First, I rather pay double at another company than flying with this "company" again. All the trouble we have had to get our cost back for a flight VUELING cancelled is amazing. It has been taking 5 months and now they have paid for one of the persons (we were two), but they refuse to pay for the other person because they don't believe we have a shared account. And that is just the top of the iceberg. I don't want to spend time explaining everything JUST WARN EVERYBODY from using this company. I find it insulting.
I own a travel agency in Spain and luckily I have a bit on influence on how they perform. So far I have succeeded NOT to buy Vueling tickets about 200 times for next year.....
I was traveling from Malaga to Copenhagen the 7th of November and before that I flew from Cph to Malaga on the 27th of october.
On the first flight me and my wife was given a stand by boarding, though we were at the airport 1 hour and 45 minutes before flight.
On On my flight back there was no room for my approved hand luggage and I was told to split it up in three different places.
I forgot to take with me my emptied bag, I wrote them afterwards and claimed it in english and got an answer in spanish.
They did not answer my questions until the third time I wrote.
I got a computer answer in spanish and I tried to phone them IN ENGLAND! but for more than half an hour they didn't answer me.
The computer blocked the proceeding of my mail request by putting forward 5 things and documents that I had now to deliver.
I gave up and phoned my own Copenhagen Airport about what to do. A human (what a relief) being told me to phone the local Lost luggage bureau. Simple as that
Why, why, why? I ask myself and get but one answer: they don't care for nothing but my money.
Thinking of the nice and smiling young girls on the english speaking Vueling posters everywhere, I have to say, don't let them seduce you.
Friends and I was waiting 2 hours at the check in, in Hamburg airport. They did not give us a reason why we were waiting. I guess their system was f*cked.
When we were going home again and should check our baggage in, they told us to pay 35,- Euro for each suitcase. And we had 6 suitcases! Because there was a really long queue, we did not want to complain at the counter.
I can't recommend you to buy tickets from Vueling.
He tenido un problema que además del disgusto me ha costado 135€.
Al comprar un vuelo para dos personas - (reserva J3V84S) - "supuestamente" me he equivocado. Parece que "supuestamente" he puesto el mismo nombre para las dos personas.
Digo "supuestamente" porque en la confirmación de reserva que se recibe por email solo hay fechas/horas/vuelos y el número de personas que viajan pero no los nombres.
Asi que cuando he llegado al mostrador para el check-in he descubierto que las dos plazas estaban reservadas a mí mismo nombre.
Por desgracias no tengo pruebas de que realmente me he equivocado ya que en el email de confirmación de reserva recibido no se detallan los nombres.
A parte esto, me hubiera gustado tener un simple pop-up al momento de la reserva avisándome de que los dos nombres coincidían. Y hubiera sido útil al recibir el email de confirmación de reserva ver los nombres de los pasajeros ya que de esa manera hubiera podido actuar con tiempo.
Otra cosa que poco me ha gustado ha sido el hecho de que cuando he pedido el cambio del nombre al aeropuerto – en el mostrador de Vueling - solo me hicieron el cambio para la ida y menos mal que he preguntado si el cambio era válido también por la vuelta, de no hacerlo hubiera tenido la misma sorpresa a la vuelta (y el mismo coste supongo).
Visto el coste del cambio – 135€ - me pido si Vueling no pone ningún tipo de control en la página de reservas y no envía el detalle de los nombres en el email de confirmación expresamente para poder ganar también sobre los “supuestos” errores de sus clientes.
booked a flight from barcelona to venice, checked in my bike as i was on my way to trento for world cycling championships. got to venice NO BIKE, was told it was not on plane and would get it that night,. bike not received until 2 days after. they did not answer phones and when i did kept being told on way . very distressing as i thought my bike was lost. would never fly with this company again or advise any one to do so
Frem for at flyve fra Aalborg kl. 15.30 fløj vi kl. 22.00
Fik en madkupon på 115 kr.
Klagede til Vueling, men blev aviste med en standart beskrivelse :
Please understand the limitations we find ourselves in due to factors like technical problems, bad weather conditions or air traffic control which affect the aerial transport and have a negative impact on our working system, resulting in obligatory schedule changes against our will.
Jeg ville ikke accepter et standard svar, så jeg klage til trafik styrelsen.
Så fik jeg svar tilbage igennem dem at nu ville de godt kompensere os 400€ hver.
Status i dag er at det er 85 dage siden at de skrev at de ville overføre penge inden 30 dage.
Det er 32 dage siden de skrev:"We will transfer the total amount as soon as we get the problem solved"
Det er 7 dage siden de skrev: We have contacted to our Financial Departament in order to solve the problem as soon as possible
Med andre ord, 55 dage efter de SENEST ville have betalt os tilbage, har de forsat ikke betalt.....
