Seems impossible to get a refund

I booked two tickets from Bucharest to Barcelona, 18-21 May on March 19. On April 15th Vueling let me know the flight dates were changed to 15-21 May. I could not use them starting with 15 May (3 days difference than what I bought!!!). They agreed to refund only half of the trip because the returning dates were not changed. I didn't see my half trip money yet, hopefully they'll end up in my account. This is OUTRAGEOUS, I lost money in hotel reservation as well because of them.
My reference number, in case Vueling is interested: [SR_Number: 1-1477060139]
I strongly recommend you choose some other air travel company.

Thinks the airline is perfect

I am really happy that vueling has open routes from copenhagen, and i had no problems at all with booking or my trip. they have good service, and prices

Refund of payment due to strike

I have found it is impossible to get a refund of the flight tickets from Vueling.

A strike by Iberia staff affected our flight and we chose to get our tickets refunded. So fare (39 days) I have not received the refund. I have been in contact with Vueling whom states they have transferred they payment on the 15th of feb 2013. I requested them to show the bank transfer so I could contact my local bank in order for them to locate the refund, instead they inform it is I whom has to show my bank statement. I have agreed to show my bank statement where they payment of the tickets are made from and where it also shows that I have not received the refund. Final Vueling agrees to show me their bank transfer, but instead of showing a real bank transfer they just sent a screen picture of their computer program showing that refund has been approved. I have asked them to show a real bank transfer but until now without luck.

I will not recommend that you fly with Vueling as they are hard to communicate with and do not seem to value their customers.

Vueling if you are to comment this then my reference number in your system is 1-1338055457 // VDMYQH

Having this post on Trustpilot and a note on Vuelings facebook page has showed me that other people has encountered the same issue. I have therefor created a website to to warn people of flying with Vueling.

http://www.fly-with-vueling.com/

Cristina Garganciuc found this review useful

The company is a joke!

Hi Vueling

More than a week ago I asked you a question via your homepage regarding my need to bring an auto-baby-seat (for the hired car at the destination). I would very much like to know if I can bring an auto-baby-seat. Is it free or do I have to pay extra charge? If extra charge how much?

Best regards
Stig
_____________________________________________________

Dear Mr/Ms Rygaard,

Thank you for contacting Vueling. In response to your e-mail we would like to indicate that for babies under two years old, a pushchair or carry cot completely folded can be transported at no extra cost.

Best regards,

Javier G.
Customer Service Department
VUELING AIRLINES S.A.

_______________________________________________________________

I asked to bring an auto-baby-seat (for car)... I can read on your homepage about pushchairs and cots... nothing about an auto-baby-seat. Please answer my question.

regards stig

______________________________

Dear Mr. Rygaard,

Thank you for contacting Vueling. In response to your e-mail we would like to indicate that an auto baby seat for car must be checked as a normal luggage.

Best regards,

Javier G.
Customer Service Department
VUELING AIRLINES S.A.

_____________________________

Hi Vueling Customer Service

I really cannot understand the luggage-prices / check in prices on your homepage or via emailing with customer-service.

Case from price-search:

Two adults traveling with a baby (15 month) - CPH to FLR to CPH:
Outbound: 20/04/2013
Departure: Copenhagen 09:45 AM
Arrival: Florence 12:00 PM
Optimum Fare:
2 Adults x 56,74€: 113,48€
1 Baby x 24,00€: 24,00€
Fees 2 x 28,25€: 56,50€
2 cases (23 kg) : 0,00€
Seat in the front/back rows: 0,00€

Return: 27/04/2013
Departure: Florence 07:00 AM
Arrival: Copenhagen 09:10 AM
Optimum Fare:
2 Adults x 69,70€ : 139,40€
1 Baby x 24,00€ : 24,00€
Fees 2 x 35,29€: 70,58€
2 cases (23 kg): 0,00€
Seat in the front/back rows: 0,00€

Total: 427,96€

We would like to bring two pieces of luggage (two normal bags max 2x 23 kg) + a (free of charge) baby pushchair + an auto baby seat for car (normal luggage)
We are checking in online in CPH and checking in online in FLR.

