Vponsale reviews

Vponsale reviews

Good
7.2
from 0 - 10
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Terrible!!!

wrong dress sent... colour , style and size. After days of emails and phone calls they eventually replied and asked if I could send dress back as they sent my dress elsewhere. Sent dress back to china at a cost of £17 still havnt had a refund made a claim with paypal, their response was I can have my money back if I cancelled the claim with paypal! Do not use...
http://www.vponsale.com

Reply from http://www.vponsale.com

Dress.vponsale.co.uk would like to apologize for the unpleasant experiences that you have had while shopping with us.Your money has been refunded to your paypal account,please check it.
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Beyond Bad Customer Service

After placing an order with this company there was an issue with shipping, which was our fault. After finding this out and attempting to work out a solution this company was beyond rude. I will never deal with this company again because it fails to understand the simple basics of customer service. I don't expect much from a company but when a company is out right rude it is beyond tolerable. I sincerely hope that if you deal with them you have no issues because if something does go wrong, and from reviewing various websites it seems to happen often, you can expect the worst service from them.
http://www.vponsale.com

Reply from http://www.vponsale.com

I'm sorry to hear of the inconvenience you have experienced while shopping with us.About shipping address, we can't ship to P.O.BOX address and some special address. According to your description,we couldn't find your order information, we don't know if there is misunderstanding, So could you please contact our customer service by email to bridal@vponsale.com.We will reply you as soon as possible.
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I love the dress very very much!

I ordered one dress on a Tuesday on VPONSALE and received it in three weeks, without paying for expedited shipping. I am very happy with the shipping time. The dress is gorgeous and is very nicely made. It has a full inner lining.I am very pleased with the price, quality and fit of this dress.
I love the dress very very much!
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Awesome!!!!!!!

I ordered my wedding invitations and they are beautiful! Best price I have seen anywhere!
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Excelent!!!!!

I ordered an invitation. I loved them. The company is the best!!!!!!!
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cute dress

This is dress is sent to my sister, when we receive it, so cute, everything is perfect. And my sister just like the princess wearing the dress.
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AVOID LIKE THE PLAGUE!!!!!

awful service, unhelpful staff ordered 4 bridemaids dresses, 17 weeks ago after countless emails and messups they then email me saying due to the new year my dresses wont b here till 2 days before my wedding. which would take the total up to 5 months waiting.....how many emails with the exact measurements does it take......utterly useless avoid liek the plague try on ebay theres a beuatiful shop that sells the same dress in the uk for 1/4 of the price and guess what they r helpful!!!!! awfful awfgul awful company
g yaets and wm found this review useful
http://www.vponsale.com

Reply from http://www.vponsale.com

Dear Katy,
My apologies for the inconvenience.
Would you please give us your order number, or some other information of your order? We have searched around all of our sales records but no result came out. It is of our concern to give our customer a quality service as long as the trading does exit and the complaint is non-malicious.
Anyway,we very much appreciate your feedback as it helps us work on improving our service and products.
Best wishes
vponsale.com
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Couldn't have asked for a better experience

I absolutely loved my wedding invitations! They were exactly what I wanted and the service I received was phenomenal. The agent I spoke with, Jenny, was always so helpful and understanding and she knew exactly what I wanted and made sure I got it. The shipping was extremely fast which was perfect! Thank you for making this part of my wedding planning an easy and fun experience.
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Amazing company, great contact, outstanding prices! 5*!

I absolutely loved my dress that i had ordered, it was exactly as described!
This company were ever so helpful when deciding on a dress, and they replied to me everytime within 24 hours.
It was of amazing quality, and definately made me stand out at my prom, as chiffon wasn't a very common material at my prom!
Thank you so much :)
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10 fantastic invitations

I was having trouble finding wedding invitations that were good quality & affordable. Vp has them! Great quality super fast shipping & they look beautiful! I am so pleased!
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Amazing prices, good customer support, great shipping!

I absolutely loved my dress here from VP on sale, it was of amazing quality and it was beautiful!
I definately stood out, the material was gorgeous, as chiffon was uncommon :)
The customer support from VP on sale couldn't be faulted in anyway, they are very helpful and i will definately consider them again if i need another dress! :)
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Great value!

I received my dress shortly after ordering it and loved it! The color matched the groomsmen's tuxedo vests perfectly and made for a beautiful wedding party. I usually need alterations due to being really short, but the dress fit like a glove and I couldn't be happier. Thank you!
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VPonsale, I love you! So happy with my dress!