Vil ikke rejse med dem igen....
06/09-2013 og 27/09-2013 fik vi vores penge - Vi brugte Trafikstyrelsen, så alle pengene tilfaldt os selv, ikke nogen der skulle have % af vores penge.
As written in my formal complaint:
I am appalled by the lack of customer service skills by your employees and the lack of professionalism I encountered today.
I wanted to make a booking for a one way flight from Barcelona to Brussels on 1 October 2013 from my tablet. However, due to a technical error on your website, I was forced to choose a return flight several times even though I checked the one way box. After several attempts, I finally got the one way selection of the flight but due to my time being wasted I was rushing and mistakenly chose an earlier flight than the one I wanted. Unfortunately I didn't see this until after I made the purchase.
I immediately tried to reach your customer service to correct this and my nightmare began here.
Your automated question and reply system on your website was useless so I searched for a phone to call.
The only number that was clearly marked was the one with the +44 prefix in the UK. I called it from my Skype thinking that 10 euros credit would be enough. When I reached your agent named Miguel he told me that it's not necessary to pay the full penalty of 45 EUR since I just booked the flight. Instead he asked for an additional charge of 10 EUR to change my booking for the same date but the later flight. Of course I asked why, and he replied that it was due to change in price. I immediately checked whether there was indeed a change in the price by searching for the same flight but the price was not 10 EUR higher, it was the same as the one I paid for the earlier flight. Unfortunately my Skype credit ran out here and I tried to call the number from my mobile phone but the same person hung up on me when I tried to talk to him again and told me to call a number in Spain! VERY RUDE!
I looked for a phone number in Spain and after some searching found several numbers in Spain. But I couldn't call them from my cell phone as they are PREMIUM numbers. Nor could I call them through Skype as premium numbers are blocked on Skype.
I tried to call the HQ of Vueling in Barcelona but AGAIN, I was RUDELY hung up on by the operator who refused to connect me with customer service giving me the same numbers I could not call!
Finally I saw a third number for service - why there are 3 different phone numbers for customer service is beyond me - and this one seemed to be normal tarrif. Of course, it was nowhere nearly searchable easily.
Since I wasted credits on my phone and clearly in the rush to be able to correct my mistake, I paid for 10 EUR on Skype again and called this number. This time I got your employee Miguel AGAIN! He pretended to help me and then hung up on me mid-conversation and then refused to pick up the phone after several tries! Finally, after not giving up and wasting more money and 1 EUR left on my Skype I managed to get another colleague and asked for Miguel. She went to connect me with Miguel. I asked her, well is he available. She said she does not see him! I demanded this kind of behaviour to stop and that she helps me. She again told me it's possible to change the flight to later one but with a 10 EUR fee. I told her the price is the same for me but this time she said that the telephone fee for changing is 10 EUR and that I can always pay 45 EUR through website. I told her Miguel said that the 10 EUR are due to a price fluctuation not due to a phone fee. I asked her well which one of you is lying then. She refused to reply. I realized this is probably my only chance to get what I actually wanted with 20 cents left on my Skype. In the end I paid 35 EUR extra flight for trying to correct an honest mistake and was forced to endure extremely rude and ungrateful behaviour from your staff. I know I will never fly with Vueling if there is a choice again for the rest of my life. It seems that your tagline "Thank you for you confidence" is a one big fat lie otherwise you would treat your customers better and you would actually reimburse my incurred extra fees.
I will be leaving negative comments on your airline on all largest travel websites. With this kind of attitude your business won't make it for much longer, I'm afraid.
Both flights in both directions were delayed by about an hour and not a single member of staff apologised. Both planes had visible internal damage (e.g. to the foot rests and over-head lockers) and were very tatty. The website does not allow online check-in unless you have a European passport and their phone number is manned by people who don't make logical responses to questions (instead responding to key-words in your question). Oh, and the phone number is premium rate from the UK.
Upon attempting to check-in on the return flight, we queued for an hour at a check-in desk before being told it was another desk (there were no signs to indicate this, at all) -- another couple were put on stand-by as they were then late for check-in (even though the flight was delayed).
To add insult to injury, there is no water available on the plane, unless you buy an over-priced bottle.
Fløj med Vueling til Malaga og tilbage ultimo august 2013.
Ingen problemer ... til tiden, gennemsnitlig service ved check-ind og ombord.
Som altid ved flybilletter skal man være vågen ved bestilling, så man er klar over, hvad man egentlig har betalt for :
ekstra for kuffert,
ekstra for plads til ben,
ekstra for at bruge kreditkord
- alle de sædvanlige (vildt latterlige) gebyrer.
