ive been shopping at waitrose for 15 years (bromley south and beckenham branches) and recently noticed that they seem to be slacking these days. staff politeness hit and miss, dirty toilets, empty shelves, aisles blocked with shelf stackers and personal shoppers. always discontinuing popular products, and very slow to get new products in stock. regular long waits at the understaffed customer services desk to use 'quick-check'. sometimes quicker to just queue. so today was the last straw. just had an altercation with the guy on the car park gate at the bromley south branch. week in and week out in spend £200+. he absolutely knows my face. so today i could not locate my car park ticket. showed him my receipt for nearly £90 - stoney-faced he announced that 'it doesnt matter how much you spend, you need a ticket'. really?? i offered to pay but he wasnt so sure of himself that he would take my money. so, stuff this. sick and tired of being over charged for such 'service'. i am off to your competitors
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