Waitrose reviewed by

London, GB

6 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Never Delivered Within Specified Time Slot

I usually shop in-store but thought I'd try their online service while I was heavily pregnant and couldn't get to the shops. I ordered from them 4 times and every single time the delivery arrived outside of my chosen slot - by about an hour each time. Their customer services didn't seem too concerned about it, and I never got an apology from the driver on any of the 4 occasions. After calling on 2 occasions I realised there is actually no point in calling because by the time they have managed to get in touch with the delivery driver, found out their location and called me back to let me know, the delivery had arrived. Thought online shopping would save me a lot of hassle, but after those experiences, I think it would have been less hassle for me to just go to the shops, even at 37 weeks pregnant!
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