I am so pleased with the service received from warehouse aquatics that I felt I had to send in my thoughts.
Whilst the product happened not be in stock on the day I ordered it was swiftly re-ordered to ensure shipping to me as soon as possible I was kept up to date along the way and staff could not have been more helpful re the few times I called in for an update.
The product itself arrived at 11.30Am the day after being shipped in excellent condition almost as frozen as when it left. Given that I am on the other side of the country this is quite a result on its own. The price could not be bettered either at any of my local tropical fish outlets or on the net All in all fantastic price & I will defiantly be coming back for more and for all my other tropical needs.
My advice to anyone not sure about on-line purchasing or fragile items or frozen goods is that they are safe in good hands at Warehouse Aquatics Can be certain of great service and a great deal on price plus in the unlikely event of finding the goods they are after cheaper elsewhere then as long as they can provide the details (which WA can then verify) they will price match too. It does not matter where you live as the couriers used will always ensure in time and date deliveries as promised on the companies website All in all there really is no need to look elsewhere as Warehouse Aquatics ticks all the boxes a fish keeper looks for so why waste time shopping elsewhere.
I ordered 4 bags of gravel for my aquarium and the service from Warehouse Aquatics (WA) was fantastic. The carrier managed to 'loose' one of the bags in transit and when I informed WA they immediately set about rectifying the problem, kept me informed at all stages and had a replacement bag delivered in no time at all.
I had almost forgotten what excellent customer service was in this day and age but WA have shown that it can still be done - Thanks to all on your team
I ordered an Eheim filter for my very large tropical fish tank and I cannot believe how good this company was. I was kept informed at all times as to where my order was up to and after it was dispatched I was emailed to let me know exactly when I could expect it to arrive. It arrived exactly when I was told to expect it.. One tiny component was missing from the filter box and was speedily posted out to me after I had informed Warehouse Aquatics. Again I got 5* treatment as I was kept up to speed with dispatch and anticipated delivery. It arrived safely the day after posting out. My experience with Warehouse Aquatics has been exceptional and I would truly recommend them highly to anyone wishing to purchase from them. They made buying from them a real pleasure and I will happily use them again.
Kerry Hulme found this review useful
We purchased a tank and stand from the website on Sunday night, both items showed in stock and available for store collection. I called them the next morning (Monday) to confirm order was received and that all items were in stock. Also explained the urgency as our tank had broken. I was assured all was in stock, but could I give them an hour or so to get the order ready. Left work to drive there 2 hours later. On the way received a phone call to say actually stand was out of stock. But he could get it for Friday! Not really that bothered that they had let us down or offered any solutions which may be helpful. Disappointing as we like to support local shops. Had to buy it from one of the bigger online stores.
I ordered an Aquarius universal pond pump from warehouse aquatics, as promised it arrived next day before 12 pm (I even received some free sample food!)
Just as I was setting my pump up I realised that the nozzle set was missing, I contacted Warehouse Aquatics straight away and they were very helpful and understanding.
I was told that the nozzle set would be sent out that day on a next day service, after reading some of the comments on here I didn't have much hope however, it did turn up at 10 past 9 the next morning.
I was and still am very happy with the service and care I received from this company and I can be sure that I will spending more with them in the future.
Received a package of a number of items I ordered, and only noticed that one was missing a month later. I pointed this out to Warehouse Aquatics, expecting them to just send the item to me - I didn't think any more of it. How wrong I was!
Warehouse Aquatics told me that as I had not notified them within 5 days, it was hard luck on me!
Had to subsequently waste weeks of time emailing (pointing out that they had, in effect, stolen from me), reporting to PayPal, then escalating as a complaint to PayPal. PayPal were fantastic and, of course, I received a full refund from them as they knew I was in the right.
Avoid like the plague. A dreadful, cold, unfriendly firm in my opinion. There are far better fishkeeping stores out there!
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