I love the quality of waitrose products but have in the past had reason to complain about the number of substitutions I have had and the short shelf life when ordering online for delivery from the Banstead branch. (Hasten to add, despite this, have always been delighted with drivers - on time, courteous, helpful and fantastic ambassadors for the company). Credit where credit is due though since I have brought this to their attention my orders seem to have been picked with a lot more care and the use by dates have been much better. I still maybe get 5 or 6 substitutions but this is to be expected with any online weekly shop wherever ordered (it was in excess of 1/3rd of my order being unavailable/substituted - 20 items sometimes, that I objected to and had to wonder what was happening with stock control...) The issue with majority of items having a use by date of 1/2/3 days seems to have gone and I am back to being delighted with them. Definately worth the small premium paid for quality produce and customer service dept who actually care and act. Was not a happy bunny in respect of online shopping but they have redeemed themselves and am happy to recommend.
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