Great products, nice staff, great mag. Only one thing for me, my local branch is Southsea which is hideous at the weekend and I avoid it like the plague. Please make it bigger and therefore a more pleasant experience, myself and my colleagues won't go there at the weekend.
I do most of my shopping on line and get free delivery.
The orders are always well packed and sensible substitutes provided were necessary. The delivery staff always give me the option of refusing the substituted items.
Deliveries have always been made during the 2 hour time slot agreed on and the staff are always smart, polite and helpful.
On the few occasions that I have visited the shop I have found it to be clean and bright with the shelves well stocked and goods well displayed.
Waitrose is an example that other supermarkets would do well to follow.
Slipped out of bowl very easily, shiny, rounded, texture is very very soft, falls apart, loose, hard to cut neatly as so soft, as you cut into the orange, lots of thick orange syrup escapes, gooey, beautiful candied orange, feared orange would be too sweet but isn't, very fruity, gorgeous orange pieces, superbly moist, crunchy and moist, appears simple then is fabulous, plenty of fruit, an even spread of fruit, chunky nuts, not very boozy, not too heavy, lovely depth of flavours, stunning, rich, light but flavourful, love orange and nutty taste.
I loved the orange inside, not only for the spectacle but also for it's flavour and for the moistness its syrup added to the pudding.
And their vegetables are not always the best, but we use them because their delivery guys are great and their whole delivery service ethic is spot-on, unlike ALL the others who we have tried (we've had stuff delivered since this all started) who are a right pain in the neck :o)
Waitrose is quite expensive but the shopping experience is far better than average. Product quality is high and freshness is excellent. I particularly like the range of specialist products that are not readily available in other supermarkets. And they actually train teh staff on fush and butchery counters! Good range of breads too.
Placed an online order at end of November to get 11.00 am to 1 pm slot on 22nd December. Order had not arrived by 1pm and no phone call from Waitrose so I had to chase them. Many phone calls later I was told that delivery was "imminent" so had to wait in all day. Order did not arrive until 5.15 pm with lame excuse that two (!?) vans had broken down (I don't think so!) I was overcharged on one item, charged for another that didn't arrive and was sent items with use by dates of 22nd December when I had left a note requesting use by dates after 24th December. Many items missing including butter (is there no butter at Waitrose in Dorset???). Customer service non-existent and no reply to my letter of complaint. Waitrose is okay to good in London but don't even bother in Dorset - it is dire!!! There should be some uniformity in customer experience throughout the country if Waitrose wants to keep its customersl. It is often more expensive than other supermarkets so I expect good service but was badly let down AGAIN by their delivery service.
Im on a small budget but i cannot resist blowing it in waitrose!The food is rather expensive but you get what you pay for. Everything is always the best quality,the most luxurious and the tastiest at waitrose! I just wish i could afford to do my weekly shop here, instead of the lesser quality stores :( I have no criticism whatsoever, the staff are always excellently mannered and helpful in the weston super mare store and its a pleasure to shop there!
Ok, so I'll pay more to shop at Waitrose, but I think the quality is brilliant and the variety is always good. They also sell local produce and support the local community, which I like. Delivery is always on time and the drivers friendly (and carry heavy bags us 2 flights of stairs!) Love Waitrose!
It was difficult to rate Waitrose because I had used them for years with no problems so for that I give them 5 stars. However, at Christmas my delivery slot was cancelled and they put their usual minimum order of £40 upto £90 just for Christmas. So for that they get 3 stars. Sadly its put me off of using them but I like their food for special occasions. I will need to think about using them again.
I took advantage of " buy 2 get third free" offer and ordered 9 via online shopping. Only 5 got delivered! If the promotion was not misleading I should have received 6.
Got a refund of £5.32 to my credit card, and I am not happy with it.
The price of one item is £7.99. It would be a fairer system to return me the missing item or a refund of £7.99.
A reputable supermarket is ripping off customers and providing a misleading and fraudulent service to the general public. OFT has been informed.
Shopping is an absolute pleasure in Waitrose. It's how I wish all shops would treat customers. Staff are attentive but not overpowering or scripted. Nothing is too much trouble. They are genuinely happy to serve you. The checkout staff do not have their own conversation with their friend while ignoring you. If they are filling the shelves they get out of the way or assist you if you want to get to something. Please send this to Waitrose with my thanks and also pass it on to Tesco, Sainsburys and many more so they may learn how to do it right!
To reply as a company, please sign up here.