Waitrose reviewed by

London, GB

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Putting the WAIT in online delivery...................

Waitrose delivery is unreliable at best and at worst does not even arrive on the day !!
Twice now in 4 weeks i have booked a delivery slot , not received any communication , have not received my delivery only to find when i log on that my money has been taken and my Account is showing that my delivery was made , after phoning the branch i am told that hopefully my goods will be delivered in the morning ? . The other 2 times it arrived an hour outside the 2 hour delivery slot , who would have thought South London was so treacherous ? At no time did they make any attempt to phone , text or email with an explanation .Only when i called them was i told "computer malfunction" , if you want Waitrose food delivered on the correct day and time the use Ocado , because Waitrose.con is terrible and is damaging the brand name.
    Comment (?)