Clean, well-laid out stores. Reasonable value but, in attempting to compete with the Sainsburys and Tescos they've lost their USP of hard-to-find ingredients. For example, they used to sell unusual cuts of beef, which seem to have disappeared from the butcher's counters I've seen in local stores and in the SouthWest in recent weeks.
My local Waitrose ran out of salad greens a few weeks ago at 3:00p.m. On a Friday. No apologies, just a chain of blame. That said, they seem to have learned the lesson and it's not happened since.
Not quite the "must-go-to" grocery destination it used to be
Amongst the supermarkets Waitrose has the tidiest and cleanes look. No other supermarket comes close to Waitrose on aesthetic appearance. It is myth to believe that one can not get value for money at Waitrose. Quality is an important indicator that goes hand in hand with the price.
Love Waitrose! Most of there stores are really nice, and I actually enjoy shopping in them. I especially love the new Canary Wharf store, although they could use some help with keeping the shelves stocked. Given my experience with Ocado I am now going to give Waitrose a try and I expect to be impressed given my history with Waitrose.
Always friendly, polite and helpful. Quality products
Fruit and veg sections need overhauling. When a cheapie supermarket like Morrisons has a better F&V section and sometimes better quality produce it's time to overhaul what you offer.
We have 2 Waitrose stores near us, both need to raise their game.
We enjoy the shopping and the choice and quality. The floor staff are very helpfull as are deli, bakery and butchers. However, checkout is dreadful. Many staff will not even start until one is poised to start packing their own groceries. Plastic bags are hard to open. Checkout staff actually sit and lag and are not even ppolite (Barnet - Spires). As a business process expert, I could improve your checkout by 150% and lower your cost by 30% within a year with improved customer service
I love the quality of waitrose products but have in the past had reason to complain about the number of substitutions I have had and the short shelf life when ordering online for delivery from the Banstead branch. (Hasten to add, despite this, have always been delighted with drivers - on time, courteous, helpful and fantastic ambassadors for the company). Credit where credit is due though since I have brought this to their attention my orders seem to have been picked with a lot more care and the use by dates have been much better. I still maybe get 5 or 6 substitutions but this is to be expected with any online weekly shop wherever ordered (it was in excess of 1/3rd of my order being unavailable/substituted - 20 items sometimes, that I objected to and had to wonder what was happening with stock control...) The issue with majority of items having a use by date of 1/2/3 days seems to have gone and I am back to being delighted with them. Definately worth the small premium paid for quality produce and customer service dept who actually care and act. Was not a happy bunny in respect of online shopping but they have redeemed themselves and am happy to recommend.
Waitrose moved to Guernsey a few years ago and to be honest i didnt go for ages as i was a CO OP shopper.
I am so glad i did in the end though as i love their products and the choice they offer. My one gripe would that they could be a little more competetive on some of the branded items but saying that I cant fault the quality of there fruit and veg and the variety of items they stock.
I think i shop there more than any other store now even if it occasionally costs me a few more pence as you get what you pay for!
I had been having problems with my Partnership Card and found it difficult to follow the instructions given by the recorded voice on the phone. The young woman on the Reception Desk listened to it and then explained to me exactly what I should do. I followed the advice and Hey Presto my card is working again.
Just had first grocery delivery with the delivery guy wheeling 4 crates up 20 steps to our top floor flat (despite us protesting that he shouldn't!). Makes it all very easy and very impressed, intend to use them regularly.
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