Thought it was just me until I read the Daily Mail
I regularly shop in the food & home store in Rushden, the reason being I find it overall a good experience compared to other supermarkets. I used to quite often use the café which served nice coffee with a complimentary biscuit and added to the whole shopping experience. Then came along the free coffee with a "My Waitrose Card" and I can't believe how much the café has changed. They changed the coffee machine and the coffee is no where near as good, you don't get your biscuit, the staff are always stressed, the tables are frequently dirty, the queues massive and I no longer bother......as for wandering around the store with hot coffee.....No Thanks!