Vueling var stadig ca. 1000 kroner billigere på to returbilletter end nærmeste konkurrent, da det hele var talt sammen.
Så det er da ok.
Min kæreste og jeg havde min 80 årige mormor med på tur til Spanien fra den 22/8 til den 29/8, hvor vi begge veje fløj med Vueling.
Jeg var på forhånd lettere skeptisk, da jeg havde læst nogle skidte anmeldelser herinde, og jeg er flyskræk. Jeg kunne dog ikke have spildt mine bange anelser værre.
Flyet ankom og afgik til tiden både ud og hjem. Vi var endda fremme før planen i Málaga og KBH på hjemturen. Personalet på flyet begge veje var så hjælpsomme og talte fint engelsk! Flyveren var pæn og ren (ny Airbus), turen gik glat (set med rationelle øjne - jeg var rædselsslagen ;) ) og bagagen blev fint udleveret.
Jeg vil endnu engang sætte en streg under personalet - de var virkelig hjælpsomme og de var, selvom jeg lider af en irrationel frygt, rigtig gode til at tjekke til mig undervejs.
Endnu et plus var den hurtige check-in både ud og hjem. Hjem kan du endda printe boardingpass til turen hjem ud fra hjemmesiden med dit bookingnummer, så bagagen bare skal droppes i lufthavnen og køen undgås.
Jeg bliver nok aldrig helt glad for at flyve, men hvis jeg skal, så flyver jeg gerne (og trygt) med Vueling igen!
Vi havde bestilt vores billetter igennem flybillet.dk, hvor vi ikke oplevede nogle problemer overhovedet. I flyet til Barcelona var sikkerhedsinstruktionerne på spansk og meget dårligt engelsk, men ingen forsinkelser eller lignende + instruktionerne selvfølgelig var til at finde i papirudgave i flyet.
To i vores gruppe mistede sit pas undervejs på turen, hvor vi skulle have fat i Vueling for at vide, hvad de så som korrekt ID. Her oplevede vi, at de havde 5-10 telefonnumre stående på deres hjemmeside, hvor det kun var et, der virkede. Derudover var åbningstiderne meget korte til kundeservice. Vi prøvede i stedet på Facebook, hvor vi fik svar på under 5 minutter - BRUG DET I STEDET!
Hjemturen var i et nyere fly, sikkerhedsinstruktionerne var indtalt på godt spansk og engelsk, og alt i alt kan der ikke sættes en finger på noget der. Vi oplevede desuden at kørekort var ok ID, hvilket ikke er gældende for alle flyselskab.
Alt i alt, for et lavprisselskab klager vi ikke over servicen.
Skulle onsdag d. 17/7 en tur til Barcelona fra Kastrup lufthavn. Havde bestilt billetter gennem Iberia, men flyet var tilsyneladende en Vueling-maskine.
Allerede ved indtjekning var der annonceret 1½ times forsinkelse. Vi fik udleveres madkuponer a' 75 kr. via Novia. Jeg er ikke klar over, om de selv ved hvad man kan få for 75 kr. i Kastrup Lufthavn, men det er i hvert fald ikke et festmåltid, hvis der også skal være drikkevarer. Forsinkelsen blev løbende forlænget til at blive fem timer og et kvarter. Efter hårdt pres på Novia, fik vi udleveret yderligere madkuponer, denne gang af den svimlende sum a' 45 kr.... Vi forsøger via Novia at få vores rettigheder til kompensation for de godt fem timers forsinkelse oplyst, men vi får blot udleveret en lille folder, der ikke giver os svar. Vi telefonisk at kontakte både Iberia og Vueling, da vi jo havde ualmindelig god tid i lufthavnen. Dette gav heller ikke noget resultat, udover at Vueling har et kontor i Barcelona, som vi kunne henvende os. Til sidst kontakter i Trafikstyrelsen, som giver os rigtig god vejledning og svar.
Da vi endelig kommer med flyet, har man ikke engang så meget kundetække, at man udleverer lidt spiseligt eller drikkevarer.
Ankommet til Barcelona lufthavn, indgiver vi en klage med krav på kompensation på 400 euro pr. person, som meget klart står i EU reglerne. Vueling har herefter 28 dage til at behandle sagen, og på den 28. dag, får vi vores krav afvist med "en sludder for en sladder".
Vi overdrager nu sagen til Trafikstyrelsen, som er informeret om forløbet og har indvilget i at tage sagen. Så må vi se, hvad det medfører.
Alt i alt kan jeg på ingen måde anbefale, hverken Vueling eller for den sags skyld Novia, som ikke var til meget hjælp i Kastrup Lufthavn. Elendig service.
