Warehouse Aquatics reviews

Warehouse Aquatics reviews

Good
7.5
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
16 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Lovely site and quick delivery

Site easy to use and the free delivery option was a real winner, ordered at 1pm yesterday and its here today in pristine condition, no problems will use again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Happy customer

My filter arrived very quickly and in perfect nick and lots of packaging. cheers warehouse aquatics I will be back soon for more bits
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Never shopping anywhere else!

I've used warehouse aquatics for a number of months now and theyve never given me a reason to look elsewere!

Their price match tool is quick and easy - Ive saved loads using it - brilliant ! Delivery has always been quick and reliable down to a one hour delivery slot from their couriers and they even sourced a spare part for my Aquaray LED when other sites didnt bother to pick up the phone :)

Defo worth a 5 star review in my opinion
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good service if in stock - Do not bother if its a back order

Good service IF they have stock.
Do not believe the 'Dispatch approx 3-5 working days after order'. I have placed many orders which required back order, I always end up chasing and usually cancelling after a couple of weeks.
If they just said 'hey its going to be a few week' and manage the expectation there would not be an issue.

This review has been reported to customer service by the company for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

They have decided to test again :)

Last year i purchased a Arcadia led strip light, this unit developed a fault with the first year of manufacture, thus was still in the warranty period. After a disscussion with them they said to send it to them for testing. I sent the unit off and after a month of nothing i emailed them to find out what had happened and they emailed back to say there was no fault with the unit. How convieniant that they kept the unit till the warranty expired and then returned to say there was no fault. This unit was definitly faulty and there was no way that it had fixed it self. I received the unit back and sure thing when i put it on hey presto only half the strip was working. Warehouse aquatics have since asked for the unit back for further testing. will keep posted. Since last speaking to Warehouse they have sent me out a brand new unit, so overall I am happy.

DO NOT BUY FROM THESE PEOPLE
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

You Just Can't Go Wrong!

Got my order today as expected. I love the fact that you can enter your own prices in (genuine competitor prices) and that you will match those prices. That is a brilliant idea which I am going to adopt for my own website. It gives the best of all worlds. You really can’t go wrong. Along with your bubble points scheme it makes you the cheapest around. Safe to say I will be back for more. I am a new customer and I give full marks for the site, prices and delivery. All A+. Well done guys!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent Service Fast Delivery Great Prices

I am so pleased with the service received from warehouse aquatics that I felt I had to send in my thoughts.

Whilst the product happened not be in stock on the day I ordered it was swiftly re-ordered to ensure shipping to me as soon as possible I was kept up to date along the way and staff could not have been more helpful re the few times I called in for an update.

The product itself arrived at 11.30Am the day after being shipped in excellent condition almost as frozen as when it left. Given that I am on the other side of the country this is quite a result on its own. The price could not be bettered either at any of my local tropical fish outlets or on the net All in all fantastic price & I will defiantly be coming back for more and for all my other tropical needs.

My advice to anyone not sure about on-line purchasing or fragile items or frozen goods is that they are safe in good hands at Warehouse Aquatics Can be certain of great service and a great deal on price plus in the unlikely event of finding the goods they are after cheaper elsewhere then as long as they can provide the details (which WA can then verify) they will price match too. It does not matter where you live as the couriers used will always ensure in time and date deliveries as promised on the companies website All in all there really is no need to look elsewhere as Warehouse Aquatics ticks all the boxes a fish keeper looks for so why waste time shopping elsewhere.

Simon W
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Customer service as it should be

I ordered 4 bags of gravel for my aquarium and the service from Warehouse Aquatics (WA) was fantastic. The carrier managed to 'loose' one of the bags in transit and when I informed WA they immediately set about rectifying the problem, kept me informed at all stages and had a replacement bag delivered in no time at all.
I had almost forgotten what excellent customer service was in this day and age but WA have shown that it can still be done - Thanks to all on your team
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

What a superb organisation to buy from. Fin-tastic!

I ordered an Eheim filter for my very large tropical fish tank and I cannot believe how good this company was. I was kept informed at all times as to where my order was up to and after it was dispatched I was emailed to let me know exactly when I could expect it to arrive. It arrived exactly when I was told to expect it.. One tiny component was missing from the filter box and was speedily posted out to me after I had informed Warehouse Aquatics. Again I got 5* treatment as I was kept up to speed with dispatch and anticipated delivery. It arrived safely the day after posting out. My experience with Warehouse Aquatics has been exceptional and I would truly recommend them highly to anyone wishing to purchase from them. They made buying from them a real pleasure and I will happily use them again.
Liz Weedon.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Awful service from this bunch of ametuers!!

We purchased a tank and stand from the website on Sunday night, both items showed in stock and available for store collection. I called them the next morning (Monday) to confirm order was received and that all items were in stock. Also explained the urgency as our tank had broken. I was assured all was in stock, but could I give them an hour or so to get the order ready. Left work to drive there 2 hours later. On the way received a phone call to say actually stand was out of stock. But he could get it for Friday! Not really that bothered that they had let us down or offered any solutions which may be helpful. Disappointing as we like to support local shops. Had to buy it from one of the bigger online stores.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fast, Brilliant service. Willing to go the extra mile for their customers!

I ordered an Aquarius universal pond pump from warehouse aquatics, as promised it arrived next day before 12 pm (I even received some free sample food!)

Just as I was setting my pump up I realised that the nozzle set was missing, I contacted Warehouse Aquatics straight away and they were very helpful and understanding.

I was told that the nozzle set would be sent out that day on a next day service, after reading some of the comments on here I didn't have much hope however, it did turn up at 10 past 9 the next morning.

I was and still am very happy with the service and care I received from this company and I can be sure that I will spending more with them in the future.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Awful, awful, awful!

Received a package of a number of items I ordered, and only noticed that one was missing a month later. I pointed this out to Warehouse Aquatics, expecting them to just send the item to me - I didn't think any more of it. How wrong I was!

Warehouse Aquatics told me that as I had not notified them within 5 days, it was hard luck on me!

Had to subsequently waste weeks of time emailing (pointing out that they had, in effect, stolen from me), reporting to PayPal, then escalating as a complaint to PayPal. PayPal were fantastic and, of course, I received a full refund from them as they knew I was in the right.

Avoid like the plague. A dreadful, cold, unfriendly firm in my opinion. There are far better fishkeeping stores out there!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Oase Aquarius Pond Pump

Excellent price
Well laid out site with live stock information
Best service I have had from any internet site
Ordered Thurs lunch. Delivered Fri 10:30
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

SuperFast Delivery

Ordered some Juwel items from warehouse aquatics on a Monday. Delivered well packed by courier on Tuesday. What more could you want!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Brilliant - the best ive found

have used warehouse aquatics for several years now and theyv always been brilliant - staff are really helpful and im always infomred about my delivery

Details

About this company

Welcome to the homepage of the UKs fastest growing aquatics superstore! Find out why so many fish keepers use Warehouse Aquatics

Visit Warehouse Aquatics

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.