Clean, well-laid out stores. Reasonable value but, in attempting to compete with the Sainsburys and Tescos they've lost their USP of hard-to-find ingredients. For example, they used to sell unusual cuts of beef, which seem to have disappeared from the butcher's counters I've seen in local stores and in the SouthWest in recent weeks.
My local Waitrose ran out of salad greens a few weeks ago at 3:00p.m. On a Friday. No apologies, just a chain of blame. That said, they seem to have learned the lesson and it's not happened since.
Not quite the "must-go-to" grocery destination it used to be
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