This week I had a connection flight on route Bucharest - Barcelona - Aalborg. After booking my flight, I read some terrible reviews about this company, and I must admit - I was terrified of my upcoming journey I.
Despite this, both my flights were absolutely event-free and quite pleasant nice! We took off on time (well, there was a minor, 10-minute delay from Barcelona, as they had to unload luggage for a couple of passengers that missed the flight).
Both take-offs and landings were smooth and nice. The one in Aalborg was a bit noisy, but not at all shaking. Food on plane was fair-priced, I ordered a menu with a sandwich, 0.5l drink (coke) and a snack (Pringles) and it all cost 8.50 euro.
For a low-cost airline, I think the service & flight were very good. The only reason I'm not rating it as great is because they did nothing outstanding.
The only inconvenient was the checked-in luggage policy: regardless of how many bags you bring, the weight limit is for the sum of all your bags and it's only 23 kg. Unfortunately, I found out about this after paying 34 euro for a second bag (for 2 flight segments) and did not get a refund, after deciding to bring just one bag. So pay attention to this aspect! If your checked luggage exceeds the 23 kg allowed, you'll pay 12 euro / kilo.
Vueling er super godt, vi fløj med en ny airbus 320 fra København til Alicante i august 2013.
Personalet var super hjælpsomme (snakker kun engelsk og spansk, hvilket var fint nok for os). Ca. halv pris af norwegian og sas, så kan kun anbefale Vueling.
Godt råd: Bestil optima fare, hvor man selv kan vælge pladser og få bagage med uden omkostninger :)
I have just tried to use the Vueling website to make a complaint abut the way my 94 year old mother who is a wheelchair user was treated at Barcelona airport on 10 August before boarding for London Gatwick on flight no 7824. She was made to wait for 2 hours in the check in queue although the disability team tried to organise priority check in for her. This was refused at the Vueling priority check in counter. The Barcelona disability team were devastated at her treatment, as were we. Wheelchair users are not made to queue by Easyjet or Ryanair. The customer service website is not working to deal with this complaint. My booking reference is L18B8L and I would like Vueling to contact me about this Sarah Harman
Gavin Ayling found this review useful
Her kommer en beskrivelse af et langt sagsforløb, men pointen i den beskrivelse er: Vueling begår en fejl. Det er fuldstændigt umuligt at komme i kontakt med en servicemedarbejder, telefonnumrene på siden fungerer ikke. Vi måtte få hjælp fra en andet bookingselskab for at få kontakt med flyselskabet. UHØRT.
Beskrivelse af sagsforløbet:
Søndag d. 01.juli; kl. ca. 21.00 forsøgte vi at bestille 2 billetter i flyet København-Barcelona igennem Vuelings web-site. Sidste trin i proceduren, nemlig betaling via kreditkort, sluttede med en fejl-besked "... There has been an error, please try again ..." Vi gentog bestillingsproceduren flere gange med samme negativ resultat, nemlig ovennævnt fejlbesked. Vi gentog proceduren fra en anden computer for at udelukke en mulig fejlkilde men resultatet var stadig negativ.
Vi prøvede derefter at bestille (de samme flyvninger med Vueling) igennem en anden website (www.flybillet.dk). Denne gang blev bestillingen succesfuld og vi modtog en bekræftelse via vores e-mail få minutter efter.
Stør var vores overraskelse da vi konstaterede at vores mailboks indehodt også 2 andre bekræftelser [sendt fra Vueling for de samme flyvstrækninger !!.
Som konsekvens af ovenstående havde vi nu 3 (!!) bekræftelser for de samme flyvninger, nemlig med afgang den 21.juli hhv. den 27.juli og skulle potentielt betale 3 gange.
Vi forsøgte at rette fejlen ved at henvende os telefonisk selve aften (søndag den 01.juli, kl. ca. 22) til de numre som Vueling angiver i deres website og som angivelig skulle fungere fra kl. 08 til 24. Telefonerne fungerede ikke !!
Da vi ikke kunne komme i kontakt med Vueling via det nummer der står på hjemmesiden, fik min mand (mandag d. 02.07)kontakt med Vueling på et andet nummer som han gravede ved at ringe til lufthavnen. Efter betragtelig ventetid kommer vi i kontakt med en medarbejder som forstår vores situation og indvilger i at annullere 1 af de 2 bestillinger hos Vueling men vil ikke annullere mere end én, og er ligeglade med at vi har en tredje bestilling via Flybillet, det er ikke deres problem.
