We enjoy the shopping and the choice and quality. The floor staff are very helpfull as are deli, bakery and butchers. However, checkout is dreadful. Many staff will not even start until one is poised to start packing their own groceries. Plastic bags are hard to open. Checkout staff actually sit and lag and are not even ppolite (Barnet - Spires). As a business process expert, I could improve your checkout by 150% and lower your cost by 30% within a year with improved customer service
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