Walls and Floors reviews

Walls and Floors reviews

Good
8.5
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
1378 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

All we hoped for.

Product delivered on the day expected even though only two days after order. One cracked, but appear to be two extra overall.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Cheap but not great with delivering on time.

Promised delivery by Thursday as we had a tiler booked. Didn't arrive until Friday so day's work wasted.
Get the feeling I was promised a date in haste on the phone but no action was taken to sort it out.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great Tiles!

I had some of the Laura Ashley tile left over from a previous bathroom, and it was great to be able to still get them, at the same price as before, a year later so I could retile another bathroom. Walls & Floors always have really good prices and the biggest range.

As usual, they arrived quickly and in good order - a main reason I buy from walls & floors
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

All you can ask for!

Easy to use website. Constant contact through out. Delivery driver phoned while on route. Marvellous service!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

All round happy!

Cheapest I site that I had found the tiles & free delivery! Speady delivery & well packaged!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Overall very good.

Prompt delivery on orders but it was a shame it took so long for samples to arrive (5 days each time) as this really slowed down my ability to make decisions.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great product, great service and great price...the perfect combo!

Impressed from Wigan writes...Never used this company before but they will be the first company I will go to now for tiles in the future.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent

Quality product, competitive price, first rate service. A quality internet company.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

amazing ranges ,plenty of choice, quality products.

Mint web site colours on web site are true to the real thing, we choose the water loo metro brick for a feature wall in our bathroom we've teamed it with chrome trim and it looks great, the tiller had no problems with the tiles.the delivery was also great because it was free!!!!!!! Super pleased will be using this company again, I also revived 10% discount off my order :D
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

terrible, rude and not to be used!

I was so glad to be asked to fill this in. Right I ordered some tiles and they were supposed to come on the Wednesday. At 4:00 a rude lady rung to say they would not be coming as there were none of the tiles in stock. I asked why I had not been told be for and she said she had left a message on the mobile number but thought it was the wrong number. When I asked why she did not ring the landline, she said and I quote "I am now aren't I?" I asked why I was not told when they realised but she said she was ringing by now. I asked when I could have the tiles. She said in May. I said it really was not good we enough. She did not say anything. I said I guessed I best have my money back. She said it would take 7 days and hung up. Never has someone in customer service been so rude to me. She never even said sorry. Why used such a rude, useless company!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Delivered as promised on time.

Excellent selection and service
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great service & quick delivery

I cannot fault the service from Walls & Floors, super quick delivery, great quality products - amazing
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great service

The website was very easy to use. The Customer Service was great & I'm very pleased with the tiles I ordered.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent quality tiles

I liked that you could order sample tiles first and they arrived quickly. The service and quality of the tiles are excellent.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

excellent service

Service was quick reliable, would recommend.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Sos!

The tiles were great, but i'm really annoyed to be getting e-mails from you every day. I'll visit the site if i want more tiles, but please stop the mailing. Also,it's specially irritating that you don't have an unsubscribe button.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Shoddy and no fit for purpose

The tiles were delivered on a pallet without any protection, there were 4 odd tiles laying on the top of one of the boxes and one of the bags of grouting cement was split. It is unbelievable that tiles destined to travel by road did so without adequate protection, I would have expected them to be in a crate, with padding and weather protection. The boxes were all wet and some of the boxes were squashed and the first box we opened we could see that every tile inside was broken. The tiles were stacked on the pallet incorrectly, all sedimentary products should be stacked on their edge and protected, the boxes we received had been stacked flat and edged. The description of the tiles said that they vary slightly in colour and thickness, but the tiles we received vary from 4mm thick to 14mm thick, obviously impossible cut and lay. Our stone mason tried to cut a tile but it split in laminations and powered like graphite. The tiles were delivered to Orkney and we had to pay a premium to Walls and Floors and also two other hauliers to get them here. Walls and Floors have offered a full refund but in order to get this WE MUST MAKE THE ARRANGEMENTS AND PAY THE ADDTIONAL COST for the tiles to be returned to Mainland UK where they can then collect them. All in all its been a complete waste of time and money. Would definitely not recommend them and will never use them again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very good

Would use again
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Ideal Bathroom

Tiles as shown in Ideal Home photo. Look great on floor and half height walls complete With dado rail. Great service from dispatch dept.
Many thanks
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great product, great service, excellent price

Great company to deal with, as expected with online purchases you would expect some breakages but the after sales service was excellent.
very pleased with the product.
One piece of advice I would give is to make sure you buy enough first time round for free delivery as the charges are high.

Walls and Floors Details

Price Beat Promise

We try our best to ensure we provide the lowest prices online, however if you find any comparable product cheaper elsewhere we will beat the price by 5%.

Free Delivery

Fast free delivery on all orders over £99, regardless of volume. Choose your delivery day, next day, AM/PM, Saturday or Sunday delivery also available.

Order Samples Next Day

Why not try before you buy? Full size samples straight to your home, with free delivery. Need samples in a rush, next day delivery is available!

Over 6,000 Tiles

Search the largest collection of tiles online in the UK. From bathroom & kitchen tiles to wood-effect & Victorian.

Easy Returns

Change your mind? Not a problem. You can also return full boxes of unopened tiles!

Need Help?

Expert in-house help & advice from our UK based sales & support teams by Phone, Email or Live Chat. Call us today 01536 314730.

About Walls and Floors

Leading Tile Specialists. Walls and Floors offers an unbeatable range of tiles to suit all your home improvement needs. Discover your perfect style this season...

Visit Walls and Floors

Customer Service

Call us on: 01536314730
We live here: Garrard Way
NN16 8TD Kettering
United Kingdom

Category

Walls and Floors is ranked 77 out of 141 in the category Bathroom

Walls and Floors is ranked 78 out of 119 in the category Decoration and Interior Design

Walls and Floors is ranked 14 out of 20 in the category Flooring

Walls and Floors is ranked 534 out of 1032 in the category

Walls and Floors is ranked 55 out of 95 in the category Kitchen

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.