Vi forsøger igen at komme i kontakt med Vueling og her er forsøg via chat:
Vueling website anfører: "... if you had any problems during the purchase ... you can speak to one of our agents via our online chat (from 8 am to midnight)"
1.forsøg søndag aften 22.30 --> resultat: "sorry no agents"
2.forsøg, mandag d.02.07.2013, kl. ca. 8.10
Welcome to Vueling. We need your question as complete as possible and in one sentence, in order to help you.
We have made a tripple (3) reservation due to problems during payment please cancel 2 of the 3 following reservations ....... .
Your request will be answered by Katherine
Thank you for contacting Vueling ------------>(det betyder at chatten er afbrudt !!)
Og sådan fortsat det i en uendelighed ...
Vi sidder nu med 2 bestillinger for de samme fly. Og det er umuligt at få kontakt med VUeling, - det er som om deres kundeservice har forskanset sig et eller andet sted på Mars. Jeg skriver en mail til Flybillet dk. og forklarer dem problemetog anmoder om at refundere vores billetter mod betaling. De tager kontakt til VUeling og ad den vej for vi begge bestillinger refunderet.
Skulle til Ibiza via Barcelona, to dage før afgang fik vi pludselig besked om at afgangen var rykket 5 timer, det passede rigtig dårligt, jeg skrev og ringede til kunde service, her fik jeg at vide at det kunne de ikke gøre noget ved men jeg kunne skrive en klage.
Det gjorde jeg, de næste 24 timer ingen svar. jeg ringede igen til vueling (da jeg ville rykke afgangen til samme tid dagen før) nu fik jeg at vide, at de havde heller ikke noget med svar af klager at gøre, men det kunne jeg skrive en klage over. det gjorde jeg. ingen svar!!!
jeg ringede igen til kunde service, det tog 34 minutter at finde ud af ingenting, til en pris af 1,5 Euro pr min. når man ringer til kunde service.
Vi tog med flyet på den nye afgang, det var forsinket så vi nået ikke det fra Barca til Ibiza, med det resultat at vi ikke fik vores bagage, efter 1 time i kø fik vi at vide at den blev leveret næste morgen kl 09.30.
Næste dag kl 11.30 havde de stadivæk ikke leveret bagagen eller ringet (den kom kl 20.30)
Da vi checket ind til hjemrejsen var vores afgang fra Barca til Kbh pludseligt (uden varsel) blevet rykket til en afgang 4 timer senere, på vuelings kontor på Ibiza, fik vi at vide at de ikke kunne hjælpe os, da vi ifølge vueling selv havde booket flyet kl 14.00 hun havde dog lidt svært ved at forklare at vi havde 5 bordingcards til 09.45 så vi blev bare afvist med besked om at tale med vueling i Barca, det gjorde vi så, deres kontor i transitten var godt lukket, så vi måtte ud igennem ankomsten, op til vuelings kontor stå i kø i 30 min. diskuterer i 20 min. stå i kø i en time for at få nye bordingcards, men så kom vi også med det fly vi skulle, vi fik godt nok ikke de sæder. med ekstra ben plads vi havde betalt for, men på det tidspunkt var vi bare glade for at de havde husket at fylde brændstof på flyet, og at de fløj til den rigtige lufthavn.
Jeg vil hellere booke en tag plads på et indisk tog, end med dette uduelige indkompatente svindelselskab.
Bo Holm Hansen
Booking code :
I have just been informed by email (We're sorry, but your flight details have been changed) that the return leg of my flight (LUX - BCN - LUX ) scheduled for end of September has been postponed by two days. I cannot accept this change and cannot get through to Vueling to try to arrange a different flight date. Of course, I could go online and change my flight for 39 EUR per leg plus any additional fees. But that is not what I want to do. The advertised customer service phone number does not exist and no one answers my emails. I guess I won't be able to experience their in-flight service as I'm not going to make this trip if they won't change it for free!
Gavin Ayling found this review useful
I've been using Vueling several times for my travels around Europe and most of the times I didn't had any problem with them, excepting an occasional airplane delay.
What I don't like about this company is that when you make your booking, they keep adding extras and the final price is quite different than the first one shown.
My flight was cancelled after 4 hours waiting at the airport with almost no communication from Vueling at all. Because of this cancellation, my holiday plans were ruined and I lost other flights/hotels bookings.
I have contacted their customer service for a proof of cancelation and the compensation I am due and they have ignored all my emails. I have been waiting for over 2 weeks for a reply and still nothing. Looking at their social network sites this seems to be a common occurrence (both the cancellation and the lack of response).
Don’t fly with them if you can avoid it!
