Hvis man nyder en flyvetur med godt rusk i sæderne, kan jeg på det kraftigste anbefale Veuling! Under landing er der både chance for nakkesmæld og hjernerystelse, hvilket betyder at man med hånden på hjertet kan sige at Veuling sørger for at man kommer hjem fra sine rejser med "minder" for livet!
Men klogefolk siger jo også; "You gotta risk it, to get the biscuit!"
Forrige fredag købte jeg online to flybilleter fra København til Malaga hos Vueling til 99,99 € pr. Stk. Jeg havde læst på Vuelings hjemmeside under "We are Vueling, FAQ", hvor de skriver således "price on the ticket mainly depends on three things: the fare you choose, how far in advance you buy it and how full the plane is. Basically, this means you can choose the type of ticket, the earlier you buy, the cheaper it will be, and the price of the ticket rises as the plane gets filled."
Så jeg havde tillid til at det var en god ide at købe billetterne allerede nu, selvom der er over 2 måneder til vi skal rejse. Præcis en uge efter at jeg havde købt mine billetter var jeg inde og kigge på Vuelings hjemmeside igen, og ser til min store overraskelse at de billetter jeg en uge forinden havde betalt 99,99 € for, var sat ned til 59,99 €. Det gjorde mig vred og skuffet over at man ikke kan stole på det Vueling skriver på deres hjemmeside, og jeg skrev straks en klage til dem. Jeg fik et undvigende svar tilbage, hvor de overhovedet ikke forholdt sig til det de lover på deres hjemmeside. Jeg skrev til dem igen og fik, som forventet igen et undvigende svar. De forholdt sig overhovedet ikke til min henvendelse om at de misleder deres kunder til at købe billetterne tidligt for at få dem så billigt som muligt Jeg har skrevet til dem for 3. gang og som forventet uden at få svar. Det er ufatteligt at Vueling ikke tager sandheden alvorligt. Ikke så sært at de generlet får så mange dårlige anmeldelser De burde tage sig sammen !
Jeg havde købt en rejse fra København til Malaga og betalte 90 euro for at få en golfbag med som vejede 17 kg.. Ved check ind i Malaga blev det påstået at jeg skulle betale yderligere 70 euro. Jeg kunne ikke forstå det ,da det fremgik af billetten at jeg havde betalt for transporten af golf bag. På bag coweren blev der hæftet en baggage snip på hvor der stod 2 bags/30 og jeg blev under protest bedt om at gå til Vuelink og indbetale 70 euro. For ikke at genere de øvrige rejsende betalte jeg beløbet og regnede med at jeg kunne kontakte Vuelink når jeg kom og få pengene refunderet . Men de nægter at betale pengene tilbage uden nogen som helst begrundelse. Jeg vil aldrig mere benytte mig af det elendige selskab Holger Falk
Har aldrig oplevet noget så ubehøvlet på min tur fra Kbh - BCN 02.10.13 Aldrig har en stewardesse opført sig så dårligt og været så fræk. hun burde fyres lige på stedet! Ryan Air og Vueling er bestemt noget jeg vil advare folk imod. Det er billigt og det benytter de sig af i form af mangel og slet ingen service.
We were flying from Gatwick to Barcelona to connect with a cruise ship. On the tarmac while taxiing the plane developed a hydraulics fault - we returned to terminal. Returning to the information desk in the terminal we waited for a representative to come from Vueling. The guy that came was Spanish and could speak very little English - absolutely useless. We said we want our bags so we can catch another flight as it was unlikely the flight would leave in time for our connection, 3 hours later and with no sign of this flight having a departure time we got our luggage back - because of this we had no chance of connection to our cruise ship. We were advised to claim back from Veuling our outbound flight by the Servisair desk and booked a flight to Tunisia to catch up with our cruise 2 days later. Returning from our trip we have had a nightmare trying to explain to the staff at Vueling that we DID NOT GET ON THE FLIGHT TO BARCELONA, the flight was over 5 hours delayed and we missed our connection. I had to get from them confirmation of the fact that the flight was delayed over 5 hours(I still think they blieve we were on their flight out) for our insurance and emailing them was fruitless, they kept sending back the same reply. Eventually I had to call them on a high rate number (80p per minute) to get them to send this letter. 4 weeks later I still get the same reply from them about the outbound flight and they refuse to pay saying they have complied with European regulations. I will never go near this appalling airline ever again. When something goes wrong - that is when you find out how good a company is in dealing with your problem. Vueling do not care about you if you have a problem so beware they will try and cheat you out of a refund. I shall be getting in touch with the Airlines Authority about their misconduct.
I travelled with Vueling airlines on Monday the 13th of January 2014 from Las Palmas to Barcelona. On been seated I realised my seat was broken and would not remain in the upright position. This is against Federal Aviation Regulations for take off and landings. Despite bringing this to the cabin crews attention I wasnt moved or offered a different seat despite the plane not been full. Passengers behind me asked me to put my seat up which I couldnt do and I was asked by other cabin crew staff to put my seat up. Despite explaining once again that I couldnt do this they again wouldnt move me. My airline reference is XYVDSD and my flight time was at 16.00 on Monday 13th January 2014. I would like to know why this was allowed to happen and a Vueling representative to contact me on the details given. What should of been a relaxed flight was a awful experience.
