Ordered for the first time a few months ago from my local store (torquay), and the driver forgot to bring up half of my shopping to the door, and just drove off! Needless to say that a few items were badly damaged and dates were terrible...So I rang up my local store and one of the girls were extremely rude, I ordered to speak to the store manager and he ordered the forgot shopping back to my house and also gave me a full refund.
So a few months later (last week) I decided to give them another try, the delivery came yesterday and once again 7 items were severely damaged, including cracked eggs and squashed pastries. The mere fact that they also give you reduced items is rediculous as well, dates were also terrible and required me to eat everything within 2-3 days LOL! So i rang customer service, the man was very helpful, and refunded me half my shop.
This shouldn't be happening, regardless of the refunds given, they are ruining their brilliant reputation they have instore. I normally cannot afford to shop here and usually shop at Asda or Sburys, but I like to try Waitrose food now and again so I'm willing to spend the money. Each of the times I have changed to ordering from Waitrose, it's been a dreadful experience. So stay clear, the previous reviews don't lie as well.
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