Poor customer service.
found useful by 1 person
I tried Waitrose deliver because I was sent some money off vouchers with my partnership card (John Lewis credit card). The problem I had was when I ordered 21 of an item instead of 2, my own fault but the way you have to order didn't help. The driver said this was no problem he would take them back and I would get a credit. This took three months and nine phone calls! Each time I called the customer service people were very polite and apologetic but didn't do what they said they would do. Also I didn't get the right amount of credit.