In the case described above I would very much like know the total price:
427,96€ + ? + ? + ? = ? € Total price of our journey.

If Vueling customer-service decide to answer this email request. I would like you to include all the massages in this email-tread. If you decide to answer my email without my question attached (like you have done so far) I consider your company as very unprofessionally and I will choose not use Vueling in the future.

Best regards
Stig
____________________________________

email-tread not included in the answer
____________________________________

Dear Mr/Ms Rygaard,

Thank you for contacting Vueling. In response to your e-mail we would like to indicate that concerning luggages there are some of our rules:

- price of luggages depends on the itinerary. Each itinerary has a different price.
- Weight limit is of 23 kg PER PERSON. It does not matter how many luggages you are carrying on.
- The object you mentioned is always considered by us as a normal object, you should check it as a normal luggage.

There is a complete exposition of luggage`s policy at the Flight Conditions that you have read and signed before paying your reservation.

Best regards,

Javier G.
Customer Service Department
VUELING AIRLINES S.A.

______________________________

Thank you for making my decision very easy. I asked very simple questions. So far you have not been answering my questions regarding the price of a auto-baby-seat (as a normal piece of luggage). I will make an effort telling my friends/business connections never to use Vueling.

You are a joke!

Vueling incapable of handing out invoices to customers

I have for 14 days now tried to retrieve an invoice for a flight done last month, without success. Both through Vuelings request site and through the phone (for which you will be charged when calling)! NO LUCK - lots of promises, but no invoice....
This is fatal when you need the invoice in business related travel i would never ever have expected not to be able to get an invoice, I guess that Vueling does not want business from companies!!!

VUELING REFUSES COMPENSATION AND BREAKS THE LAW - EU Denied Boarding Regulations 261/2004

On Sunday, February 10, I was booked on to Vueling flight VY8017 which was supposed to depart from Orly to Barcelona at 15.20 but was cancelled. I opted to take the re-routing option departing on flight VY8021 at 19.30.

Under EU Denied Boarding Regulation 261/2004, it is absolutely crystal clear that I am entitled to €250 compensation along with all my fellow passengers on cancelled VY8017. The re-routed flight left four hours, ten minutes after the one I was supposed to be on. The European Regulations state:
The (compensation) amounts stipulated are:-
250 Euro (£217) for flights under 1500 kilometres (932 miles) (Short haul)

However Vueling have replied to me three times saying I am not entitled to compensation even though I provided them with a direct link to the European Regulations so they could read the legislation for themselves.

I was a very enthustiastic fan of Vueling until Sunday - and a member of the MyVueling/Punto loyalty scheme. I am VERY disappointed that Vueling think they can fob me off with emails and ignore their legal obligations.

They have ignored my facebook comments, aside from a few stock copy/paste links to their complaints page, and have replied to (some of) my emails with stock form letter responses saying they are not liable to compensate me. Oh yes they are!!! They even refer to their own Conditions of Carriage but refer to the WRONG section (on delays and reimbursement, rather than cancellations).

I have now launched a facebook page to fight for compensation - see on.fb.me/Z5RJbX if you fancy joining in!

If I can I book with Vueling

I ve been traveling with vueling for the last 4 years....I am member of their loyalty program...and only a couple of times ( out I d say almost 40 flights Barcelona to Venice, Madrid, Milan, Naples) I suffered delays.
Once I got my flight cancelled, but I was able to leave the following morning at first time in the morning.
All in All not perfect, but 4/5 it s well deserved.
Vueling it s far and away better than Ryanair, Airone and other competitors.

Vueling bad baggage policy.

