Three chances to get this right and still no delivery of product ordered. If I had been a contractor I would of binned you a week ago! How did you get your pole position on the web? Will not be recommending you to anybody in the future. In the process of cancelling order with you, not a good experience.
I repeat the above about the cork tiles I ordered, "The delivery was prompt and the product was excellent."
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The large choice of tiles, their unequalled value and ability to select a chosen delivery date made for a great service.
The tiles look fantastic on the walls and we would definitely use Walls & Floors again
An entirely hassle free service. A good range of tiles, well laid out and informative website and prices competitive. Tiles arrive promptly/on time and in good condition. Delivery charge is relatively high but seems worth it - a much cheaper service with another company resulted in several chipped/cracked tiles. I'd certainly look at them first next time I need tiles.
Picked a day for delivery and was texted the evening before to tell me they would turn up between 7am and 5pm (!), then at 3pm was told they were not coming that day. They were unable to commit to a time the following day, so I will have to take another day off work. Hopeless.
I placed an order with Walls & Floors early last week.
On placing the order I was informed the goods would be delivered on Friday 6th December. On Friday I received a text confirming the goods would be delivered on Monday 9th December. This was not a big problem. However, on Monday morning I received a telephone call to say that the goods would not be delivered as they did not have them in stock.
I am very disappointed with the service received.
I would definitely recommend Walls and Floors, the end to end service was faultless. Speedy delivery, great products, user friendly web ordering. Great value too.
I would have prefered to be able to specify or request a delivery time slot either morning or afternoon would have been handy, as ended up staying home all day.
beautiful tiles delivered in 24 hrs, pity the website, the delivery receipt, and the boxes said 300x600x10mm, when they were actually 300x600x8mm, cant trust a Spaniard eh ? perhaps walls & floors should do random checks on imports.
The company was great to deal with and provided a professional and prompt service however the courier they use was very grumpy with very little Christmas cheer...! It might have helped his spirits if they had let me know he was coming so I could actually be in to receive the delivery so he didn't have to come back twice!
After ordering 6 tile samples to decide which to buy we placed an order for the Matt Ivory tiles. We are very happy with the quality of the tiles in general, but particularly impressed with the service, speed of delivery and generally how easy the whole process was. Well done Walls and Floors!
Excellent service and delivery and a very helpful lady at your help line. The
tiles arrived at exactly the time stated and were first class and definitely cheaper than
local stores even with the delivery charge.
I don't normally write reviews but feel I have to, I have been so impressed with my overall experience. Numerous samples delivered at a very reasonable minimal cost and very quickly, along with a follow up phone call to check I had everything I needed. I placed an order and could select a delivery date to suit me, perfect. On the day of delivery, my order didn't arrive, but before I could call Walls & Floors, I had a call to explain the reason why (the bad floods had affected delivery schedules) and to confirm that the delivery would be there 9am the next day (a Saturday aswell), special thanks to Sanderson the delivery company for their great service. It was such a pleasant surprise for things to go so smoothly, I will definitely be ordering again when we do our bathroom!
ordered 20m2 for a job on Friday ordered online and would be delivered Thursday great . oh dear phone call to say tiles not in stock and would advise of delivery date the next day called as promised but not good new tiles would not be delivered to the following week. have been great in the past but have let themselves down this time.
The perils of buying online. Although the description did say 'pinstripe', the big heading is White Gloss tile, and the picture is very vague - you would have to look really hard to see the printed stripes (we didnt and thought they were plain). Hence when 17sq M of tiles arrived that were striped not plain it was a slight shock (but not sending them back as actually OK).
WARNING: shopping online without seeing a sample is bonkers.
ordering on line is so easy with great offers and good quality tiles,i have ordered from walls and floors a number of times not just for the reason above but for the great service and fast delivery even when I had to order extra tiles .many thanks to everyone at walls and floors
Really happy with service, quick reliable delivery. Very reasonable delivery charges compared to competitors.
Only tip, order a few more tiles than you need as quite a few were damaged.
Would definatley use again!
very happy with the service easy on line selection and payment, fast effective delivery, good product.
Found the website easy to use and order went through quickly. However, couriers attempted to deliver a day early so I had to drive to their depot the next day to collect the tiles I'd ordered. Noticed some damage to packaging but thought little of it. But when I opened the first box I found eight of the tiles damaged (corners broken off) despite the very effiicient level of packaging. Grumbled to myself but felt I could cope. The next box, however had even more damaged tiles and so I might well have to cut some corners on the project. Could complain but I'm not really that sort of person!
Might well use Walls and Floors again and hope for the best. Kitchen's beginningto look very nice anyway with the Raspberry tiles.
Using the website was great and I found all the tiles I needed without any problems. Courier service was also good with the tiles delivered on time, as promised. Unfortunately the quality of the packaging and handling of the tiles was not so good. I have received two deliveries recently, both with damaged goods. In the first delivery one of the white tiles boxes was damaged and poorly taped back up and approximately 10 tiles in the box were damaged; these were expensive tiles so a little disappointing. In the second delivery the bag of grout was delivered with a split in it and grout powder everywhere. Due to the limited time I have to get these tiles fitted (before a plumber arrives), I do not have enough time to return the goods. I believe the couriers used are good, which leads me to believe the concerns probably occurred during the packaging process at the supplier.
Since a few year I use walls and floor ,They always reached my epectation
Was really pleased to find this site with such a great range and best prices I could see on the web - they delivered really quickly as well, and no breakages in the packages, so I was delighted with the service.
Very happy - will "come" to you again soon. I would definitely recommend it for my friends!
Just bought about £350 worth of tiles from these guys and the delivery guy turned up today.
My wife is at the house with our four month old son. The delivery driver informed her that carrying the tiles from the truck into the house was not included.
Ordered tiles and they arrived on the day I chose. 60 odd out of 400 were damaged but prompt service put that right and more tiles arrived within 2 days without a single damaged one. Also, we gained more tiles than originally damaged. Very good customer service.
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