Waitrose reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good but not as good as you were

The Nottingham town centre store is always busy with a nice atmosphere BUT the wall behind the cash tills is really dirty and terribly chipped and scraped. It has been this way for over a year in spite of my writing a personal letter to the General Manager 4 months ago, and also a letter to Customer Services over a year ago. I mentioned it to a lady on the tills recently and she said "Oh I know what you mean - we keep complaining about it but nothing is done" Even when writing a personal letter to the General Manager (by name and marked personal) I only received a photocopy of a photocopy of a standard letter. Just not good enough Mr Waitrose and certainly not Partnership. This wonderful company is "owned" by its employees. Too bad that there are a few who are letting down the founder - Mr Speedon Lewis I think. Come on Waitrose! I spend over £25.00 every day in your store so the profit on my annual purchases alone would pay for a decorator. .

Well, here we are and it's 21 June 2013 and surprise surprise nothing has changed and the wall and the dirt get worse. Never knowingly listening to the customer! Down to 2* and counting.
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