Denne anmeldelse afspejler selvf. en serie elendige oplevelser med dette firma. Der dog hverken har mistet min bagage, aflyst fly eller udsat mig for reklamegeil som øvrige discount flyselskaber. Det er den systematiske spekulation i forhalelse af kundeklager der er den direkte årsag til den enlige stjerne. De uigennemtænkte check in løsninger, lidt svingende betalingsmuligheder på hjemmeside og personalets manglende muligheder for at rette fejl. Hvis flyselskabet alene skulle vurderes på kernekompetencen at flyve mig mellem A og B var vi på tre eller fire stjerner, men da jeg desværre er så uheldig ikke at modtage det bestille XL sæde har jeg de sidste 3 måneder byttet mails med deres kundeafdelingen.
Den direkte klage ved deres kundeservice i Barcelona lufthavn førte til hjemmesidehenvisning. Der med det samme afviste klagen. Dernæst blev klagen godkendt og refundering lovet. Det modtog jeg også efter 45 emails, en anmeldese for kreditsnyd og en indsigelse ved kreditkort selskab samt 90 dages ventetid. Man fejlede på de fleste punkter og det endelige modtaget beløb blev sendt til konto således jeg skulle betale 30 kr. for modtagelse.
Jeg påregner ikke at rejse med selksabet igen, men hvis du ikke har brug for ekstra service og tør tage satset så er de faktisk ganske habile til det der logistik, det bare alt det andet der fejler. Ledelse, kundeservice, økonomiafdeling og klageprocedure.
Fløj fra Malaga til CPH og det var ingen fornøjelse. Der er intet benplads i flyet og nogle af sæderne kan ikke ligges ned samtidigt med at andre ikke kan rejses, og altså ligger ned konstant - og så er det ikke sjovt at sidde bagved! Desuden snakkede personalet dårligt engelsk, og når man fik informationer i højtalerne foregik det på spansk og derefter på uforståeligt engelsk. Desuden var der turbulens i 1 1/2 time, hvilket betød at man skulle spænde sikkerhedsbælter og vi fik strenge ordre om at vi ikke måtte benytte toiletterne, selvom andre i flyet gerne måtte. Kan ikke anbefales.
Yesterday I wanted to buy a round trip ticket CPH-ALC to my sister, but I got the message 'an error has occurred, try again' (I have a screendump). I did so, but afterwards I realized, that I have bought the same ticket twice with booking references: D1CE5Y and KYRGUA. This is obviously a mistake, so could you please delete one of the bookings and return the money? I have tried to reach you by phone and email formula on your website, but no one answers...?
Thank you in advance!
I had seen ads for the company and at first everything seemed quite good. We booked our tickets and as there were no possibility of checking in luggage we just assumed, that the tickets included the normal 20 kg. luggage even though it was a 'yellow' flight company. Arriving to the airport, we found out, that it wasn't the case. We had to pay extra (20 euro each bag) for the bags compared to booking it online. This were we told when checking in, but after having checked them in, we found out that the price had risen till 35 euros pr. bag.
Arriving to Barcelona, we wanted to prepay/check our bags - but it was not possible, as we had already "begun our trip". We tried to call several numbers, but none existed.
We couldn't get answers from the homepage and haven't heard from them after contacting them.
Thus, we ended up paying 70 euros extra for getting our bags to and from Barcelona.
I really wish a had viewed their truspilot-profile before booking that flight! Never fly Vueling it seems!
I bought the ticket Madrid-Vienna. SInce they did not have a direct flight, I had to fly via Barcelona. I booked 2 luggages. The wrote to me 2 BAG 23 KG. Obviously, I thought, that each bag is 23 kg, but it was 2 luggages who can have together 23 kg. My second 20kg luggage was then to cost 480 euros, as I was charged 12 euros for a kg and I had two flights, one to barcelona and from BCN to Vienna. This was crazy, I had to run to courier to deiver it for 300 euros!!!
And what really pissed me off, was the attitude of the staff. They were so rude and laughing(!!!) at the fact that another customer made this mistake, which in their words happen here 'on dayly basis'. I never fly with Vueling again.
My 26 weeks pregnant girlfriend and I had the unpleasant experience of flying from Malaga to Copenhagen yesterday. I'm a tall guy so when we checked in, I asked if I could be seated at the emergency exit, as the seats have more legroom there. No problem, the answer was, as long as we paid 14 EUROs each. We agreed, got a slip to pay at an official Vueling stand and went and paid and got a reciept.
When we were in the plane a stewardess asked if my girlfriend was pregnant, which we of course confirmed. The stewardess then told us we could not sit at the emergency exit as a pregnant woman cannot do the services needed in an emergency. When I asked why they had accepted the extra 28 EUROS for seats they knew we weren't allowed to sit in, we were told that they could of course not know my girlfriend was pregnant and that was just too bad and our own fault as we had booked the ticket as an Iberia booking. When told the purchase was done ind the airport, we were told that we could get a refund if we wrote a complaint to Vueling, but we still had to move. We told har that that was not acceptable. She the gave up, called another stewardess, who again told us it was company policy and that we had to move.
