Watch Winder reviews

Watch Winder reviews

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Disappointing poor quality control chinese made product

I purchased a 24 watch display case for my husbands birthday, after reading on the companies website what fantastic quality it was. You can image my disappointment when on closer inspection there are marks on the edge of the under side lid. These marks are hard glue residue that it obviously a quality issue during manufacturing. Also a brass fixture totally came away from the case as it had not been correctly glued (if this had of happened when my husbands expensive collection was in the tray it could have resulted in hundreds of pounds in damage to part of his watch collection). These points could be rectified by ourselves and we did in fact colour the hard glue to match with a dark furniture wood touch up pen and we re glued the brass fixture. This is not something you should have to do on a item which has been purchased for a birthday present and was described as superb quality. We contacted watch winder via email and sent pictures of the problems and suggested rather than returning it would be easy for us to rectify the problems ourselves, we also didn't want to take another day of work. We suggested that a partial refund would be in order as this would be easier for both parties. The email we got back suggested a partial refund of £10 but also implied we have damaged it ourselves as it couldn't have left them in this state. I felt very upset that they would even suggest such an action. It was clearly a production fault and this could be seen in the pictures and there was no way it could have been checked prior to dispatch. You could also see that when it arrived that the box had never been open and was externally undamaged. Why they felt the need to take this view I do not know. Their customer service is lacking to say the least and quality needs to be improved by the manufacturer. The person who replied to our email wants some customer service training as their response just made matters worse. I could not recommend this company and if you can find a similar product else where I would buy from them. Try not to buy something made in China.
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First Class Service

The service I have received is exemplary and would not hesitate in recommending you or purchasing something from you in the future.
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A1 company quality products

I am 100% happy with my purchase and the sppedy delivery. I bought a watch winder as a birthday gift for my husband he loves it!

Excellent communication throughout the purchase and delivery process, the item arrived in perfect condition having been packed well for delivery.

I have recommended this company to family and friends and highly recommend to all.

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watch-winder.co.uk Details

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