Waitrose reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fantastic service when I had a problem

Having finished a long day and done a weekend shop at the super new store in Staratford upon Avon, I discovered I had left me credit cards at home in my briefcase...nightmare on a Friday night at rush hour! The young lady on checkout trusted me to go and talk to customer services, the young man who was honest enough to say he did not know company policy on this matter but would find out how he could help and then the absolute courtesy of the manager who totally empathised with my situation , understood my tiredness and was sensible to obtain security information and get card details from my husband to enable me to continue, was exemplarary to customer focus and and understanding
I have many supermarkets to choose from in the llocale and have used waitrose since opening...after this experience I will use them whenever I can....the manger was first class..and I would employ him ( my company records 5 star customer satisfaction and 98 % customer referrals so I know what counts)
Well done
Mrs Parry Stratford upon Avon
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