Waitrose reviewed by

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

AVOID Waitrose Raynes Park Store – shopping there is horrible!

The manager/director of this store has a very crude method for implementing monitoring and security procedures. On the occasions that I visited the store, an overzealous staff (or the manager/director himself) would tail me as if I will shoplift something. It is extremely uncomfortable, verging on insulting.

Sometime ago, I visited the store to grab a couple of items quickly as I was cooking something in the oven (I am a local resident of Raynes Park and live just across the Waitrose store). The manager/director aggressively chased me around the store. As I approached a sales assistant, standing at the vegetable section, to ask where I can get some radish, the manager/director tried to block me forthright. He was probably thinking I was going to run for the exit, which was a distant 10-15 meters away.

I see no way that this behaviour, can be justified, even more so from a senior manager. It is both brutal and absurd. The only time a store staff can chase a customer is when the person walks out the store (not within it) without paying. I can only think of this manager/director as rough (a scum in a badly fitting suit and cheap looking shoes, perhaps more accurately) as he certainly has his own version of creating an unforgettably unpleasant customer shopping experience.
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