I ordered my dress from VPonsale on the 28th September, and it actually arrived today. I was a little nervous when I ordered my dress after I read some bad reviews. Thankfully my dress is 100% PERFECT! It fits like a glove, although it is a tiny bit long. Other than that its fantastic, its great quality and looks like a lot of care went into making it. I can't fault this dress, I'm so happy with it. I just hope I do it justice when I wear it to my first ball :)

The customer services was also very helpful.
Thank you VPonsale.
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Order a standard size fits well

I was a little hesitant to purchase as i am a size uK16 and very rarely find styles that fit correctly but the fit of this dress is perfect i considered tailoring but went with a standard size and i am really happy.
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great value

I'm normally a believer in you get what pay for so was a bit suspicious when these invites were cheap but they were fantastic. Order the samples so you can choose which paper you want (it worked out the same price because when I ordered them I got a discount). The paper was great quality and design nice, got loads of stuff and was by far the cheapest. Customer service helpful.
For the people complaing about size honestly get some perspective - what do you expect when ordering overseas over the net. I can walk into five different dress shops in my home city and find the sizes vary from shop to shop.
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These dresses are too beautiful to hand back

I just received my package today. I ordered 3 dresses for my bridesmaids and the dresses themselves are truly stunning!!
These dresses are too beautiful to hand back. Just be aware that the colours are not always as they seem on your monitor. Despite my issues with the colour i would recommend this to friends.
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Only ordered samples!!

I ordered 3 sample colours so i could pick the right shade for my bridesmaids dresses and im so glad i did as there is no way that im actually going to be ordering the dresses!!

I ordered the samples on the 1st September and was told they would be with me within 5 days, well today is the 16th and i still dont have them.

VP onsale were so unhelpful, asking me to go to the fed ex depo to pick them up which is over 2 hours from where I live. Advising them of this they were uninterested and just continued to tell me to pick them up myself. In the end they gave me the number for fed ex who advised the package took longer to clear customs and will be delivered next week. Surely they could have found this out and told me themselves.

Do not order from this company theyre useless!!!
http://www.vponsale.com

Reply from http://www.vponsale.com

Dear Vanessa

We have read the review you wrote. Sorry for your disappointment. And we have known the detail that when the package arrived United Kingdom, the custom checked the package and need you to help them to clear it. We are so sorry not to contact with you on this case because of the holiday. Plz receive our apologize. So, could you contact the Fedex to sort this problem out and let them ship the package to you asap?

Should you need more help, send an email to Customer Service Team plz, they will get back to you as soon as possible. Thank you for your patience. Have a great day!!!

Regards
VponsaleEmily
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Flower girl dresses

Thank you soo much for your service the dresses were exactly what we expected them to be and were perfect from the order...loved that we were able to get them fitted with no hassels as there was enough extra material left in the dress...thank you again!!
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Excellent!

I really thank the guys in vponsale. It was the first time i ordered a dress online and i was really afraid. I was gonna be a bridesmaid and i needed everything to be perfect. The dress was awesome! And the delivery was very fast and efficient! Congrats to vponsale team!!!! My dress took really good comments from all my friends!!!!
http://www.vponsale.com

Reply from http://www.vponsale.com

Dear Customer

We are proud you love the dresses! Your satisfaction is most important to us.
If you like, you could seed one or two pics to our email. Thanks again for sharing the good news to us.

Sincerely,
VponsaleEmily
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Great customer service very professional

Ordered wedding invitations on here because it was very affordable, very surprised when the cards and envelops turned out so nicely :D
Company is very professional, responded to my request almost instantly. Cards also got here in 2 days...super fast.....
Would definitely recommend anyone I know to buy their wedding invites!
http://www.vponsale.com

Reply from http://www.vponsale.com

Dear Customer
This is Vponsale, thanks for sharing this good news to us. Your satisfaction is our best proud. We have dresses various from different kinds. Hope a next cooperation.
VponsaleEmily

http://www.vponsale.com Details

About this company

Vponsale is the website which sells wedding invitations,bridemaid dresses & wedding dresses.To provide the best service for our customers, we have our own & professional designer team and e-commerce platform. Meanwhile, we established a new website for specialise in wedding invitation design & sell - www.rs2guru.com, with the affluent design experience, we will offer more professional guide & service to our customers.

Visit Vponsale

Contact information

Call us on: 1-845-652-5399
We live here: 520 Broadway
10012 New York
United States

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