Please avoid this company at all cost. Ordered glasses back in Feb, promised they would arrive in due course. Waited patiently for two months. Then asked for refund. Lost count of how many times was promised refund. No refund received. Looking into legal claim at the moment. DO NOT USE!
I have, unfortunately, bought'it from them one pair of glasses. I had to send them back because of the quality and asked for the refund. Never ever had the refund back from those one. It's the worst company online I've ever seen. after 7 months still not having the refund. They have admit receving my return and writing me they will give me my money back. Stil I never had a penny back from them.
Should have read the reviews. They've sent 2 emails with different order numbers on and not replied to any of mine. Starting proceedings with bank to get money back. Where's my specs? Rubbish support, no contact details. DO NOT USE.
Do not order from this company as you will not receive your product, will not be able to phone them (the number never connects) and they will not respond to your emails. I ordered a pair of glasses 2 weeks ago and they took my money immediately but then emailed to say the frames had been discontinued. I haven't received a refund so have been trying to contact them ever since but I'm starting to think I may never get my money back. I will definitely be taking this further by contacting Consumer Direct...
Jeg bestilte nogle Hugo Boss briller den 3 juli, hvor jeg fik af vide at der nok gik 14 dage inden jeg modtog mine briller, dog højest 28 dage. Da det blev den 3 august, skrev jeg en mail, hvor jeg fik af vide, at briller var på vej fra deres leverandør. Men 1½ uge efter var der ingen tegn på forbedring, så jeg ringede og fik af vide, at de stadig ikke havde modtaget, men de nok skulle skynde sig. En uge senere skrev jeg en mail igen, men intet svar på mailen. Jeg ringede igen, men intet svar. Jeg ringede to dage med 5 gange forsøg. Jeg skrev igen en mail, men intet svar! Da De allerede havde hævet pengene den 3 juli, fik jeg min bank til at gøre noget ved det. Amagerbanken var slet ikke tøvende, de fik heldigvis hivet mine penge hjem. KØB ALDRIG FRA DE SVINDELERE!!!!!