felt cheap too, my daughter couldn't wear it. The refund request was refused with the reason, "We won't give a refund if you just don't like it".
Poor service, poor quality and once they have your payment, you're not going to get it back even if they didn't have what you requested in the first place.
    TrustScore 7.2 / 10
    196 Reviews

    Reply from Vponsale

    Dear Paul Edwards,
    This is Michelle from Vponsale.com.
    I regret that we cannot provide you with the dress that your daughter wanted. I’m so sorry to hear that you are not satisfied with our dress.
    I will get a closer look into the situation and try if we can request for replacement in your favor. I will then keep you posted for update.
    Michelle from customer service team
    Comment (?)