My wife has been a Wallis Card Holder for Sometime, with no problem until now. Clothing was purchased in Jan 2013 and returned using the web site returns. It wasn't until the begining of March I noticed from my statement that the returns had not been applied and I had been charged interest as a final insult. trying to resolve the issue was a nightmare being passed from one person to another from Arcadia to Wallis to Santander and back again. Because their Wallis Card has no expiry date when you purchase items in any particular month, the system defaults to the end of that month (this was their explaination) as an expiry date and your return will not be applied, they won't notify you either. Make sense to you?? Made no sense to me either. Now I have to wait 7-10 days for them to send me a cheque for returns made almost two months ago in the meantime I'm being charged interest on the debt.
How many Customers have been caught in this way and don't realise it????
Check your Returns, you could also be owed money.
The system Stinks... why they couldn't re-apply the refund to the account when they were made aware, is beyond me. but then my money sat in their bank is earning them interest whilst I'm the one out of pocket...... Arcadia sort your system out, treat your customers fairly and with respect.........
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