After a time we found a solution, by which we would get other seats under take-off and landing and remain in the emergency seats for the remainder of the trip.
Then a third stewardess, Marta, arrived and asked "What is your problem". We told her, that we didn't have a problem, Vueling did, and that we seemed to have come to an accomadation that would solve Vuelings problem. She didn't seem to be interested in what we said, proceeded to threaten my pregnant girlfriend by pointing a finger in her face and ask her if would like to be kicked off the plane. I told har that we simply weren't happy with being swindled by the Vueling employees in the check-in counter and the Vueling counter hours earlier. She then choose to lie and say that Vueling wasn't bound by what people in the check in counter did, as they weren't employed by Vueling, and demanded that we move immediatly or else. I told har that not only was Vueling responsible by European comercial law by any purchase made through their agents, that is the people at check-in, also the Vueling desk was actually where money was handed over. I asked her to stop blatantly lying and issue threats, and told her to reimburse us if she wanted us moved and didn't accept the agreement we had just made with her collegues. She then stomped off.
All this took place while boarding proceeded around us, so we had no idea where we could go and sit during the altercation and could therfore not move to other seats as we couldn't know if there were other seats available. After boarding we were herded to the back of the plane and two other passengers switched seats with us during take-off and landing.
Need I said no apologies were made and we were not reimbursed?
I'm furious at the awful way Vueling treats a pegnant woman. It is simly not acceptable and the very least they could do was to properly apologize and refund the extra costs we paid and were denied the produkt for which we paid.
If you are pregnant - don't fly Vueling. If you don't condone the above behavior - don't fly Vueling. In fact - don't fly Vueling.
I booked a flight to Lyon leaving May 23rd, 2013 at 17h. They cancelled the flight and changed it to a morning flight leaving at 9:55. Yhey sent the e-mail the night before at 6:15. I did not check my e-mails until the morning of the flight. Because it was so late, we had to spend 30 euros on a taxi, but we made the morning flight.
When I asked for compensation, they quoted a general statement about "extraordinary circumstances". But they denied my request, and won't give me the reason for the cancellation. How do I know there were extraordinary circumstances if they won't tell me. They are very evasive and obviously do not want to pay any money, though their policy says they should if a flight is cancelled without 15 days notice.
I ask them to tell me the specific reason for the cancellation and to refund my money.
I lost my luggage on the way from Madrid to Naples, via Barcelona flight V6500. A single black suitcase, meanwhile the other 2 passengers I was with found their bags after 2 hours.
The airline was also extremely unresponsive when the complaint was made. Looking forward to receiving my suitcase within the next 24 hours!
I booked two tickets from Bucharest to Barcelona, 18-21 May on March 19. On April 15th Vueling let me know the flight dates were changed to 15-21 May. I could not use them starting with 15 May (3 days difference than what I bought!!!). They agreed to refund only half of the trip because the returning dates were not changed. I didn't see my half trip money yet, hopefully they'll end up in my account. This is OUTRAGEOUS, I lost money in hotel reservation as well because of them.
My reference number, in case Vueling is interested: [SR_Number: 1-1477060139]
I strongly recommend you choose some other air travel company.
Thor Kidmose found this review useful
I have found it is impossible to get a refund of the flight tickets from Vueling.
A strike by Iberia staff affected our flight and we chose to get our tickets refunded. So fare (39 days) I have not received the refund. I have been in contact with Vueling whom states they have transferred they payment on the 15th of feb 2013. I requested them to show the bank transfer so I could contact my local bank in order for them to locate the refund, instead they inform it is I whom has to show my bank statement. I have agreed to show my bank statement where they payment of the tickets are made from and where it also shows that I have not received the refund. Final Vueling agrees to show me their bank transfer, but instead of showing a real bank transfer they just sent a screen picture of their computer program showing that refund has been approved. I have asked them to show a real bank transfer but until now without luck.
I will not recommend that you fly with Vueling as they are hard to communicate with and do not seem to value their customers.
Vueling if you are to comment this then my reference number in your system is 1-1338055457 // VDMYQH
Having this post on Trustpilot and a note on Vuelings facebook page has showed me that other people has encountered the same issue. I have therefor created a website to to warn people of flying with Vueling.
Cristina Garganciuc found this review useful
More than a week ago I asked you a question via your homepage regarding my need to bring an auto-baby-seat (for the hired car at the destination). I would very much like to know if I can bring an auto-baby-seat. Is it free or do I have to pay extra charge? If extra charge how much?