He utilizado varias veces Vueling en el último año y la mayoría de vuelos salían con retraso. Poco a poco estoy notando un cambio y hay menos retrasos. Sin duda los retrasos es lo que todos los viajeros queremos evitar.
Lo que me gusta de Vueling es el tipo de lenguaje que utilizan para comunicarse con los clientes en su web, en las revistas a bordo... También me gusta mucho la selección musical.
Lo que menos me gusta son los criterios utilizados para el equipaje de mano. Yo pago por poder embarcar una maleta y un bulto de mano pero cuando llego al avión veo a muchos pasajeros con dos y tres bultos que ocupan toda la zona de equipaje... eso hay que mejorarlo para ser justos con los demás pasajeros.
Aldrig har jeg oplevet et flyselskab med et så dårlig bookingsite. Det er totalt umulig at booke en billet til et af deres fly dér og eftersom der ikke er muligt andre steder at gøre det, forstår jeg simpel hen ikke, at selskabet ikke for længe siden har fået styr på deres hjemmeside, men måske ønsker de ikke at sælge billetter. Man bliver kastet af og sitet er så langsom, så selv en snegl vil have overhalet den inden næste side viser sig - hvis den overhovedet viser sig. Jeg blev så glad, da jeg så annoncer for Vueling, der ville begynde at flyve mellem Firenze og København. Jeg har savnet at der var en flyvning på denne rute, men glæden blev altså ultrakort. Fatter det ikke!!
I used this airline twice and unfortunately, the second time the flight was changed and we had to leave Tenerife one day earlier. It's bad because our hotel didn't want to refund last night. I don't know if I will use them again, but too many negative reviews here. The only good thing - their price.
Due to the bad weather, the 24/12/13 the North Terminal at Gatwick was affected by a power cut and it was a complete mess. This is not Vueling's fault, of course and we, the passenger of flight VY7823 had more luck than other people because at leat we could fly even if it was 2 hours later... My problem with Vueling is how bad they handled and still do the situation.
After checking in the suitcase, we had to pull it ourselves into a wheeled container, that in theory will be carried by the staff to the plane. Well, when we finally landed in Barcelona, we waited during 1 hour for our luggage to come out, just to be notified that the plane flew without luggage... Couldn't they have told this to us before, instead of making us wait? We had then to fill in a form with the details of our luggage to allow them to find it. We were told that all the suitcases will be transported to Barcelona in different flights and that the estimated period to solve the issue was of 24/48 hours.
Well, 4 days have already gone by, and not only I don't have my suitcase yet, but they don't even know where it is... During this 4 days, I have been calling to Vueling and the service is horrible and appaling: Rude and cheecky staff that don't allow you to speak, that refuse you your right to talk to a supervisor, that do not record correctly the details of the missing lugagge, and that they talk to you in Portuguese when you have asked to speak in Spanish.
I also wrote a claim about my missing suitcase, and the resolution they sent is a silly template talking about hand luggage, that has nothing to do with my problem... Do they even read???
Compañía de bajo coste, lo que significa que vas como una sardina enlatada. Eso sí, puedes encontrar buenos precios (aunque ultimamente suben como la espuma) pero no es tan malo como ryanair! Entre los dos, escojo sin duda alguna éste!
First, I rather pay double at another company than flying with this "company" again. All the trouble we have had to get our cost back for a flight VUELING cancelled is amazing. It has been taking 5 months and now they have paid for one of the persons (we were two), but they refuse to pay for the other person because they don't believe we have a shared account. And that is just the top of the iceberg. I don't want to spend time explaining everything JUST WARN EVERYBODY from using this company. I find it insulting. I own a travel agency in Spain and luckily I have a bit on influence on how they perform. So far I have succeeded NOT to buy Vueling tickets about 200 times for next year.....
I was traveling from Malaga to Copenhagen the 7th of November and before that I flew from Cph to Malaga on the 27th of october.
On the first flight me and my wife was given a stand by boarding, though we were at the airport 1 hour and 45 minutes before flight. On On my flight back there was no room for my approved hand luggage and I was told to split it up in three different places. I forgot to take with me my emptied bag, I wrote them afterwards and claimed it in english and got an answer in spanish. They did not answer my questions until the third time I wrote. I got a computer answer in spanish and I tried to phone them IN ENGLAND! but for more than half an hour they didn't answer me. The computer blocked the proceeding of my mail request by putting forward 5 things and documents that I had now to deliver. I gave up and phoned my own Copenhagen Airport about what to do. A human (what a relief) being told me to phone the local Lost luggage bureau. Simple as that Why, why, why? I ask myself and get but one answer: they don't care for nothing but my money. Thinking of the nice and smiling young girls on the english speaking Vueling posters everywhere, I have to say, don't let them seduce you.
Friends and I was waiting 2 hours at the check in, in Hamburg airport. They did not give us a reason why we were waiting. I guess their system was f*cked.
When we were going home again and should check our baggage in, they told us to pay 35,- Euro for each suitcase. And we had 6 suitcases! Because there was a really long queue, we did not want to complain at the counter.
I can't recommend you to buy tickets from Vueling.