Bought a blouse in July, wore it twice, washed it once then noticed a small hole in the front of it, now the hole could have been there when I bought it, it is very small and the animal print on the blouse makes it hard to see. i contacted Wallis through Facebook and was told to send the blouse back by recorded delivery for them to look at. The blouse was returned to me today stating that the hole was not caused by a manufacturing fault but by accidental damage, whatever the heck that means, and consequently they would not be offering a refund or replacement. Have since had several conversations with them on the phone & twitter to have heard over & over like a broken record it's not a manufacturing fault. Dreadful customer relations. I would never buy anything from them again and will make it my mission to inform everyone I can about their shoddy garments.
Bought some clothes in the sale, lovely quality but would absolutely not buy from them online again. Can only echo what others have said. Their 'automated' system is shocking, it seems parcels are refunded on weight rather than what's actually inside, I returned 3 parcels. One was correct, the other two I've only had partial refunds for. Emails are pointless so I've ended up on a premium rate line constantly on hold to get precisely nowhere. AVOID
I returned two items together by collect+ in April and in May I noticed that only one item had been refunded. To date (29 May) I've sent over 15 emails chasing the second refund. Wallis' customer services send automated generic emails giving little or no information. I've supplied them with both my returns number and the tracking number. Eventually I received an email informing me that the refund was processed on 6 May and I should allow 7-10 days. Even allowing for bank holidays that was 16 days ago and there's still no sign of it. I'm fed up of checking my account and chasing it with emails. Wallis' returns system is clearly lacking and their customer services is non existent. I will not be purchasing from them again and would advise caution when making online purchases with them
My wife has been a Wallis Card Holder for Sometime, with no problem until now. Clothing was purchased in Jan 2013 and returned using the web site returns. It wasn't until the begining of March I noticed from my statement that the returns had not been applied and I had been charged interest as a final insult. trying to resolve the issue was a nightmare being passed from one person to another from Arcadia to Wallis to Santander and back again. Because their Wallis Card has no expiry date when you purchase items in any particular month, the system defaults to the end of that month (this was their explaination) as an expiry date and your return will not be applied, they won't notify you either. Make sense to you?? Made no sense to me either. Now I have to wait 7-10 days for them to send me a cheque for returns made almost two months ago in the meantime I'm being charged interest on the debt. How many Customers have been caught in this way and don't realise it???? Check your Returns, you could also be owed money. The system Stinks... why they couldn't re-apply the refund to the account when they were made aware, is beyond me. but then my money sat in their bank is earning them interest whilst I'm the one out of pocket...... Arcadia sort your system out, treat your customers fairly and with respect.........