Dear Mr/Ms Rygaard,
Thank you for contacting Vueling. In response to your e-mail we would like to indicate that for babies under two years old, a pushchair or carry cot completely folded can be transported at no extra cost.
Customer Service Department
VUELING AIRLINES S.A.
I asked to bring an auto-baby-seat (for car)... I can read on your homepage about pushchairs and cots... nothing about an auto-baby-seat. Please answer my question.
Dear Mr. Rygaard,
Thank you for contacting Vueling. In response to your e-mail we would like to indicate that an auto baby seat for car must be checked as a normal luggage.
Customer Service Department
VUELING AIRLINES S.A.
Hi Vueling Customer Service
I really cannot understand the luggage-prices / check in prices on your homepage or via emailing with customer-service.
Case from price-search:
Two adults traveling with a baby (15 month) - CPH to FLR to CPH:
Departure: Copenhagen 09:45 AM
Arrival: Florence 12:00 PM
2 Adults x 56,74€: 113,48€
1 Baby x 24,00€: 24,00€
Fees 2 x 28,25€: 56,50€
2 cases (23 kg) : 0,00€
Seat in the front/back rows: 0,00€
Departure: Florence 07:00 AM
Arrival: Copenhagen 09:10 AM
2 Adults x 69,70€ : 139,40€
1 Baby x 24,00€ : 24,00€
Fees 2 x 35,29€: 70,58€
2 cases (23 kg): 0,00€
Seat in the front/back rows: 0,00€
We would like to bring two pieces of luggage (two normal bags max 2x 23 kg) + a (free of charge) baby pushchair + an auto baby seat for car (normal luggage)
We are checking in online in CPH and checking in online in FLR.
In the case described above I would very much like know the total price:
427,96€ + ? + ? + ? = ? € Total price of our journey.
If Vueling customer-service decide to answer this email request. I would like you to include all the massages in this email-tread. If you decide to answer my email without my question attached (like you have done so far) I consider your company as very unprofessionally and I will choose not use Vueling in the future.
email-tread not included in the answer
Dear Mr/Ms Rygaard,
Thank you for contacting Vueling. In response to your e-mail we would like to indicate that concerning luggages there are some of our rules:
- price of luggages depends on the itinerary. Each itinerary has a different price.
- Weight limit is of 23 kg PER PERSON. It does not matter how many luggages you are carrying on.
- The object you mentioned is always considered by us as a normal object, you should check it as a normal luggage.
There is a complete exposition of luggage`s policy at the Flight Conditions that you have read and signed before paying your reservation.
Customer Service Department
VUELING AIRLINES S.A.
Thank you for making my decision very easy. I asked very simple questions. So far you have not been answering my questions regarding the price of a auto-baby-seat (as a normal piece of luggage). I will make an effort telling my friends/business connections never to use Vueling.
You are a joke!
I have for 14 days now tried to retrieve an invoice for a flight done last month, without success. Both through Vuelings request site and through the phone (for which you will be charged when calling)! NO LUCK - lots of promises, but no invoice....
This is fatal when you need the invoice in business related travel i would never ever have expected not to be able to get an invoice, I guess that Vueling does not want business from companies!!!
On Sunday, February 10, I was booked on to Vueling flight VY8017 which was supposed to depart from Orly to Barcelona at 15.20 but was cancelled. I opted to take the re-routing option departing on flight VY8021 at 19.30.
Under EU Denied Boarding Regulation 261/2004, it is absolutely crystal clear that I am entitled to €250 compensation along with all my fellow passengers on cancelled VY8017. The re-routed flight left four hours, ten minutes after the one I was supposed to be on. The European Regulations state:
The (compensation) amounts stipulated are:-
250 Euro (£217) for flights under 1500 kilometres (932 miles) (Short haul)
However Vueling have replied to me three times saying I am not entitled to compensation even though I provided them with a direct link to the European Regulations so they could read the legislation for themselves.
I was a very enthustiastic fan of Vueling until Sunday - and a member of the MyVueling/Punto loyalty scheme. I am VERY disappointed that Vueling think they can fob me off with emails and ignore their legal obligations.
They have ignored my facebook comments, aside from a few stock copy/paste links to their complaints page, and have replied to (some of) my emails with stock form letter responses saying they are not liable to compensate me. Oh yes they are!!! They even refer to their own Conditions of Carriage but refer to the WRONG section (on delays and reimbursement, rather than cancellations).
I have now launched a facebook page to fight for compensation - see on.fb.me/Z5RJbX if you fancy joining in!
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