Waltons Garden Buildings reviews

Waltons Garden Buildings reviews

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Review by confirmed purchaser

Terrible cancelled the purchase!

After 2 weeks of them having my money and not contacting me, even after 2 emails and a telephone call I decided to ask for a refund.

When I made the purchase it stated they would contact me within 3 days to discuss delivery.
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Review by confirmed purchaser

Excellent prompt delivery and building

Would recommend to both friends and family
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Review by confirmed purchaser

Very disappointed with quality

Poor quality with the floor being the biggest bugbear paid for extra strength floor but didn't get it or if that's your idea of extra strength normal must be cardboard very cheap and chatty for the money
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Review by confirmed purchaser

Very helpful, the driver even helped me slot the panel into place.

I have used this company before and have found them to be efficient, helpful with an excellent product. I have already recommended them to my neighbours.
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Review by confirmed purchaser

A LOT OF WORK FOR ONE DAY!

I purchased the 8x6 extra tall polycarbonate greenhouse, & in general I'm pleased with the product in relation to cost.
However I must say that the construction has been problematic as the instruction pamphlet supplied is just not good or explanatory enough, which has caused me much time in working things out & that's including using the online video & animated tutorial, & by the way, I have spotted at least two errors in the video tutorial.
I have worked as a craftsman in the construction industry for many years & so if I've found putting this product together a little challenging, I pity those with lesser or no experience & therefore I have to rate this product with just 3 stars.

ps. I had help for about 10 minutes to put the front, back & sides up, but did the rest on my own & it took me 4 days appx , including figuring it out & a few minor modifications.
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Review by confirmed purchaser

fantastic fencing

Brilliant service at brilliant prices.
will definitely use you again.
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Review by confirmed purchaser

On time and good quality

Goods arrived within the 20 days, nice and early. Good quality for the price
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Review by confirmed purchaser

you should explain your conditions better

Being promised that my shed would be with me on the Friday to find out that they tried delivering the wrong size shed to which I told the delivery man that I would not except, then when I called the company they said that mine had not even been made was annoying and time wasting for me as well I lost out on money as had my partner take the weekend off work to help me build the shed, when I explained this they didn't say anything, or couldn't even help me in any way.
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Review by confirmed purchaser

Good value and on the whole very pleased - would recommend

The good bits
Excellent customer service
Very quick delivery with friendly, helpful driver
All parts delivered
Quite easy assembly

The not so good bits
Trying to return a call from the delivery team was impossible on the number they provided - waited up to half an hour with no response - but got straight through to them on the main free phone number straight away - strange!
Instructions were a bit duff - followed them to the letter, counted and recounted but ended up with bits left over and a slightly lower summerhouse than intended!
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Review by confirmed purchaser

Rubbish customer service - very disappointed

Ordered shed online on March 22nd - had opportunity to specify delivery date - chose April 1st. Waited in all day - nothing. Tried repeatedly to call both delivery department and customer service. Recorded message said each time - very busy, there is a 20 minute wait. When eventually got through to customer service was told I had to ring dispatch. They tried to transfer me - cut me off. Called again and eventually spoke to a girl who said she had just been brought in that week to deal with calls. Took all my details, sounded sympathetic, and promised someone would call me. Nothing happened.
By now (April 7th) very irritated I took to Facebook and Twitter. Lo and behold - got a FB response from someone anonymous. Told someone would be in touch. Got a call and told the shed would arrive on Friday April 11th - 11 days late and nearly 3 weeks after I ordered. Was assured I would get an email to confirm on Thursday. No call, no email. 11am Friday when we were out it was delivered - but without the promised tub of preservative! Shambolic doesn't sum it up! I chose this firm because of its' good reviews. It needs to not over stretch itself and apologise! Costs nothing but goes a long, long way. Everybody has crises - how you deal with it is what counts.
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Review by confirmed purchaser

Not a bad purchase although two of the slats were broken

Not a bad purchase although two of the slats were broken
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Review by confirmed purchaser

good choice and service

Something to suit everyone's budget, quick service and easy to read online
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Review by confirmed purchaser

Not happy

1) I was told somebody would ring when the driver was on his way. I got no phone call. It was only by chance that I discovered that my shed had been delivered at the side of my house wasting several hours when I could have been building it. Although the trail of plastic securing tape that trailed down my street and into my garden should have given me a clue !!

2) The Instructions were soggy due to a hole in the packaging. They are also incorrect and specified the wrong length of screw for certain steps.

3) One of the pieces of wood was missing (probably fell out of the hole in the packaging)

4) At least two pieces of wood were damaged and split.

5) Each large panel comes with 2 small pieces of wood to act as feet when shed is being delivered. These need to be removed before shed assembly. Unfortunately they are almost permenantly attached with large nails probably from a gun. The removal of which causes damage to adjacent wood due to having to wedge tools into gap to lever and remove wood. You can not use a claw hammer as the heads of the screws snap. I have a Suggestion why not use screws. This would not cost any more and these screws could be re-used as part of the shed assembly.

6) For the joining of the 2 pieces of the base why not pre drill holes in the base so that when shed is being assembled it makes it a lot easier to line up the joining pieces of wood.

So overall I am not happy with the product, which is a shame because all of these above points could have been easily avoided.
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Review by confirmed purchaser

Nice shed at the right price

This is the second time I have purchased from Waltons Garden Sheds, and would have no hesitation in using them again. The web site was very easy to use, the price was good, delivery was as required, and assembly was easy to follow. I am pleased with the quality of the shed I bought.
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Review by confirmed purchaser

Great Product efficiently erected

I am extremely pleased with my Walton's shed . It is well made , and was quickly and efficiently installed by your team ,and very good value .

If there is any criticism ,customers are kept too long in the dark before confirming a delivery date.
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Review by confirmed purchaser

Poor quality

The shed had split boards some of the nails had missed the cross members on the doors. The cross member strengthening the roof was not the right size and I had to make one myself. I spent £30 on wood to carry out repairs. I would not buy a shed again without seeing it first
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Review by confirmed purchaser

Damaged fence

Order went through well and good follow up re delivery date but unfortunately one of the panels is badly damaged. How could delivery leave it so obviously damaged? Fortunately it's not required immediately so I have time to do some repairs but really quality control should be a lot better.
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Review by confirmed purchaser

very helpful and pleasant service

I Would recommend waltons for there quality and friendlyness of there straff. There products are very good, i Would but My sheds from there again.
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Review by confirmed purchaser

Good quality and Service

Driver arrived on time, delivered goods, very friendly and courteous.
Goods were of goods quality, would recommend to anyone.
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Review by confirmed purchaser

First across the winning post !!

We ordered a ship lap 8 x 6 shed it was easy to order online we could organise a time slot suitable to us when the shed could be delivered.We received emails which were easy to follow.
We received a phone all on the day of delivery it was delivered efficiently .The shed was easy to assemble great quality would recommend walton so to others thankyou

Waltons Web Ltd Details

About this company

Choose from our huge range of Garden Sheds to Buy Online & get FREE Delivery to UK Mainland & Cheap Prices from Walton Garden Buildings - The UK's Largest Manufactuer of Garden Buildings.

Visit Waltons Garden Buildings

Contact information

Call us on: 0844 4777 500
We live here: Huntingdon Street
NG1 3LY Nottingham
United Kingdom

Category

Waltons Garden Buildings is ranked 71 out of 84 in the category

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