My wife and I flew from Sevilla to Copenhagen (via Barcelona ) on the 02.01.2013 . We were charged an extra €50 for our suitcases in check-in, even when we have already paid for them in our booking on the website.
We were told that the €24 that we paid for 2 suitcases was only for baggage handling from Sevilla to Barcelona only, hence we had to pay from Barcelona to Copenhagen. When we bought the tickets we understood that it's for the entire journey as the website never indicated that there will be an extra charge from Barcelona to Copenhagen. We were told that we could make a claim if we disagreed when we get home. We wrote to Vueling and they refused to give us a refund on the ground that they were in the right to charge us.
Firstly, they should indicate clearly what people are paying for when ordering tickets on their website. Secondly, they should not charge passengers double for their baggage. (€24 on the web and €50 in check- in) when it is their own fault. Thirdly, they should refund the passengers who were charged extra for baggage handling. It's not the fault of the passengers as they have acted in good faith . We will never fly Vueling again as we feel cheated by the company.

Flight Cancelled!!!

I expected my husband home yesterday (18th December) from La Caoruna where he has been visitng his mother. Did he arrive? NO.
He went to the airport to catch the flight, which he does 4 times a year, but was told the flight had been cancelled and he should have been there on the 17th. He was told that we had been sent an Email in September telling us this.Now September we were on holiday in Canada d on our return there were so many Emails that it was impossible to trawl through them all. However I did find the Email yesterday and all it says is "We're sorry, your booking has changed". No othe details, but we are told to visit www.vueling com! Have you ever tried to negotiate their website?

Anyway my husband asked to have his flight transferrred to today, but that couldn't be one. He woulhave to purchase a w ticket. With more credit card charges the amount he had to pay was 191 Euros. That is nearly twice the amount his oriinal ticket cost, And we talk about rip off Britain!

We were not sent a new Eticket for the 17th and I want to know why nobody reminded him at check in at Heathow about the cancelled return flight. Finally it would have been useful iif Vueling had included a request for a read receipt for the original Email They would then have known it had not been read.

Unfortunately there is no alternative for direct flights to La Coruna from Heathrow.

very bad company

On August 31 I flew to Barcelona with the airline VUEING flight VY7845 . My suitcase, along with many other luggage did not arrive. For a week I gave an address where I waited for the suitcase and it was not sent. I made many phone calls to the company and all calls who cost a lot of money, no one could tell me where is the suitcase. Finally I had to ship out at sea for three weeks, despite the lack of equipment that was in the suitcase.
I had to give my home address in Israel, and after two weeks the suitcase arrived in Israel.
When I got home, I sent the company expense report, and now, after a month and a half there was no response from the company.
I even wrote Email and they didn’t respond.

This airline is a rip off!

I booked two flights, not quite a round trip; Orly-Valencia-Brussels.
First I was double charged on banking charges because I had to pay each leg separately, there is no way to book separate flights and pay everything at the end so you have to pay 7.5 Euros extra charge twice. The only way not to have a banking charge is to use the Vueling visa card or I've been told later that if you call them (.75 Euros/min) you can pay the fee one time but they don't tell you that on the website.
Then it turns out that the date of the outgoing flight was not correct. I have no idea how this happened as I checked all infos twice before confirming. I called them the day after I made the reservation (at .75c a minute) with 20 days to go before the flight and they didn't want to hear anything about it...I had to pay an extra 49 Euros for the changes. Plus I expect about 10 Euros for telephone carge.
So far I haven't flown yet with them but I feel cheated already, the outgoing flight cost me more than 80 Euros over listed price as of today.
Those people behave like thieves!

Made a booking - paid - but no confirmation

on the 31.Aug I booked a flight BCN-ARN, paid with paypal and recivd a Transaction number from Paypal. However no confrimation from Vueling, I send a message by email - no reply!. 01Sep I phoned and they person said I must contact clients@vueling.com. I did but still 10 hrs after no reply from Vueling,
Would be easy for the customer support to find my booking via my name, but she refused - I must email them.

