We ordered a 12'x 8' contemporary summerhouse with side shed. What attracted us was the height of the whole construction and doors. Moreover, the most fabulous point was that this summerhouse opened all the way across the front. Wow! Sadly, Waltons have completely changed the design, reducing the height of the whole thing, now the sun does not come in, the doors are also reduced in height so anyone over 5' 8" will smash their head.... That's us!! It is a liability. As for the summerhouse opening fully across the whole frontage, it doesn't ..... Where we expected the single door to be, is now a fixed wooden panel! Yep, you sit in your summerhouse staring at a wooden panel! So, so disappointing. I contacted Waltons immediately and they were initially very helpful. That changed very quickly and they have refused to take the item back or give a refund. We paid over £1,350 including installation. Now we have a dreadful battle on our hands and are left with a summerhouse in our garden we cannot use and do not want. My biggest mistake was not telling the fitters to take it down and return it to Waltons. Waltons have also changed the photos on the website for this item. Shame they didn't just tell us before we brought it that they have changed the design and measurements. Too quick to take our money, shame on you Waltons. June 17th, after a fair bit of grief, Waltons have agreed to give a full refund and dismantle and collect the summerhouse. Today I received my refund and the summerhouse was collected. Thankyou for doing the right thing in the end Waltons.
To reply as a company, please log in to your business account.