Good Airline but bad Customer support

Si puedo con Vueling - Vueling

Rápido y fácil, sin complicaciones. Incluso he reservado una vez por el móvil y también sin problemas.
Confirmación inmediata + QR para checkin (yo lo guardo como pdf en ibooks para no depender de la conexion, así que esta sería una buena cosa a añadir).
Lo que no me gusta mucho son los costes extra por no tener la tarjeta de crédito de Vueling.

muy buen trato

gracias por fantástico vuelo, tanto de ida como de vuelta, rápido sin peros y con profesionalidad
bcn malaga, y malaga bcn.
gracias

Very bad customer service - Dont pay money back

AAL-BCN-AAL: Because of the General strike in Spain for the 29th March 2012 Vueling cancled me og my wife's outgoing flight 3 days before departure. We have asked for full refund of our tickets regarding the EU Regulation 261/2004 since they did't offer us an alterntive flight. Vueling do not want to refund the full ticket only the 1 one way. It is now almost 1 month ago and we have in the meantime made complain through Trafikstyrelsen in Denmark. We are freqent travellers and we will never use Vueling again.

poca onestà commerciale

dopo aver acquistato erroneamente un servizio mai utilizzato (e non un volo), vueling non ha effettuato alcun rimborso e non c'è stato nulla da fare...
Hanno sicuramente perso un cliente!

Fattori Adolfo

Pessima assistenza.Biglietti comprati on-line con assicurazione in caso di impossibilità , richiesto di spostare la data di partenza , hanno semplicemente preteso il doppio!!!!!!!
L'impossibilità dovuta ad una influenza con febbre. Fatta la richiesta telefonica alla Europa Assistenza e la risposta è stata : " solo se và al pronto soccorso e si ricovera
"

Shocking

We took my Sister in law to Paris with us over the weekend and unfortunately booked our ticket through Vueling. My sister in law is terminally ill and one of her last wishes was to go to Paris. She's very weak and can’t do too much so we decided to pack light, small hand luggage only to save us from unnecessary waiting time at baggage claim. Rome-Paris was fine. Yesterday flying back from Paris, we were told that we would have to check in our hand luggage because "the flight is fully booked and the captain wants ALL hand luggage checked in" We were one of the first passengers to check in, we explained our problem and they wouldn’t budge. I was in shock. We stepped aside and watch other passengers boarding and when the line got longer, we gave in and just lined up again. Once we got to the counter, we were told that the supervisor decided not to let us fly because apparently "I looked at him in a bad way" by this stage I was flabbergasted/shocked and just couldn’t believe my ears. Luckily my husband managed to get us on the flight, and once on the plane, we noted that 90% of passengers had hand luggage on the plane; of course I took a photo and am really thinking about taking further action. I would never recommend this hideous airline to anybody.

Påstod jeg ingen billet havde - selvom de havde trukket pengene..

Flyselskabet har ikke styr på noget, da slet ikke deres service.

Bestilte en billet mellem Barcelona og Aalborg online, fordi den var billig. Fik slet ingen ingen bekræftigelses email som lovet, eller nogen mail overhovedet. (Tog heldigvis selv et screenshot af min booking)

1 mdr tid efter trak de pengene på firmaets mastercard og jeg skulle diske op med en regning. Skrev til dem for at få en regning, hvortil de svarede de ingen booking havde med mit navn, den dato mellem de byer - jeg havde ingen flybillet!
Skrev til dem at det kunne ikke passe, eftersom de havde hævet pengene. Men fik endnu en mail hvor de skrev, jeg ingen flybillet havde.

Fandt mit gamle screenshot frem og sendte til dem med mit navn, den dato mellem de byer, hvortil jeg fik en standard mail om, at jeg havde fået en email og at man selv kunne fremskaffe en regning online. Det havde jeg prøvet på flere gange, men deres side responderede ikke, loadeded bare i en evighed (vi har hurtig netforbindelse).

Skrev til dem igen, igen, igen.. Spurgte dem pænt om de ikke bare kunne maile mig en regning. Fik nogenlunde samme standard svar, de nægtede at sende den.

Loggede for på deres side en sen aftentime, og var heldig at komme igennem deres online system og få deres online invoice (hvor der så står proforma på - gad vide hvad firmaet siger til det).

Håber de har et fly og jeg må komme på det, når jeg skal rejse - eftersom det er min billet retur, jeg har købet hos dem..

Råd: bestil ikke hos dem og hvis du gør, sørg selv for at have beviserne iorden.

Dorte Djurhuus found this review useful

nice site, but bad telephone service

The website looks nice, booking went well. Only 2 big remarks.
1. difficult to get the boarding card
2. the mayority of passengers are not spanish speaking and the call center in Spain only speaks spanish. They even cut the line if you ask for an english speaking employee. Really amazing.

Aceptable

Es una compañía que trabaja con política diferente de la que yo estoy acostumbrada. Bastante simpatica.

Vueling simply Dishonest

In February I booked a 15:25 flight Barcelona to Santiago de Compostela for Saturday Sept 24, 2011 for two people. Started out as a 9.25 Euro fare but with all the extra's worked out at 163 Euro for 2. Still a little bit cheaper than other airlines but not much. We were on a fight schedule as our long distance bus was scheduled to arrive at the airport at 14:35. In March Vueling advised that they had changed their schedules and we were now in a 14:45 flight. We told them that the 14:45 flight was not acceptable as we could not get there in time due to the bus timetable. We asked them to put us on the next scheduled flight which at 7:25 Sunday morning a much less popular time. This was very inconvenient for us we had to cancel accommodation in Santiago de Compostela organise accommodation in Barcelona and loose half a day of out planned trip in Santiago de Compostela. We asked for some compensation for the inconvenience as well as giving us an alternative time that we could make. We pointed out that if we had wanted to change from the original time then they would charge us, so since they wanted to change the time then they should pay us something. Unbelievably their response was that since the new flight they offered was less than two hours different from what we had originally bought they would charge us 83 Euro each for the seat portion instead of the original 9.25 Euro made up of a change fee and higher price. Simply dishonest when they have made a change to suite them. I cannot find this two hour rule anywhere in the fare conditions. We emailed them back three times, told them we were not going to pay them more money for inconveniencing us. We asked them to refund our money since they had said that they were not going to supply what we original bought and we were not interested in any of the alternatives they offered. They have ignored all of our requests.
We also bought cancellation insurance through them. Strangely the page on their website to lodge a claim does not exist, and two emails to the insurance company have been ignored. Probably we cannot claim on the insurance because the insurance company will say that Vueling changing our booking to a time that we cannot make was a deliberate act. Deliberate acts are not covered.
It looks like financial transactions with Vueling only go one way. They will take your money but never give it back even if they cannot or will not deliver.

Altijd prima vluchten

Ik ben ondertussen al een aantal malen met Vueling naar Spanje gevlogen. Madrid, Barcelona, Malaga en Sevilla.

Prima maatschappij, goede prijzen en service is prima aan boord.

Moet wel zeggen dat ik vaak enkele reizen boek, zodat ik goedkoper uit ben met prijsvergelijjk dan een retourtje.

solo es low en los servicios pero no en los costes

No sé porque lo llaman compañía lowcost cuando los precios son exactamente iguales a los de AirEuropa o Spanair

no customer service, responsibility

I had a flight from London to Seville on Vueling and at the check-in counter in Heathrow I was informed by the Vueling ticket staff that I would have to purchase a return ticket in order to board the flight. I had just enough money in my bank account and was directed to an Iberia counter where I was told to purchase a 100% refundable ticket which I did. When I arrived in Seville it was never checked that I had a return ticket and when I asked for my ticket to be refunded I was shorted approximately $50.00. It was willing to deal with the inconvenience but for the result to then be that I am out $50.00 in addition to my flight is unacceptable. I have complained directly to Vueling twice in English and Spanish and they refuse to take responsibility for the directions that their own staff gave to me. Totally irresponsible and insulting customer service.

Poor sevice and worse restrictions

I had to change my family vacation plans when I was offered a new job in another Country. No amount of pleasant trying on my part or suggestions or alternatives would move Vueling off of "NO." So, as a result I am out USD$500 and will only get a single refund of about USD$75. Absolutely the worst service before, during and after. Never again.

worst

I booked a ticket for a person with a double barrel name there is only the option for one part, phoned to check left waiting 10mins paying 41cents for a minute to be told I have to change the name otherwise he wont be let on the plane and that it is my fault charged 50 euros plus commision they dont reply to emails and when they do thier english is so poor that it is un-understandable